Carlos Castillo
Carlos Castillo at City KIA of Greater Orlando

Carlos Castillo

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

4.6
145 Reviews
4.6

145 Reviews

Write a Review

145 Reviews of Carlos Castillo

April 24, 2025

Dealership Rating
Employee Rating

Amazing service with a personal experience they going beyond what you can experience from others dealers More

by elhierro99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Arraiz , Jay from service

April 22, 2025

Dealership Rating
Employee Rating

Unprofessional Lack of motivation Overly optimistic Crowded Not timely mannered Excuses Disrespectful Some service advisors are good More

by DISAYACORTES906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 20, 2025

Dealership Rating
Employee Rating

Purchasing m new Kia was fairly painless. The sales people listened to me rather than just trying to sell me the most expensive car. More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Jesenia Garcia , Joel, Karina, Juan

Apr 21, 2025

City KIA of Greater Orlando responded

Margaret, We are grateful for you leaving us this flawless review! We are pleased to know that our team listened to you and made your experience fairly painless. We warmly congratulate you on your new KIA- behalf of the entire City KIA of Greater Orlando team!

April 17, 2025

Dealership Rating
Employee Rating

They just want to reap you apart on anything and that is all their priority. First on the service side then on extremely expensive parts then a sales person trying to force you to trade your car with no nec More

by EDWINROLLAND72
Recommend Dealer
No

Other Employees Tagged: Preston Negron

Apr 17, 2025

City KIA of Greater Orlando responded

Edwin, Thank you for your feedback. We are sorry to hear that you were disappointed with your service visit and trade-in. We would like to discuss this matter with you a little more, please give us a call at our dealership and ask for Service Manager. We would love to help you!

April 13, 2025

Dealership Rating
Employee Rating

Great service an Anthony George is the best the waiting is real good coffee and other things to pick More

by ANNAMELENDEZ0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

City KIA of Greater Orlando responded

ANNA, We are grateful for you leaving Anthony this wonderful review! We are pleased to know that he is the best and provided you with great service. We hope to serve you again in the future.

April 13, 2025

Dealership Rating
Employee Rating

I took my Kia in for maintenance 3 weeks ago. I had brought the car in for the same thing 3 weeks prior, and additionally, the driver's side tire was flat. They did the rotation and fixed the tir More

by ULISESGAL0FRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Arraiz

Apr 16, 2025

City KIA of Greater Orlando responded

Ulises, We deeply regret that your expectations were not met and were sorry to hear of your frustration on your tires being flat at our Service Department. Please reach out to our Service Manager, we would be happy to assist on your concerns. Thank you for your time and patience.

April 10, 2025

Dealership Rating
Employee Rating

Excelente atención franco de servicio muy buena su atención me explicó perfectamente el servicio que le darían a la sportage More

by oscarsitousa69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

City KIA of Greater Orlando responded

Oscar, ¡Agradecemos su excelente reseña! Nos complace saber que nuestro equipo le explicó a la perfección cómo le harían a su KIA Sportage y le brindó un excelente servicio. Si necesita ayuda con algo más, no dude en hacérnosla saber.

April 10, 2025

Dealership Rating
Employee Rating

Excelente servicio son grandes profesionales, en verdad los felicito por ese servio aún un poco costoso More

by juliocesargalvis1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

City KIA of Greater Orlando responded

Julio, ¡Agradecemos su excelente reseña! Nos complace saber que nuestro equipo fue excelente, profesional y le brindó un servicio excepcional. Si necesita ayuda con algo más, no dude en hacérnoslo saber.

April 08, 2025

Dealership Rating
Employee Rating

Manuel Muñoz was very Courteous, professional and very knowledgeable! Karina Paez was also very welcoming and accommodating in her position, she an asset to the company. Hope we can work other sales aft More

by celsovelez3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marie receptionist on the Phone, was the first person to help and gave a full orientation through the Phone!

Apr 09, 2025

City KIA of Greater Orlando responded

Thank you for leaving Manuel and Karina this terrific review! We are so appreciative of the opportunity to work with you and we are glad that they provided you with stellar service. We are happy to know that they were very courteous, professional, knowledgeable, welcoming and accommodating. Congrats on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 07, 2025

Dealership Rating
Employee Rating

Great sales and service I use them for personal and commercial vehicle. KIA specialis t in Orlando More

by smarttone1502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Myles Wong

Apr 08, 2025

City KIA of Greater Orlando responded

We are grateful for you leaving us this flawless review! We are pleased to know that our team was great and you use us for both personal and commercial vehicles. We look forward to continue serving you in the future when the time comes.

1
...

Dealership Inventory (725 Vehicles)

new 2025 Kia Sportage Hybrid car, priced at $29,025
2025 Kia Sportage Hybrid
new
Snow White Pearl exterior
Automatic
Front-wheel Drive
new 2025 Kia EV6 car, priced at $47,242
2025 Kia EV6
new
Midnight Black exterior
Automatic
Rear-wheel Drive
new 2025 Kia Carnival Hybrid car, priced at $42,867
2025 Kia Carnival Hybrid
new
Aurora Black Pearl exterior
Automatic
Front-wheel Drive
new 2025 Kia K5 car, priced at $29,796
2025 Kia K5
new
Wolf Gray exterior
Automatic
Front-wheel Drive
new 2025 Kia Seltos car, priced at $26,446
2025 Kia Seltos
new
Snow White Pearl exterior
CVT
Front-wheel Drive
new 2025 Kia K5 car, priced at $27,118
2025 Kia K5
new
Aurora Black Pearl exterior
Automatic
Front-wheel Drive