Carl Whipple

Unfortunatley I had a horrible experience. Which is sad because I chose this dealership because someone I knew worked there YEARS ago. The top salesman was Carl when my friend work there an Which is sad because I chose this dealership because someone I knew worked there YEARS ago. The top salesman was Carl when my friend work there and 20 years later he was still the top salesman. So I thought I could trust him. I bought a car from out of state BUT the car salesman Carl was not forthright about the previous owners and or smell of the vehicle. The salesman did not disclose the car had a HORRIBLE smoking smell. It was so bad, my son had to change his clotes after driving the vehicle. I was very disappointed because no one ever mentioned or disclosed the disgusting scent. I trusted the dealership and salesman. Unfortunately I had paid for the call in full for my bonus son; A 2021 Versa. Not to mention the car delivery was even worst. They didnt wash the vehicle and they gave it to him without asking for any identification. Nonetjeless, He paid to have the car detailed but it didnt elminate the smell. So I contacted the dealership and they finally put a machine in the car to get rid of the smell. It took a few hours but finally the stinch was gone. All in all it was a HORRIBLE experience and I felt silly for trusting the salesman and the dealership. Word to the wise NEVER purchase a car site unseen. More

Helpful 0

Report | Print

Carl Whipple is AWESOME! He greeted me with a smile and had showed me the best customer service I've ever experienced anywhere. I will definitely be referring people to Conye He greeted me with a smile and had showed me the best customer service I've ever experienced anywhere. I will definitely be referring people to Conyers Nissan. More

by DIXON_AYANA Verified Customer Verified Customer

Helpful 0

Report | Print

Honest Friendly Dependable. Supportive Confident Smart Grateful Caring Concern Expertise Organized Knowledgeable Explained Well Kind Supportive Confident Smart Grateful Caring Concern Expertise Organized Knowledgeable Explained Well Kind More

by coachrgartrell16 Verified Customer Verified Customer

Helpful 0

Report | Print

Wonderful dealership with wonderful representatives! Carl especially was very helpful and attentive and made the process of obtaining a vehicle very simple! Carl especially was very helpful and attentive and made the process of obtaining a vehicle very simple! More

by SHANA Verified Customer Verified Customer

Helpful 0

Report | Print

Mr. Carl Whipple and Mr. David Brown provided exceptional service and were very personable when I purchased my new Infiniti Q60. I absolutely love my car! While I had no intentions on purchasing the car on t service and were very personable when I purchased my new Infiniti Q60. I absolutely love my car! While I had no intentions on purchasing the car on that actual date, Carl helped me to get a reasonable amount for my trade in. I highly recommend this dealership. More

by erica_k1 Verified Customer Verified Customer

Helpful 0

Report | Print

Curtis was amazing super helpful. Very nice all around good person. I will recommend anyone to Curtis. Very nice all around good person. I will recommend anyone to Curtis. More

by sanquniseoliphant Verified Customer Verified Customer

Helpful 0

Report | Print

Did an awesome job, worked with me and I was able to bring home what I wanted. bring home what I wanted. More

by LIZETTEDELGADO Verified Customer Verified Customer

Helpful 0

Report | Print

Carl was fantastic and very helpful. He genuinely was happy to get us in the car that we wanted. A very positive individual that made the whole process enjoyable. He genuinely was happy to get us in the car that we wanted. A very positive individual that made the whole process enjoyable. More

by lbailey3710 Verified Customer Verified Customer

Helpful 0

Report | Print

I really wanted to be able to write something wonderful here, but here's what happened... On 3/29/24, I drove from Augusta to look at a used 2020 Honda CRV. I had an appointment, but still waited for quit here, but here's what happened... On 3/29/24, I drove from Augusta to look at a used 2020 Honda CRV. I had an appointment, but still waited for quite a while. While test driving the car, I noticed a crack along the bottom of the windshield, almost the entire way across. I pointed it out to the salesman, who seemed surprised it existed. I had another vehicle I wanted to see that day, so I did that and returned to purchase this CRV. I looked it over again quickly. There were minor scratches, I didn't see anything major. No one said anything and the carfax didn't say anything out of the ordinary. While signing the paperwork, I again mentioned the windshield, so it would be in the agreement to be replaced. After everything was done, I was happy to find out I could leave my rental car to be picked up there and I could drive my new car home. Upon arriving home, I noticed a good sized hole in the front grill that I hadn't seen and no one had mentioned. I looked closely at the photos they had online and it was there all along. (It is black on black, I just accepted that I should have inspected it more carefully, however, I did wonder what type of inspection they performed on it and whether they knew it was there). I had a difficult time contacting my salesperson throughout the process of verifying that my rental had made it back to Enterprise (I was ultimately responsible, after all) and having my windshield replaced. Now, 6 weeks after purchasing the vehicle, I take a trip from GA to VA. Everything is fine until I start back to GA and my hood starts rattling like it's going to fly off. I stop to check the latch, tighten the bumpers, to check all around the tires, maybe a mudflap is loose and hitting something, I can't figure it out. Nearly 2 hours into this drive, I stop for the 6th time and look under the car. The engine splash shield is dragging the ground. I call a friend who owns a body shop and he tells me how to crawl under my car and take it off. He says it likely was not replaced correctly when the oil was last changed because it's missing a lot of clips and screws. Who did the last oil change? The sticker in the car says it was Conyers Nissan. I've been trying to contact the dealership and my salesperson for the last week and no one has responded. I would just like to know what they actually look at when they take in a trade in and if I should expect anything else to fall off as I drive down the road. I never really thought about checking out the dealership when looking for a car. I was just looking for the car I wanted. I guess I need to check the Better Business Bureau before my next purchase. *I also mentioned while filling out paperwork that I had a tag from my previous vehicle that I wanted to transfer. I was still, unnecessarily charged for and mailed a new tag. I had to take the new tag to the tag office, turn it in and pay an additional fee to transfer the tag I already had to this vehicle. More

by lilmssarcasm Verified Customer Verified Customer

Helpful 0

Report | Print

always seem to have a great experience with Carl Whipple and all of the staff and all of the staff More

by Maxima Verified Customer Verified Customer

Helpful 0

Report | Print