Carlos Cave

First, I want to give praise and a thank you to Carlos Cave for his professional help and knowledge when purchasing my certified 2020 Lexus 350 two months ago. I left the dealership feeling safe and confi Cave for his professional help and knowledge when purchasing my certified 2020 Lexus 350 two months ago. I left the dealership feeling safe and confident that I had made the right choice. Two months later I had a flat tire and because I have an old cell phone i couldn't get Lexus Roadside Assistance or AAA. But, I did get Carlos. He "went the extra mile" and had Roadside Assistance call me! My son-in-law got there first and put the spare tire on and I got home safely. I called and made an appointment to bring my car in the next day. Secondly, on my way to the dealership riding with a spare tire the pressure light comes on and starts to blink!! My home is about 35 miles from your dealership. By the time I got there, my blood pressure was high and I had said every prayer I know! This is when I meet Darron Malone because Carlos was busy and he left me in good hands. Darron is also very professional, polite, and knowledgeable. He looked at the "blown-out tire" and had all four tires checked. Darron explained the paper work and said I need two new tires. Now my blood pressure goes up again and I let him know. But Darron is patient and we were both glad to see Carlos check in with us but had to return to his customer. I did get two new tires. But before I left I had Darron check the tire pressure light and it was still lit up! This is where Darron "went the extra mile" and took the car back to get checked. Sure enough the pressure sensor had been damaged and was replaced due to the thoughtfulness, knowledgeable, and patient Darron Malone. Thank you for helping an old lady in time of need. Lexus of Sacramento is the Best! Rita Jones . More

Report | Print

This dealership was great. Carlos was a professional, he provided timely responses with communication by phone, text, and email. In person, Carlos was able provide clear and de Carlos was a professional, he provided timely responses with communication by phone, text, and email. In person, Carlos was able provide clear and detail information from start to finish. More

by LAWRENCE555 Verified Customer Verified Customer

Report | Print

Everyone that we came into contact with at Lexus of Sacramento was an outstanding ambassador for Lexus. They clearly believe in the excellence of the card they sell. Carlos Cave,Jr gave us the best car Sacramento was an outstanding ambassador for Lexus. They clearly believe in the excellence of the card they sell. Carlos Cave,Jr gave us the best car buying experience ever in the 50 years we’ve been buying cars! We had some accessories added to the car and the service department led by Daren was attentive to our needs. We would recommend Lexus if Sacramento to everyone. More

by NEGRIMES Verified Customer Verified Customer

Report | Print

Went in for a different car, but it was unfornate that it was sold when we arrived. Kyle with no hesitation helped us with the gx 460 that we decided to purchase after leaving the dealership initially. I cal was sold when we arrived. Kyle with no hesitation helped us with the gx 460 that we decided to purchase after leaving the dealership initially. I called kyle and was shown the car, and was taken for a test drive. More

by EARL FABELLA Verified Customer Verified Customer

Report | Print

Class act all the way! ! No pressure, tremendous service. Would highly recommend this top notch dealership ! No pressure, tremendous service. Would highly recommend this top notch dealership More

by JFIT1997 Verified Customer Verified Customer

Report | Print

Love love Carlos. So professional and friendly. Looking forward to working with him again in about two years. Thanks Carlos! So professional and friendly. Looking forward to working with him again in about two years. Thanks Carlos! More

by PHYLLIS.LAWSON Verified Customer Verified Customer

Report | Print

This was honestly one of the best experiences I've ever had a car dealership. Both Carlos and Kyle did a great job helping me with my purchase. Mike Zinda in the finance office was exceptional. He did a wo had a car dealership. Both Carlos and Kyle did a great job helping me with my purchase. Mike Zinda in the finance office was exceptional. He did a wonderful job explaining the process and additional products in a way that was educational, not confrontational. I searched for the car I wanted for quite a while and dealt with numerous Lexus dealers. Lexus of Sacramento was the best....by far! More

by ALEXRJONES1098 Verified Customer Verified Customer

Report | Print

Your customer service is very good. . I really appreciate your service. Sales representative is very nice. . I really appreciate your service. Sales representative is very nice. More

by BALRAJRAM Verified Customer Verified Customer

Report | Print

Very helpful and easygoing process and it was my first car purchase! I loved the car and never felt pressured to do anything, they were super understanding and patient. Great experience! car purchase! I loved the car and never felt pressured to do anything, they were super understanding and patient. Great experience! More

by DAYANA514GARC Verified Customer Verified Customer

Report | Print

Always professional employees, great service, no complaints. Will continue to come to this dealership for service and purchase of vehicle. complaints. Will continue to come to this dealership for service and purchase of vehicle. More

by Vague1 Verified Customer Verified Customer

Report | Print