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Caphil Sooknanan

Overview Reviews (264) Inventory (258)

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Caphil Sooknanan

Caphil Sooknanan | Page 20

Service Advisor

Davis Acura

2051 Lincoln Hwy
Langhorne, PA 19047

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4.6

264 Reviews

Overview Reviews (264) Inventory (258)

4.6

264 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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264 Reviews of Caphil Sooknanan

September 23, 2022

Dealership Rating

Employee Rating

I appreciate the timely service and always being informed about my vehicle’s progress my service provider is very kind and professional about my vehicle’s progress my service provider is very kind and professional More

by ncljac45

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 24, 2022 -

Davis Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Davis Acura. 2022 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

September 22, 2022

Dealership Rating

Employee Rating

The service manager and his team are very excellent in response and ownership for the work. I am surprised to see such a wonderful response when I visited with a problem response and ownership for the work. I am surprised to see such a wonderful response when I visited with a problem More

by Vara

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Yates, Victor Hertado , Michael Risica, Service Manager

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Sep 24, 2022 -

Davis Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Davis Acura, we look forward to having you as a valued customer for many years to come! 2022 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

September 15, 2022

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Employee Rating

Service people were not attentive. Had an oil change and tire rotation and my car was returned with all tires under pressured by 4 to 11 pounds. This was after I made sure that all of Had an oil change and tire rotation and my car was returned with all tires under pressured by 4 to 11 pounds. This was after I made sure that all of my tires were at the exact manufactures suggested pressure before bringing the vehicle in for service. It now spears that one of my tires has a slow leak. If you can’t get the tire pressure right, what else could they have missed! More

by MRMIKE59

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 16, 2022 -

Davis Acura responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns. Steve Pulli Service Manager 215-943-7000 extension 1503

September 07, 2022

Dealership Rating

Employee Rating

Caphil was awesome. Never disappointed been with Acura for three yrs now. Will not go to another Acura Davis is the one. Never disappointed been with Acura for three yrs now. Will not go to another Acura Davis is the one. More

by crystalm22287

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 07, 2022 -

Davis Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Davis Acura, we look forward to having you as one of our valued customers for many more years to come! 2022 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

September 05, 2022

Dealership Rating

Employee Rating

It’s good nice people nice atmosphere. People treated as very well good manner but price too much People treated as very well good manner but price too much More

by BDINISH

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 06, 2022 -

Davis Acura responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you and that you had such a positive experience! 2022 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

September 04, 2022

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Employee Rating

Service is great. However my car’s problem is still not fixed. Hopefully the needed part will arrive soon told car is safe to drive but once I get to 65 -70 mph the ca However my car’s problem is still not fixed. Hopefully the needed part will arrive soon told car is safe to drive but once I get to 65 -70 mph the car shakes violently. Have to travel on highways so this is very scary More

by dcu3391339

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 04, 2022 -

dcu3391339 responded

See above

August 30, 2022

Dealership Rating

Employee Rating

Everything was great and the entire staff were fantastic. The facility were so beautiful and clean. The facility were so beautiful and clean. More

by CURT08043

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 30, 2022 -

Davis Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. 2022 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

August 26, 2022

Dealership Rating

Employee Rating

Service was responsive and helpful. Loaner services were helpful Cabil kept me up to date as this was a rather big warranty repair Loaner services were helpful Cabil kept me up to date as this was a rather big warranty repair More

by thomasdinan5

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 29, 2022 -

Davis Acura responded

Thomas, Thank you for choosing Davis Acura, your feedback and rating mean a lot to us. We're glad Caphil was able to help, and we hope to see you again! 2022 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

August 25, 2022

Dealership Rating

Employee Rating

Got flat tire and called Service Department right before closing. They waited for me and were very courteous and sympathetic to my situation. Thank you !!!! closing. They waited for me and were very courteous and sympathetic to my situation. Thank you !!!! More

by NATALIKOHUT

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Roche, Mario Echevarria, Chris Yates, Victor Hertado , Michael Risica

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Aug 26, 2022 -

Davis Acura responded

Thanks for sharing your thoughts about your experience with Davis Acura. We're glad we were able to help, and we hope to see you again! 2022 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

August 23, 2022

Dealership Rating

Employee Rating

Excellent customer service is the hold standard at Davis. The staff of sales and service are attentive to the customer needs. The staff of sales and service are attentive to the customer needs. More

by Me

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Yates

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Aug 24, 2022 -

Davis Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Davis Acura, we look forward to having you as one of our valued customers for many more years to come! 2022 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

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