Carlos Alcala
Carlos Alcala at Serramonte Ford
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Carlos Alcala

Service Advisor

Serramonte Ford

999 Serramonte Blvd
Colma, CA 94014

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4.6
9 Reviews
4.6

9 Reviews

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9 Reviews of Carlos Alcala

November 05, 2024

Dealership Rating
Employee Rating

Excellent service every time I bring my cars in for service, very efficient and easy to make an appointment More

by Digneo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Bueno

Nov 06, 2024

Serramonte Ford responded

Thank you! We're thrilled to hear you consistently have a great experience with our service. Our team works hard to make the process as efficient as possible, and your feedback means a lot to us. Looking forward to seeing you again!

May 22, 2024

Dealership Rating
Employee Rating

Satisfied with how this dealership deal with customers particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or u More

by Gloriacabuyadao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

Serramonte Ford responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

April 22, 2024

Dealership Rating
Employee Rating

Was extremely satisfied with the service I received at Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records More

by Topperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Serramonte Ford responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

September 19, 2023

Dealership Rating
Employee Rating

Serramonte Ford in my opinion is the top Ford dealership in the bayarea. The staff have a welcoming feeling the moment I walked in. Anthony is a true sales person. Anthony has help me with all my ques More

by CASPERSAM58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Guerra

Sep 20, 2023

Serramonte Ford responded

We strive to create a welcoming environment and provide excellent customer service. We're glad Anthony and our manager were able to assist you. We appreciate your feedback and thank you for choosing Serramonte Ford!

September 16, 2023

Dealership Rating
Employee Rating

Jay can not be beat this salesman has a place in my heart because from day 1 he has treated me with the utmost of respect as I treat him the same way. I can see Jay moving up the ladder at Colma ford,.Jay is More

by r.duette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Serramonte Ford responded

We appreciate your feedback on your experience at our location. We hope we can assist you again in the future!

September 08, 2022

Dealership Rating
Employee Rating

I went to Serramonte Ford because I was given a notice about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofession More

by Terry Dominguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Sep 12, 2022

Serramonte Ford responded

We apologize if you had less than a 5 star experience during your service appointment. We’d like to gather more details from you as well as our records so we can find a solution. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

August 08, 2015

Dealership Rating

most accommodating full service dealership,none better. I have dealt with many other dealerships but serramonte ford has them all beat hands down. They go out of their way to help you and ansewer your quest More

by darthvader-123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: carlos/fast lane

April 09, 2015

Dealership Rating

Needed Tires I love this dealership. Both service advisers Joe and Carlos are great - they treat you with respect, courtesy and I feel comfortable with my service More

by happy grandma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joe & Carlos

October 10, 2014

Dealership Rating

This is my second car, purchased from Serramonte Ford My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the ro More

by arlene.miles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Carlos

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