Carlos Herrera

Poor communication, don’t have a fix just a reset which has been done before-2 months prior, had my car from appointment day until they actually looked at it for 3 weeks-it was safe to drive and on many o has been done before-2 months prior, had my car from appointment day until they actually looked at it for 3 weeks-it was safe to drive and on many occasion I asked-since I was using uber, if I could use it and I could bring it back within a few hours when they were “actually “ ready to look at it-they said it just has to sit in their property or I lose my place in line, foul smell inside when I picked up my dirty truck-was a takeout bag with a left steak- I thought something died. Not sure how no one noticed. Also on my last call to get an update I was told another few weeks so I said I’d come pick it up and take it to a different dealership and I got a call back that it would be looked at the next day??? Finally the only way to actually speak with someone in service was to call sales first. Usually even that didn’t work. Yes and asking for a manager didn’t help. More

by JARMARTIN Verified Customer Verified Customer

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Very trustworthy and motivated to make sure we walked away happy and satisfied will definitely be coming back away happy and satisfied will definitely be coming back More

by PATRICKNUNN74 Verified Customer Verified Customer

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Charlie did a great job was able to answer all questions. Did slot of follow up. Did slot of follow up. More

by NORAJMM Verified Customer Verified Customer

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Love their customer service and how fast and easy make all the process.. I would recommend it with everyone I know all the process.. I would recommend it with everyone I know More

by LUCYGUTIERREZ54 Verified Customer Verified Customer

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Love their customer service and the fast and easy they make everything. I recommend it with everyone I know. make everything. I recommend it with everyone I know. More

by LUCYGUTIERREZ54 Verified Customer Verified Customer

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LOVE YESSI! She was able to get me a great deal on the car I really wanted! She was able to get me a great deal on the car I really wanted! More

by WhoDatScorpio Verified Customer Verified Customer

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Carlos H, was amazing! Best sales and customer service. I am extremely grateful for him! Best sales and customer service. I am extremely grateful for him! More

by jessica.alvarado Verified Customer Verified Customer

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I had a very good experience when I purchased my 2024 Silverado.they gave me a great discount. And i love my truck.The service department was excellent. Liz was very helpful. Got a lift ride home and a p Silverado.they gave me a great discount. And i love my truck.The service department was excellent. Liz was very helpful. Got a lift ride home and a pick up.I am very happy with Gateway Chevrolet. More

by phillipbg50 Verified Customer Verified Customer

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He was very nice and very helpful. Answered all of my questions and found the information I requested Answered all of my questions and found the information I requested More

by mosher522 Verified Customer Verified Customer

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The team and service was really good and helped me find a spot for oil change at last minute spot for oil change at last minute More

by encinas.roberto93 Verified Customer Verified Customer

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