Carlos Castillo
Carlos Castillo at City KIA of Greater Orlando

Carlos Castillo

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

4.4
199 Reviews
4.4

199 Reviews

Write a Review

199 Reviews of Carlos Castillo

August 08, 2025

Dealership Rating
Employee Rating

Franz was very helpful and got us what we wanted at our own pace. Thanks More

by MALIHA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Sanchez , Franz Magnaye

August 02, 2025

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The best experience in acquiring a new vehicle easy financing process the necessary help and the best sales team especially Maximiliano attended us incredible More

by Eva Saula Matute
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 04, 2025

City KIA of Greater Orlando responded

Eva, Thank you for your time and your kind review. We are pleased to hear that Maximiliano was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you when your new car is ready for its first service.

July 30, 2025

Dealership Rating
Employee Rating

City Kia the best dealer in Orlando good attention and fast purchase process they help you and above all they receive your vehicle by payment part I recommend it More

by Pablo
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Maximiliano Ercolani

Jul 31, 2025

City KIA of Greater Orlando responded

Pablo, On behalf of everyone here at- City Kia, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Orlando was such a great help, Congratulations and thank you for your recommendation.

July 29, 2025

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Employee Rating

Easy way to understand all the details before buy a new car, no pressure, great customer service More

by andresrodriguezq
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan Merchan

Jul 31, 2025

City KIA of Greater Orlando responded

Andres, Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive!

July 28, 2025

Dealership Rating
Employee Rating

Raul and his team at City Kia were amazing. Frank and the rest of the guys did an amazing job on the installment of the new engine and my car is as good as new they go above and beyond I would More

by tjv939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron , Frank Garzia

Jul 31, 2025

City KIA of Greater Orlando responded

Hello, Thank you for your very kind review. We are delighted to hear that you fully and completely trust Raul and Frank with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service and thank you for your recommendation.

July 27, 2025

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Employee Rating

I brought my car in for a full service, they made me wait for about 6 hours, and then they told me that everything was fine and that they had done everything... when they checked my car I realized that they More

by PUGLIESE59
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

July 21, 2025

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Employee Rating

I am Very pleased , they worked with my budget and vehicle I had in mind. More

by michelle_diniz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 23, 2025

City KIA of Greater Orlando responded

Michelle, We are delighted to hear that we were able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

July 18, 2025

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Employee Rating

Excellent service, very satisfied with the consultant, very with the condition of vehicle and the waiting time was comfortable. More

by YAMILOMAR2113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maximiliano Ercolani

Jul 23, 2025

City KIA of Greater Orlando responded

Yamilo, We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

July 15, 2025

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Employee Rating

2 days for s simple oil change. Persistent problem with check engine light since the first week, no documented visits because of the problem, and now don't provide warranty. More

by pedro19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Preston Negron, Luis Arraiz

Jul 16, 2025

City KIA of Greater Orlando responded

Pedro, We want to express our apologies by saying that our priority is to always have our customers come first in a timely manner but also take care of their needs accordingly. We want to make things right but most importantly resolve the situation, please contact us here at the dealership and ask for the Service Manager so we can resolve this as soon as possible. Thank you for your time and understanding.

July 15, 2025

Dealership Rating
Employee Rating

Another excellent job by Zach Gentile and the service team at City Kia! Thank you for the professionalism and level of customer service. Thank you! More

by DEETROITBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron , Zach Gentile

Jul 16, 2025

City KIA of Greater Orlando responded

Thank you for your 5-star rating! We are pleased to hear that Zach took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Safe travels!

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