Cara Rizzo

Amazing experience with this great team! I am super excited about my new Mini From Fairfield! I am super excited about my new Mini From Fairfield! More

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Crazy upselling, overcharging and poor service here. I had bought the 3 year oil change service which seemed like a good thing at the time. Next is when I got a quote from Cara, she told me my oil filte I had bought the 3 year oil change service which seemed like a good thing at the time. Next is when I got a quote from Cara, she told me my oil filter housing was leaking "massively" and that it would be $2,850 to have it replaced. Obviously needing a second opinion since this seemed excessive, New Country MINI then quoted me a much more reasonable $2,332.05 for the exact same job. Then upon full inspection, they told me that the battery's positive terminal had been left loose by Fairfield which had fried the DME Module and that the oil drain plug had shoddily been put back on and was leaking oil.... Having spent some time working in dealerships I know this is a 100% unacceptable way to provide service and will take my business elsewhere going forward. More

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The dealership was a pleasure to work with. They ensured everything discussed was met without any problems. Very professional and attentive to my needs in car buying and car amenities. They ensured everything discussed was met without any problems. Very professional and attentive to my needs in car buying and car amenities. More

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I've purchased or leased my 5 minis from this dealership. My immediate family have purchased another 5. This has been our dealership since 2002. That speaks for itself. My immediate family have purchased another 5. This has been our dealership since 2002. That speaks for itself. More

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Difficult to get an appointment-waited more than a week & that’s w/o a loaner. Sky high prices & relentless upselling from Cara, the service writer. An oil change, front brake job, cabin micro filter, br that’s w/o a loaner. Sky high prices & relentless upselling from Cara, the service writer. An oil change, front brake job, cabin micro filter, brake fluid flush & coolant flush (the last 2 are of dubious merit) was $1963. This also included $189 for a “CBS system check”. Given that their labor rate on the invoice was $165, I was charged for 68 minutes for something that should take less than 10 minutes. I’m a former mechanic, so I actually know what I’m talking about. I won’t be back, an independent shop must be able to do better than this… More

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Predictably excellent service from Octavio and Cara up front, to the service video provided by technician Matt. front, to the service video provided by technician Matt. More

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Cara is excellent at explaining any issues about mechanics in a straightforward and simple manner mechanics in a straightforward and simple manner More

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Great service! Easy to get an appointment that works for my schedule. Staff is very polite, thorough and accomodating. Easy to get an appointment that works for my schedule. Staff is very polite, thorough and accomodating. More

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Super efficient and fast service, staff very professional and knowledgeable, dealership facilities are clean and well maintained. and knowledgeable, dealership facilities are clean and well maintained. More

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Service department was very easy to work with. Communication was great. Evaluation was thorough and explanation Came with details, so I understood the problem and could decide about the repair. Communication was great. Evaluation was thorough and explanation Came with details, so I understood the problem and could decide about the repair. More

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