Carlos Herrera
Carlos Herrera at Sierra Toyota
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Carlos Herrera

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

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4.6
51 Reviews
4.6

51 Reviews

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51 Reviews of Carlos Herrera

October 20, 2024

Dealership Rating
Employee Rating

Awesome and Amazing Customer Service! !! Ruth Sales, Julie finance and Melanie service Fantastic Team right there!!!!! More

by loni.lopez1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 18, 2024

Sierra Toyota responded

Thank you for the fantastic review! We're so glad to hear that Ruth, Julie, and Melanie provided you with awesome service. It’s great to know our team made your experience so positive. We truly appreciate your feedback and look forward to assisting you again in the future!

September 23, 2024

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Employee Rating

Service and salesmen are the very best. Know their business and treat customers the best More

by Pat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bennett

Sep 23, 2024

Sierra Toyota responded

Thank you for your wonderful feedback! We're delighted to hear that our service and sales teams provided you with the best experience possible. Knowing our business and treating customers well are our top priorities, and it’s great to know we hit the mark. We truly appreciate your support and look forward to assisting you again in the future!

September 03, 2024

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The friendly folks @ Sierra Toyota are always ready to help you. This is the 3rd vehicle that I have bought from them. More

by diehardluddite
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julie Ramirez, Mayra Lopez

Sep 23, 2024

Sierra Toyota responded

Thank you so much for your continued trust and loyalty! We're thrilled to hear that the friendly team at Sierra Toyota has been there to help you every time. It means a lot to us that this is your third vehicle purchase with us. We truly appreciate your support and look forward to serving you for many more years to come. Enjoy your new vehicle, and thank you again!

August 14, 2024

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They have improved on their customer service. I can now give them 5 stars. The staff is friendly and knowledgeable. They are honest and don't try to sell you parts or service you don't need. Th More

by char96002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

Sierra Toyota responded

Thank you for your kind words and for giving us a 5-star rating! We’re pleased to hear that you’ve noticed our improvement in customer service and appreciate our honest approach. If you have any more questions or need further assistance, we’re here to help. Thanks again for your support!

August 08, 2024

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I took my 2016 Toyota 4-Runner to Sierra Toyota for servicing this morning, 8 August 2024. The staff I encountered was so helpful and extra polite. Everyone who helped me was very knowledgeable and f More

by tommie
Recommend Dealer
Yes
Aug 09, 2024

Sierra Toyota responded

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our team, and we appreciate your kind words for Carlos, Adam, Steven, and everyone who assisted you. We're especially glad to know that Steven made the navigation system easy to understand! We look forward to seeing you again in the future. If you ever need anything, don’t hesitate to reach out.

August 07, 2024

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Employee Rating

Honest, reliable & excellent service of vehicles. Prices are quite good. No real pressure on sales. More

by rukind7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 09, 2024

Sierra Toyota responded

Thank you for your review! We’re glad you had a great experience with our service and pricing. If you need anything else, just let us know!

May 04, 2024

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Employee Rating

Excellent service every time. Today, Carlos was my advisor and I recommend him as well as everyone who has helped, from start to finish. I'm really glad to have a dependable pla More

by udings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Sierra Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with Carlos and our team. Providing reliable service for your Toyotas is always our top priority, and we're grateful for your trust in us. We'll be sure to pass along your recommendation to Carlos and the rest of our team. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your support

April 15, 2024

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Very courteous staff. Service was completed earlier than expected. No upselling or unexpected charges. Inspection results were explained clearly. More

by Vickijfrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marvin Morris, Mark Retherford

May 22, 2024

Sierra Toyota responded

Glad you had a good experience! We aim to be courteous, efficient, and transparent. Thanks for choosing us!

April 10, 2024

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Took my 2022 Toyota Camry TRD in for service today. Carlos N. Was my service writer super nice guy, service was very quick, the dealership is very nice and clean. Thank you. More

by Robcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Sierra Toyota responded

Glad to hear you had such a positive experience! Carlos N. sounds like he provided excellent service, and it's great that everything was efficient. A clean dealership adds to the overall experience. Thanks for sharing, and I'm sure Carlos and the team appreciate your feedback!

March 03, 2024

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Employee Rating

Sierra Toyota always provides terrific service. They go out of their way to ensure what I need taken care of gets done. I wouldn’t go anywhere else. More

by DawnWeatherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Sierra Toyota responded

Thank you for your kind words! Your satisfaction is our top priority, and we're committed to going above and beyond to ensure your needs are met. We truly appreciate your loyalty, and we look forward to serving you for years to come.

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