Car Dealership

I would never purchase a sight-unseen vehicle from Arizona Signature Motorsports again. Here's why. I found a vehicle through TrueCar and was quickly contacted by David Cherba, who was personable, Arizona Signature Motorsports again. Here's why. I found a vehicle through TrueCar and was quickly contacted by David Cherba, who was personable, responsive, and even provided a video walkthrough. Although the vehicle was priced thousands above Kelley Blue Book value for an "Excellent" condition vehicle, I decided to move forward based on his assurances. The history report showed a prior accident. David described it as minor, but despite my request, neither he nor the dealership ever provided the CarFax report. Before purchasing, I specifically asked about the vehicle's cosmetic and mechanical condition. David told me, "I'd never sell you something I wouldn't drive off the lot myself." Unfortunately, the vehicle I received did not reflect those assurances. The passenger side has deep scratches from the front fender to the rear quarter panel, six door dents, countless rock chips on the hood, and severe vibration above 30 mph, indicating potential tire, wheel, alignment, suspension, or driveline problems requiring additional expense. After only one week of ownership, I was stranded in Lake Tahoe when the battery failed completely, resulting in a $45 Uber ride, a $275 battery replacement, and several hours of delay. I also discovered two add-on products—dent protection and theft protection—totaling $1,400 that I hadn't realized were included until I received the paperwork. When I requested cancellation of the $699 dent protection plan, I was told it couldn't be removed because it had already been charged. I later learned the product was cancellable, yet I was never provided the required contract or coverage documentation. I was also surprised by a separate $900 cash delivery fee that I believed was included in the purchase price. Although I paid for the vehicle in full, the dealership did not send the title until I contacted them a month and a half later. What initially appeared to be outstanding customer service ultimately felt like a sales process focused on overcoming objections rather than accurately representing the vehicle and associated products. I made a significant investment based largely on those representations and received a vehicle that was not as advertised. Based on my experience, I cannot recommend Arizona Signature Motorsports. More

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