Carlos Avila

The service department is a JOKE! Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't need. Or, if you're like me, a loyal, valuable customer who has a well-maintained car, bringing it in for a recalled repair - which is FREE from Honda, you leave with major engine damaged caused by faulty parts and improper installation. Replaced the fuel pump parts, returned the car to me with all the dashboard lights lit up, then proceeded to tell me it was a faulty o-ring. Seriously, faulty parts as a recall replacement? It's true. Got the car back and after one day of driving, I hit the lottery and somehow blew the head gasket. Some say it cannot be related, as Honda did, but others...true mechanical professionals would disagree. Honda Libertyville's service team/manager thinks people are stupid. They told me the full repair costs (including service I didn't need and previously declined because I just had it done a couple months ago) totaled ~$7500. FOR WHAT SHOULD HAVE BEEN A FREE RECALL PART. Honda Libertyville doesn't care they see dollar signs. After arguing for a MONTH, the cost amazingly came down to ~$2600. I was held hostage for these repairs and had no choice. This place is a major scam...read the reviews before wasting your time and money. Stay away from any/all Murgado owned dealerships. They are a theft ring in plain sight. Oh, forgot to mention...good luck getting a loaner car, if needed. Magically, with a lot full of cars (shocker...that aren't getting sold), they will not have one available for you. Took me 3 weeks to finally get one. Did I mention they flat out don't care? More

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Carlos in Service deserves five stars for his exceptional work at Honda Libertyville. He managed my oil change seamlessly and kept me informed every step of the way. Carlos is efficient, courteous, and clear work at Honda Libertyville. He managed my oil change seamlessly and kept me informed every step of the way. Carlos is efficient, courteous, and clearly committed to providing excellent service. Highly recommend him and the entire Service Department! More

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Ben K. and Brent were really nice and helpful they probably gave us the best deal I’ve ever seen. They are just spectacular people and really made the proce and Brent were really nice and helpful they probably gave us the best deal I’ve ever seen. They are just spectacular people and really made the process easy. If you guys don’t get your car from them you guys are not doing it right. Get your car from them! More

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Leon was just clicking out when we arrived one evening. We said we would be buying a car & he clocked back in. He was helpful, knowledgeable, and made the whole process pleasant and easy: a super salesman! We said we would be buying a car & he clocked back in. He was helpful, knowledgeable, and made the whole process pleasant and easy: a super salesman! Thank you Leon! More

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