Carlos Castillo
Carlos Castillo at City KIA of Greater Orlando

Carlos Castillo

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

4.5
183 Reviews
4.5

183 Reviews

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183 Reviews of Carlos Castillo

June 25, 2025

Dealership Rating
Employee Rating

I had gone to get the car issue resolved they just checked the car issue and try to rob me with charging more money on parts and labour which I did not like it, paid 219 $ and got nothing fixed and it More

by akshaIsnsbr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Preston Negron

June 24, 2025

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Great place they go on and be on for there customers, very professional and kind, they all like a big family, they are all awesome More

by navarrophilip90
Service Price Transparency
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Recommend Dealer
Yes
Jun 26, 2025

City KIA of Greater Orlando responded

Navarro, Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive! We look forward to seeing you again in the future.

June 24, 2025

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Horrible experience with Kia mantenimiento incompleto dejaron cables sueltos mi caro funcionaba bien ahora cuando freno tira a todos lados HORRIBLE More

by ingridpro2
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Luis Arraiz

June 22, 2025

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Labour is expensive and parts are rated double. It’s not value for money and I won’t recommend to others More

by akshaIsnsbr
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Preston Negron

June 22, 2025

Dealership Rating
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Zachary was so helpful and knowledgeable. I had a few concerns about what services were needed but he was able to explain every service in detail so I could make the right choice for me. More

by FLIPSOVERJOY
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2025

City KIA of Greater Orlando responded

Hello, We are delighted to hear that Zachary provided you with exceptional, trusted service from the start to end! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!

June 22, 2025

Dealership Rating
Employee Rating

Myles is a true professional at his skill. The best I have ever met in Kia product knowledge and guest service! I you are City Kia, you need to look him up! More

by DANIELJMURPHY
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Jun 24, 2025

City KIA of Greater Orlando responded

Daniel, Thank you for spreading the word about the great service you received at- City KIA. Myles is a great asset to our team and will be happy to hear about your positive experience that you are willing to recommend him to others, thank you.

June 20, 2025

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Have bought 4 cars from this dealer. The best in Orlando area. Very friendly and professional. Place to do business. More

by rvilareria
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Preston Negron

Jun 20, 2025

City KIA of Greater Orlando responded

Hello, Congratulation's on your 4th vehicle and thank you for your wonderful loyalty to our dealership. Our entire team will be thrilled to hear you continuously come back for our services, thank you!

June 18, 2025

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Very friendly. I always feel at home.there. Service kept me informed as to what was going on with my car. More

by sklinger1
Service Price Transparency
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Recommend Dealer
Yes
Jun 20, 2025

City KIA of Greater Orlando responded

Hello, Thank you for sharing your experience with us. We are honored to hear that your service experience was top-notch from start to end. We look forward to the next opportunity to service your vehicle again.

June 18, 2025

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Employee Rating

The service department was very helpful Zack was my contact in the service department walked me through everything I was a little nervous about it being my first service on my brand new car and he was More

by ringsrob1
Service Price Transparency
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Recommend Dealer
Yes
Jun 20, 2025

City KIA of Greater Orlando responded

Rob, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with Zack was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.

June 17, 2025

Dealership Rating
Employee Rating

I like this dealership. They give wonderful service to the customer and for the car. More

by VERONICA.VERGEL
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Da Silva , Josh

Jun 18, 2025

City KIA of Greater Orlando responded

Veronica, Thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

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