Carlo Gilli Jr.
Carlo Gilli Jr. at Audi Hoffman Estates
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Carlo Gilli Jr.

Audi Brand Specialist

Audi Hoffman Estates

1200 W Golf Rd
Hoffman Estates, IL 60169

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4.9
472 Reviews

Dealership Experience

9 yrs, 8 mos

Industry Experience

28 yrs, 8 mos

Languages Spoken

Italian Italian

Spanish Spanish

4.9

472 Reviews

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472 Reviews of Carlo Gilli Jr.

November 23, 2024

Dealership Rating
Employee Rating

Carlo Gilli was great! He was very knowledgable and understood what I was looking for. There was no back and forth and process was super easy and time efficient. Thank y More

by Jenniferlee1997
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2024

Audi Hoffman Estates responded

Jennifer, Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad Carlo and our team were able to help, and we hope to see you again!

November 22, 2024

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Great service, timely and informative, easy pick up and great car wash after service. Thanks More

by neeraja.palaparty
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dan Jigalov, Tamara Janecek

Nov 25, 2024

Audi Hoffman Estates responded

Neeraja, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 21, 2024

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Employee Rating

Carlo Gilli was fantastic from start to finish and the great service didn’t stop the purchase was complete. He also sent me tutorial videos and called me to see if I had any follow up questions. Brian Hal More

by DANLAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Audi Hoffman Estates responded

Thank you for your kind words for Carlo and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

November 18, 2024

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Carlo Gilli is a true professional, friendly, knowledgeable in a relaxed environment. An excellent person to do business with. More

by jmorreale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2024

Audi Hoffman Estates responded

Thank you so much for your wonderful review! We are thrilled that Carlo had the opportunity to provide you with great service. We thank you for choosing Audi Hoffman Estates!

Nov 19, 2024

jmorreale responded

Excellent

November 16, 2024

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Carli was efficient friendly knowledgeable. Service depth intro went well all made me feel confident in my purchase More

by MCBW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 18, 2024

Audi Hoffman Estates responded

Here at Audi Hoffman Estates, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

November 10, 2024

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Employee Rating

I had a check ready loan to buy the car with big down payment. But Carlo here said either I have to finance with them or the person who was coming later in the day to look at same car would get it over m More

by Jaden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 12, 2024

Audi Hoffman Estates responded

We would like to clear up a few inaccurate points you made in your review that have negatively reflected on our dealership and Carlo's role here at the dealership. There was a lot of interest in the specific vehicle you had your eye on in the very short time we had it after taking it in on trade. We did, in fact, have two very unhappy customers later that day when they were informed the vehicle had sold. Carlo's advice to you was on target when he addressed the financing because you didn't have another loan as stated, and that vehicle was in demand. We want to congratulate you on your purchase with us...but wish you wouldn't have tarnished the reputations of both Carlo and our dealership.

Nov 12, 2024

Jaden responded

There is nothing inaccurate about my “claims”. I am refinancing today but as stated before I had a pre approved auto loan , with the check ready from pnc bank for $38,500 at 6.29%. Carlo though forced my hand to finance with u guys at a higher rate as “I’d have a much better chance at getting the car”. Don’t worry as advised by the pnc bank advisor I have reported your dealer to Audi for the unethical business practices u guys have. Have a great day, I hope you do better in the future.

Nov 12, 2024

Jaden responded

I understand you guys want to save face, and try and claim I am not being truthful, but I already bought the car, I have 0 reason or motivation to make up lies. What I said is 100% accurate and my credit checks prove it. I had a check ready to go but as stated before Carlo claimed “I cannot guarantee that u will get the car if you don’t finance with us” again I have nothing to gain here, I just want people to know what they are getting into when dealing with your dealership. There is a reason your yelp reviews when searching your dealer on google is terrible (2.5/5) , and before u blame that on me too lol I’ve never made one. It’s just the truth, you guys are unethical. And Audi has taken note as they’ve received my report.

November 03, 2024

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Carlo Gitti was amazing, informative and knowledgeable. . You can tell he loves the product he sells and believes in it. Dealership excellent also. I like the fact it is privately owned also. More

by VLS1900
Recommend Dealer
Yes
Nov 04, 2024

Audi Hoffman Estates responded

Thank you so much for your kind words for Carlo, and for taking the time to leave us this wonderful feedback!

November 01, 2024

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Employee Rating

Everything was great especially that they gave me a loaner that was very nice of them. They also cleaned my car very nice well done so I would recommend a dealership anywhere and I also would be intere More

by GREGSENESE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Audi Hoffman Estates responded

Thanks for your kind words, Greg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

October 31, 2024

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Excellent service professional people very knowledgeable about questions asked also patient with customers thanks audi More

by bryan.dungey84
Service Price Transparency
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Recommend Dealer
Yes
Nov 01, 2024

Audi Hoffman Estates responded

Bryan, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

October 28, 2024

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Very knowledgeable and relaxed atmosphere. I would recommend to anyone interested in a new Audi. More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amanda Filios

Oct 28, 2024

Audi Hoffman Estates responded

Thank you, Paul! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

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