Carlos Caraballo
Carlos Caraballo at Genesis of Naples

Carlos Caraballo

General Sales Manager

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.5
18 Reviews
4.5

18 Reviews

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18 Reviews of Carlos Caraballo

January 14, 2026

Dealership Rating
Employee Rating

I do not recommend this dealer. The internet price was hiked up with many extra fees that made no sense. The car I bought from them refused to start very next day. It vibrates on More

by watsdny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dan Rake, Louis Schipani, Linda Midlam , Robert

Jan 16, 2026

Genesis of Naples responded

I'm really sorry to hear about the issues you've experienced with your car. We'd like to address this situation and see how we can assist you further, but without a name provided, it is difficult to do so. Could you please give me a call so that we can discuss this matter together? Thank you, Carlos Caraballo - General Manager - 239-325-1999 ext. 3223

Jan 16, 2026

watsdny responded

I already called you and left a message but I received no response.

November 13, 2025

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Delivery of the vehicle did not go smoothly and there were some problems. Management contacted me directly and quickly made good on all promises. I’ve purchased two vehicles there in one year and will de More

by BILL@LAPOINTEINS.COM
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Quintana , Pawel in service is very helpful

Nov 14, 2025

Genesis of Naples responded

Thank you for your loyalty and understanding. We apologize for the initial hiccup but happy we turned it around. We truly appreciate your business and look forward to serving you again at Genesis of Naples! Safe travels, and see you next time!

October 30, 2025

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Tamiami Hyundai is the place to go- ask for ARLI he is extremely knowledgeable congenial and listens to all of your needs. He will work with you 100% he makes your automobile purchase comfortable and comp More

by lincolnlarry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 31, 2025

Genesis of Naples responded

Thank you for choosing Genesis of Naples and for sharing your stellar review of Arli, Larry! We are glad he made your experience comfortable and stress-free. We will be sure to pass your recognition on to him!

Nov 04, 2025

lincolnlarry responded

Thank you

July 17, 2025

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I Visited Genesis of Naples not knowing much and Michael Johnson was VERY helpful! His product knowledge is second to None! He truly rolled out the red Carpet for My Wife and I! I will be Back! More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 18, 2025

Genesis of Naples responded

Thank you for trusting our Genesis of Naples team with your business, Scott! We are thrilled that Michael went above and beyond to assist you and your wife. See you next time!

July 16, 2025

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I love the cat. I’m getting use to the new car and I getting use to it. More

by Carolyn.shiffman
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jul 17, 2025

Genesis of Naples responded

Congratulations on your new car, Carolyn! We're so glad you enjoyed working with our team at Genesis of Naples.

June 26, 2025

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Great selection of vehicles and no pressure sales. Our experience with our new 2025 GV 80 was seamless. This our third Genesis from Genesis of Naples. We love their cars and their personal care. Highl More

by JJMCMANUS24
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Drew Jiras

Jul 01, 2025

Genesis of Naples responded

Thank you for sharing your experience with us! We're glad you received seamless service from our team at Genesis of Naples. Enjoy your new 2025 GV80!

May 28, 2025

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Drew Jiras is most professional. Great team of guys. Drew is one of the most professional sales guys i ever known. More

by JJ Realty
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 28, 2025

Genesis of Naples responded

Thank you for recognizing Drew and the team at Genesis of Naples! We're delighted to hear about your positive experience with us.

May 14, 2025

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The professionals at this dealership are knowledgeable congenial and very helpful. Listen to your concerns and act on it. My salesman Arlington and my service advisor. Pavel are amazing along with the man More

by lincolnlarry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arlington Fritz, Eddie Garcia, Kevin Poeling , Pavel in Genesis service

May 15, 2025

Genesis of Naples responded

It's fantastic to hear that Arlington, Pavel, and the rest of our team at Genesis of Naples provided such a positive experience for you. We truly appreciate your loyalty and are delighted you're enjoying your fifth Genesis!

May 03, 2025

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Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE More

by SRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 05, 2025

Genesis of Naples responded

I'm sorry to hear about the issues you've encountered. We, however, cannot process this for you—you will need to apply for reimbursement through Genesis. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

January 31, 2025

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It always a great experience, great employees very polite and knowledgeable, hey understand my need and concern. I definitely recommend this service center. More

by francisroy29
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brad Camino, Jamie Ruis

Jan 31, 2025

Genesis of Naples responded

Francis, we're delighted to hear that our team at Genesis of Naples provided you with a great experience. Thank you for recommending us!

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