Carlos Hernandez
Carlos Hernandez at Five Star Ford

Carlos Hernandez | Page 11

Sales Professional

Five Star Ford

6618 NE Loop 820
North Richland Hills, TX 76180

Contact Me
5.0
105 Reviews

I've been proudly serving Ford Motor Company since 1999. I want to thank all my friends, family and clients for the years of support. I will continue to be here to facilitate all of your automotive needs and remain your trusted friend in the car business for many years to come. I have to because I have two children that I have to make sure succeed. Together, success is guaranteed.

5.0

105 Reviews

Write a Review

105 Reviews of Carlos Hernandez

January 14, 2011

Dealership Rating

The sale of the vehicle took too long. When i arrived i had the stock # of the vehicle i wanted to purchase. I was shown other vehicles and Test Drove 2 vehicles while i was there. Once the vehicle i wante More

by Kevincar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Carlos

Jan 15, 2011

Five Star Ford responded

M

Jan 15, 2011

Five Star Ford responded

Mr. Cumby, I have done some investigating on your purchase experience and the comments you posted in your review. My goal is to have all of our customers completely satisfied with their experience at Five Star Ford. I would like to discuss what happened during your recent experience. Joshua Fichter Director of Operations joshua@5starford.com 817-849-3216

Jan 15, 2011

Kevincar responded

I have had a return call from the sales manager in which i explained the same story. I have completed the survey and i am now in a 3rd party "Chat Box". Customer service comes from picking up the phone and that is what the sales manager did and i appreciate it. He was weak in his response, but i do appreciate his efforts. I was not satisfied with the experience of your sales staff and his responce was "let me know what i can do in the future for any of your service needs". Unless it is necessary, i dont see myself returning to the store even for warranty work. I could see the blue oval on the front door so i know you have a good dealership and i know how hard Ford is on it's dealers. What creates loyalty? The sale is only a "part " of the dealership. The real money comes from loyalty in service and repeat sales. My only suggestion would be to "Time Stamp" your customers. If they are with a sales person for more than an hour then the mgr needs to stop by and just say hi. As with any comment i give i may complain but i may also offer a suggestion. I hope this message finds you well and maybe your sales staff can answer the question... What creates Loyalty. Have a good day! KC

August 28, 2010

Dealership Rating

Great selection, great personnel to work with, willing to go the extra mile to accomplish what a customer asks. I have had numerous phone calls within the first 24 hours of ownership and all my questions an More

by bwcornett50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Hernandez

July 28, 2010

Dealership Rating

I went for a car wash 2 days after I bought my car which they offered for free. They did pretty good service. I thought they don't even remember my name but they did they offered me great service even after More

by NoriEswari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlie Carlos Hernandez

April 08, 2010

Dealership Rating

We went to check out new vehicles, not planning to purchase one right away...We looked at some Escapes, and Carlos came out to show us some vehicles. We had stopped by 2 other dealerships that same d More

by marinewifeml
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Hernandez

February 27, 2010

Dealership Rating

I have never enjoyed buying a car! When i had to go on a business trip my rental car was a ford fusion. I loved driving that car. I had told my son about the car experience. When my son was in a wreck he ha More

by Dee Barnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: carlos hernandez

...
11

Dealership Inventory (688 Vehicles)

new 2026 Ford Bronco car, priced at $51,625
2026 Ford Bronco
new
Ruby Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco Sport car, priced at $35,735
2026 Ford Bronco Sport
new
Space White Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco car, priced at $58,055
2026 Ford Bronco
new
Avalanche Gray exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco Sport car, priced at $32,380
2025 Ford Bronco Sport
new
Desert Sand exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $54,018
2026 Ford F-150
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco car, priced at $58,315
2026 Ford Bronco
new
Ruby Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive