Carlos Avila
Carlos Avila at Audi Fletcher Jones
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Carlos Avila

Parts Advisor

Audi Fletcher Jones

1275 Bristol St
Costa Mesa, CA 92626

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12 Reviews
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12 Reviews

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12 Reviews of Carlos Avila

April 17, 2024

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Employee Rating

Great service as always. Highly recommend their service center! Advisors are extremely attentive and helpful. Technicians always do an amazing job! More

by BigQueso80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Mendez, Frank Camargo , Matthew Thompson (Technician)

April 11, 2024

Dealership Rating
Employee Rating

Service advisor was extremely friendly and knowledgeable. Technician did an amazing job. Engine was serviced and came back clean and running like a champ again! 5 stars!⭐️ More

by Carguy80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 15, 2021

Dealership Rating
Employee Rating

I had a great experience from the moment I walked into FJ Audi in Costa Mesa. Peter did a great job showing me the Q8 alms all it’s features. More

by Gkelly57
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Kiani , Marco Saines

Aug 16, 2021

Audi Fletcher Jones responded

Hi Gkelly57, Congratulations on your gorgeous Audi Q8! The team at Audi Fletcher Jones strives to provide each with an exceptional experience. Our team was beyond happy to read that Peter has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and we look forward to working with you for many years to come! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fletcher Jones

February 27, 2021

Dealership Rating
Employee Rating

Issel Herrera went above and beyond in personal service. Even spotted a nail in a tire I had not noticed. Saved me from a probable blowout. She's wonderful and obviously a reflection of a great dealer. Than More

by michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Issel Herrera

Mar 01, 2021

Audi Fletcher Jones responded

Hello Michael, We would first like to thank you for your continued patronage! We are so thrilled to hear that Issel Herrera and our service team has been nothing short of amazing! We strive to provide the best customer service to our guests and will continue to go the extra mile to ensure our guests are taken cared of. It is wonderful to know of Issel Thorough efforts and advising of the tire concern to ensure your complete safety. We appreciate and thank you for your excellent review. We look forward to serving you again at your next scheduled visit! Best Wishes, Your Friends and Family at Audi Fletcher Jones

January 23, 2021

Dealership Rating
Employee Rating

Great service. Easy, Fast, hassle free. Best place to get your vehicle service in Orange County. Service Advisors are friendly and knowledgeable. Techs are great and efficient. Definitely will use them again More

by BigQueso80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana, Ryan Rabusch, Angel Mendez, Julian Kim , Issel Herrera, Paul Panya

Jan 26, 2021

Audi Fletcher Jones responded

Hello, We are so pleased to have you as a loyal guest at Audi Fletcher Jones! Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding the service team with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you! Best Wishes, Your Friends and Family at Audi Fletcher Jones

November 17, 2020

Dealership Rating
Employee Rating

Service advisor Paul Panya was so helpful with a dead battery issue. I didn’t dare turn off my car after a AAA jumpstart and was able to immediately bring the car to the service department. Paul arrange More

by Jules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana, Ryan Rabusch, Angel Mendez, Julian Kim , Kenneth Benson, Paul Panya

Nov 17, 2020

Audi Fletcher Jones responded

Hi Jules, Thank you for the opportunity to earn your business. We are relieved to hear that you are ok and were able to safely arrive to our service department. It is wonderful to know of the prompt and efficient service Paul provided you and thrilled to know your vehicle was ready for pick up the following day! Thank you for your sharing your experience with our team and your "go to service advisor" Paul! We can't wait to welcome you back to our new sales and service facility opening this week! Kind Regards, Your Friends and Family at Audi Fletcher Jones

October 29, 2019

Dealership Rating
Employee Rating

Fast and easy. Fast and easy service. Quick in and out service appointment on a Saturday. Very helpful employees and accommodating to my needs. Would highly recommen More

by BigQueso80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana, Ryan Rabusch, Angel Mendez , Kenneth Benson

Oct 29, 2019

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your service visit on Saturday. We are happy that it was a fast process and that everybody was very helpful and kind! Your recommendation is highly appreciated. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

August 27, 2019

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Employee Rating

Amazing service Mr. Jose Magna always provides exceptional customer service. I believe I overheard Mr. Magana say "he doesn't like to refer to new customers as guests More

by MFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana

Aug 27, 2019

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional service experience with Jose Magana. We are happy that he is very kind and helpful throughout your visit! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

March 10, 2019

Dealership Rating
Employee Rating

End go end this is the best dealership experience Sasha was our sales consultant on both our Audi S6 and now Q7! He and the entire team at Fletcher Jones Audi were super professional and timely. You c More

by Audi2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana , Sasha Poleshuk, Matt Starrett

Mar 11, 2019

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 07, 2019

Dealership Rating
Employee Rating

2nd to none Excellent experience with the service and parts team at Audi Fletcher Jones. How does Jose Magana continue to look better every time I see him? More

by MFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana

Mar 07, 2019

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to provide us with your valuable feedback. Guest satisfaction is our greatest priority. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. As always, please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

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