Carlos Carrillo

I had a very nice experience . He was very knowledgeable and helpful. Anthony was very attentive. He was very knowledgeable and helpful. Anthony was very attentive. More

by milagrosniay Verified Customer Verified Customer

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I have work with Lenord Arestil, before this is the second car that I have purchased from him. He’s an awesome sales associate doing all he can for you. And it’s very helpful at the end of the transact second car that I have purchased from him. He’s an awesome sales associate doing all he can for you. And it’s very helpful at the end of the transaction. If anything goes wrong, you can always contact him and he will try to help you get corrected soon as possible. I truly appreciate this dealership. I think it’s awesome and I believe that this gentleman is an excellent person. More

by SEWAKA Verified Customer Verified Customer

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Went well service was good. Car is clean, nice, and rides good! The environment was comfortable! Car is clean, nice, and rides good! The environment was comfortable! More

by TDBOGAN Verified Customer Verified Customer

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My name is sherece hines I had outstanding customer service and a great experience getting my new car.😊 service and a great experience getting my new car.😊 More

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NEVER buy any car in this shop! ! I drove 7 hours from Georgia to this store in early July to buy a used car. When I paid, I was unexpectedly informed that I would need to pay tax ! I drove 7 hours from Georgia to this store in early July to buy a used car. When I paid, I was unexpectedly informed that I would need to pay taxes in BOTH states, raising the cost well above our initial agreement (but then I asked about it online and everyone told me I only need to pay my state tax). Despite this, I moved forward with the purchase and was issued only a temporary Florida license plate and registration, valid for one month, and promised that other documents such as an official license plate /title/contract would be sent to me within one month. Now, OVER TWO MONTHS later, I have received NONE of these critical documents. The temporary plate has EXPIRED, leaving me unable to use the car I fully paid for. Despite reaching out nearly 50 TIMES to resolve these issues, my inquiries have been mostly IGNORED or met with empty promises. Calls made to the sales department were transferred to the finance team, where no one ever picked up my call. Furthermore, I have been unable to contact Karl Morales, the finance manager overseeing my case. He disappointed me greatly. As a member of a minority group and a student, when staff heard my Asian name over the phone—often leading to being transferred hastily, interrupted, or outright ignored, and when the matter never moved forward, I felt that I was DISCRIMINATED against, and they bullied me as an inexperienced student. I felt painful because I had been worried about this thing for more than a month and did not sleep well, I think I suffered a serious PSYCHOLOGICAL TRAUMA! I have never given a bad review to any store, because I respect every business. However, the severe lack of professionalism and accountability I have experienced with this dealership has compelled me to raise this issue publicly. I hope this bad review can arouse their attention and help me deal with this matter ASAP. More

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Carlos was great to work with! He helped me get a great deal! I highly recommend Carlos for your next vehicle purchase/lease. He helped me get a great deal! I highly recommend Carlos for your next vehicle purchase/lease. More

by JOHANNASANCHEZ11 Verified Customer Verified Customer

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Everyone at the dealership was very polite and professional. Drawing up the paperwork to purchase took a little long than I had anticipated. Some of the delay was having to finance a portion of th professional. Drawing up the paperwork to purchase took a little long than I had anticipated. Some of the delay was having to finance a portion of the purchase price to take advantage of a rebate. Other than that, everything went well. More

by jvaprile Verified Customer Verified Customer

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Fueron muy atentos, escucharon nuestra situación y nos ofrecieron las mejores alternativas. Fueron muy parientes conmigo y con mi esposo más conmigo. Excelente servicio!! ofrecieron las mejores alternativas. Fueron muy parientes conmigo y con mi esposo más conmigo. Excelente servicio!! More

by Linda Verified Customer Verified Customer

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Scamming ,Fraud , Dangerous Don't even drive by the dealership Paid Cash ! Couldn't drive car home cause it wasn't inspected and detailed! Cigarette Contamination 3 times treated 100k warra dealership Paid Cash ! Couldn't drive car home cause it wasn't inspected and detailed! Cigarette Contamination 3 times treated 100k warranty went from 2000.00 to 2500.00 so I got priced out of a warranty! Dealership had my new car longer then I had car ! 3 times in shop Transmission cracked and after inspection and test drive my beautiful car got errors and leaks on way home ! Someone drove over 400 miles in 2 weeks In my car and forgot to unplug odometer cable from Transmission omg 😲 It had mud on my seats and doorjams Along with engine fail ! Should be put in jail for theft and vandalism! I never got any paperwork on my beautiful Toyota! My bill of sale was stolen from glovebox This is the absolute worst way to be treated from a home town company The #1 worst experience at this dealership is the gm has yet to call me 🤙 My salesmen said my car is perfect and nothing wrong! How to fix this problem Always inspect cars before going on lot and internet! More

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The dealership was very clean and comfortable. Carlos was fantastic and Karl in Finance was very knowledgeable and nice. Carlos gave me great advice, not just for my car purchase but for future pu Carlos was fantastic and Karl in Finance was very knowledgeable and nice. Carlos gave me great advice, not just for my car purchase but for future purchases. Their honesty and sincerity was refreshing especially for a first time buyer. If I have anyone looking for a new car I'll be sending them to see Carlos. More

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