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Carlos Castillo
Carlos Castillo at City KIA of Greater Orlando

Carlos Castillo

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

4.6
168 Reviews
4.6

168 Reviews

Write a Review

168 Reviews of Carlos Castillo

June 06, 2025

Dealership Rating
Employee Rating

Great service advisers informed all thru tj he process went over everything that was done More

by NAYA176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 04, 2025

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Employee Rating

Excellent customer service, everyone is super friendly and accommodating. Service staff is knowledgeable and competent. We love the convenience shuttle service More

by MICHAELAHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron

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Jun 05, 2025

City KIA of Greater Orlando responded

MICHAELA, We are grateful for you leaving us this extraordinary review! We are pleased to know that our team was super friendly, accommodating, knowledgeable and competent. We hope to serve you again in the future.

June 04, 2025

Dealership Rating
Employee Rating

They are always ready to assist me with any questions I have my service tech is the best 👌 More

by VDW620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Myles Wong, Brenda Ayala

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Jun 05, 2025

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team is the best and always ready to assist you with any questions you have.

June 03, 2025

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Employee Rating

Very proficient and competent staff . Would strongly recommend them to friends. In fact, I already have. More

by crudozeppi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Arraiz

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Jun 05, 2025

City KIA of Greater Orlando responded

Thank you for your review and feedback. We are delighted to hear that you were completely satisfied with your amazing customer service from our team that you are willing to recommend us to other's, thank you. Please let us know if there is anything else we can do to further assist you, we would love to help.

June 02, 2025

Dealership Rating
Employee Rating

Excelente servicio, puntual, atentos, amigables, hablan diferentes idiomas, están avocados al excelso servicio del cliente, limpios, More

by JACKSONGMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Maximiliano Ercolani

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Jun 05, 2025

City KIA of Greater Orlando responded

Jackson, Le agradecemos sinceramente el tiempo que se tomó para escribir esta reseña. Nos esforzamos por alcanzar la excelencia en todos los aspectos de nuestro concesionario y nos alegra saber que ha reconocido nuestro esfuerzo. Esperamos verlo pronto.

June 02, 2025

Dealership Rating
Employee Rating

Excelente servicio, puntual, atentos, amigables, hablan diferentes idiomas, están avocados al excelso servicio del cliente, limpios, More

by JACKSONGMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Maximiliano Ercolani

Report | Print
Jun 05, 2025

City KIA of Greater Orlando responded

Jackson, Le agradecemos sinceramente el tiempo que se tomó para escribir esta reseña. Nos esforzamos por alcanzar la excelencia en todos los aspectos de nuestro concesionario y nos alegra saber que ha reconocido nuestro esfuerzo. Esperamos verlo pronto.

May 29, 2025

Dealership Rating
Employee Rating

We received great service and everything was done quickly and efficiently. Everyone from our salesman Raul to our finance manager. ERIC were awesome. More

by tiggaa529
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Luna , Eric Welsh 5 stars

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May 29, 2025

Dealership Rating
Employee Rating

Terrible experience. Was told the city care was included in the car, then later the salesperson said it was not. I feel I have been scammed. Whenever my friends need to b More

by RunawayfromScammers
Recommend Dealer
No

Other Employees Tagged: Preston Negron, Ivan Merchan , Joe, the finance manager, simply ignored my email

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May 27, 2025

Dealership Rating
Employee Rating

The team was amazing and provided me with all the information I needed and my best options! More

by Fiorellacolicigno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 27, 2025

City KIA of Greater Orlando responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team was amazing, provided you with all the info you needed and your best options. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

May 27, 2025

Dealership Rating
Employee Rating

Me encanta la atención Lo recomiendo mucho se nota lo profesionales que son un servicio de calidad More

by KARENPEROZO93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Orlando Da Silva, Erick Disla, Luis Arraiz, Edison Cordero, Elsa Rivas, Marie Carmenatty

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May 27, 2025

City KIA of Greater Orlando responded

Karen, ¡Gracias por dejarnos esta fantástica reseña y recomendación! Nos alegra saber que nuestro equipo fue profesional y le brindó un servicio de calidad.

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