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Cara Ledet
631 Reviews
631 Reviews of Cara Ledet
March 14, 2023
BEWARE THIS SERVICE DEPARTMENT! They will rip you off and treat you with contempt! In December, I was having trouble with my car driving sluggishly and making a rattling noise wh They will rip you off and treat you with contempt! In December, I was having trouble with my car driving sluggishly and making a rattling noise when accelerating. The issue was a clogged catalytic converter, but the dealership misdiagnosed it first as a faulty alternator, which I spent $600 at their dealership to replace. The problems persisted, so I paid $200 for diagnostics, where they again misdiagnosed the problem as a cracked exhaust flex pipe. They told me they couldn't get the part for a week, so I drove a rental car to Mobile to buy it from another Hyundai dealer ($300 more for the part, $200 for the rental car) and replaced it myself. Problem STILL not fixed. My car then broke down while driving to Dallas, where I had to spend $1600 at another Hyundai dealership who correctly diagnosed and fixed the problem - the clogged catalytic converter (not to mention $400 on two nights in a hotel, and $300 for two more days of rental car). In all, Hyundai of Metairie's bad diagnostics caused me to spend over $1,200 on parts I didn't need because they had no idea what they were doing! On top of that, the service department treated me with contempt because I did the repairs myself - even though they couldn't get my car in for repairs for WEEKS (I'm a mechanic's daughter with extensive experience doing major maintenance on cars; I know what I'm doing). They had the audacity to say that I did the repairs wrong, when the repairs I made were fine, just completely unnecessary because of their bad diagnostics! I called the first week of January to speak with their general manager and service director, who offered me a refund of only $200 for the diagnostic fee. Why not the full $1,200 I wasted with their bad diagnostics? Because they said it wasn't fair that I got to keep the new parts that I didn't even need. TWO HUNDRED DOLLARS. Then it took multiple follow up calls and emails to get the refund issued, and they didn't even send it for almost THREE months! SHAME ON YOU, Hyundai of Metairie. I will never own another Hyundai after this debacle. Avoid this place - they will scam you and refuse to take responsibility for it! More
by DisgustedHyundaiOwner
Other Employees Tagged: David Porter
September 30, 2022
Miguel and Eric were very friendly and knowledgeable. Thanks again in helping me purchase my new vehicle. Thanks again in helping me purchase my new vehicle. More
by CBJACK2310
Verified CustomerOther Employees Tagged: Miguel Marrero, Eric Jackson
September 03, 2022
Service was great, and vehicle was clean. Only problem, there were no floor mats; which I expected since I paid cash. Thanks Only problem, there were no floor mats; which I expected since I paid cash. Thanks More
by JEEP70068
Other Employees Tagged: Miguel Marrero, Eric Jackson
August 18, 2022
Service is superb. They were very attentive and went out of their way to be helpful They were very attentive and went out of their way to be helpful More
by ggibson1
Other Employees Tagged: Dean Delamore
July 20, 2022
Pleased but wish I would have been put with jimmy , my friend Jeff Laque’s salesperson. Feel I should have negotiated better & gotten better financing friend Jeff Laque’s salesperson. Feel I should have negotiated better & gotten better financing More
by JAG3012
Other Employees Tagged: Jared Broussard, Adam Meyer , Cynthia Rico
July 06, 2022
Very professional. Mike listened to what we wanted and called when it came in. He was with us through entire process Mike listened to what we wanted and called when it came in. He was with us through entire process More
by belledebbi
Other Employees Tagged: Tekesha Gray, Jared Broussard , Michael Dede
April 01, 2022
Service staff is always welcoming. Cara in particular gets 5 stars for friendliness and willingness to resolve issues when they arise. Definitely recommend. Cara in particular gets 5 stars for friendliness and willingness to resolve issues when they arise. Definitely recommend. More
by Dwayne Farlough
January 11, 2022
DO NOT BUY A CAR HERE OR GET YOUR CAR SERVICED HERE ONE OF THE WORST DEALERS IN LOUISIANA. They only care about selling you the car once its sold to you good luck because the customer service is Horrible. OF THE WORST DEALERS IN LOUISIANA. They only care about selling you the car once its sold to you good luck because the customer service is Horrible. So bad I sold my car because the service and customer service was horrible. McDonalds drive thru has better customer service then Hyundai of Metairie. Honestly one of the worst dealers I have ever experienced. Bought a new 2021 Genesis G70 after a month of owning the car developed a leaking trunk. Car was there for over a month. I would call my service advisor Cara Ledet asking for an update and was always sent to voicemail saying I would get a callback and never did. Only time they called was to say the car was ready for pickup. Once I received it back after being fixed the trunk was still leaking water. The second time they kept the car for a month I would call and ask for updates only to be pushed aside to voicemail saying ill get a call back. I never got a call back. The only time they called me was to say they couldn't find the leak. I was so fed up with this dealership I sold my new car after buying it in May 2021 and sold it November 2021. More
by Nick
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