Carlos Cerna

Sales provided very good service , well explained car function, document processing Good service , customer service center function, document processing Good service , customer service center More

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Good salesman but that is about it - my first encounter with the service department just to get an accessory installed was a total mess. Took them about 2 hours to solve how to put on a rear bumper cover with the service department just to get an accessory installed was a total mess. Took them about 2 hours to solve how to put on a rear bumper cover on my new Outback. I going to try not to ever go back there again - I knew more about my car than they did!! JUST AWFUL!! More

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Great service and great car. There are so many features on my car that I was very grateful for follow up class on understanding all of the functions. There are so many features on my car that I was very grateful for follow up class on understanding all of the functions. More

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If you are going to get any Subaru, DO NOT GO TO THIS PLACE. Total Scammers! include sales person, Floor Manager, and General Manager. These scammers lure their customers with proposal signed by their ma PLACE. Total Scammers! include sales person, Floor Manager, and General Manager. These scammers lure their customers with proposal signed by their manager for down payment and monthly payment for the car you agreed, but when you go to there to pick up the car they actually give you different proposal with much higher monthly payment and say there were confusions on the first proposal. I have leased 7 different cars from Honda, Subaru, BMW and Tesla. This was the WORST DEALERSHIP EXPERIENCE EVER. I did not expect the authorized Subaru dealer can actually scam you. More

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My leasing experience at Subaru was less than mediocre and disappointing. I originally started looking in March and when I was ready for a lease in June. I reserved an incoming car with a refundable depos and disappointing. I originally started looking in March and when I was ready for a lease in June. I reserved an incoming car with a refundable deposit. However once the car came in is when my experience became worse throughout the process. I left work early on a Wednesday when notified the car came in (after checking in with them twice) Had I not inquired, I wouldn’t have been notified as quickly. I mentioned to both salesman Dwayne and Carlos this is my first time leasing and my mom would most likely be co-signing as well for help. They were helpful on not having my mom co-sign. However the deal was not finalized until Friday evening. I had a few questions I needed answered prior to driving an hour and half to finalize everything, but Carlos responded with “not to be rude but I’ve already answered a lot of questions you’ve asked”. I believe it is their job to inform me as best as possibly on this leasing process and car itself. Dwayne was nice when I was there in person Wednesday, but failed to give me any further information Thursday after numerous attempts of contact as I was a paying customer like the ones he prioritized firstly in the dealership as more importance. After I was promised that Thursday we could figure things out and I would be contacted and should be able to have the car delivered. What should have been an ease to finalize wasn’t resolved until Friday after I had to contact Carlos. The car wasn’t delivered to me, and any type of promise or expectation they set was failed. Even after I mentioned I would be there at 7:30p to finalize on Friday evening I wasn’t met with until 8:45p as Carlos had another customer even though I had mentioned a couple hours prior of my eta. The lack of attentiveness and dismissive behavior at this dealership is shocking More

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Great experience, would recommend this dealer to all my family and friends. This is the first Subaru that we have purchased and we are very satisfied. family and friends. This is the first Subaru that we have purchased and we are very satisfied. More

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During an attempted trade-in and purchase process, my parameters to complete the transaction that were provided were ignored. They still played the "game" of lowballing the trade-in offer and purchase/le parameters to complete the transaction that were provided were ignored. They still played the "game" of lowballing the trade-in offer and purchase/lease terms despite being very clear that I didn't want to waste their or my time by going back and forth. More

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