Canaan Welch

In person communication is still necessary and important, don’t rely solely on text messaging especially when customer is there waiting. My son was there and no one told him anything except that it was done. don’t rely solely on text messaging especially when customer is there waiting. My son was there and no one told him anything except that it was done. He called me to pay and after that was completed I then received the text message with recommendations. No tires would have been purchased but possibly would have done an alignment. You are doing no one and that is both customer and employees a favor by not communicating in person. The text message information should be just that - information only to be used for follow-up or reminders for follow up needs. By communicating in person it makes sure your employees have knowledge they need and builds a stronger relationship with customers. More

by GARNERNANCY23 Verified Customer Verified Customer

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I took my 2018 Wrangler JL in for service due to a perplexing electrical problem. I took it on July 8th, and I left with it on July 15th, the 8th day after. So I got a call yesterday saying they may h perplexing electrical problem. I took it on July 8th, and I left with it on July 15th, the 8th day after. So I got a call yesterday saying they may have it fixed, but they needed a test drive to confirm. I got a ride to go get it, and halfway there, I got a call that said they took it for a test drive, and the errors came back, so it's not fixed. It's been there a week for crying out loud. In that week, I got a text that said my Jeep was in demand and they would buy it from me. So I went in to see what they had in mind. They offered me $12K for a 2018 Wrangler JL Unlimited 4 dr. -w- 77,000 mi. That wasn't going to happen. They came back with $14K-$14.5K as a trade-in value. I would have gone for $17K trade-in on a Jeep Gladiator, but that didn't happen either. I just came to get my Jeep repaired, not to get robbed on a used car deal. When I asked them what the service costs were at this point they told me $215 which tells me the only thing they did was run a diagnostic and that's it, yet all week, when they called me or I called them for progress, they would lead me to believe they were pouring over it to get it solved. xx, they ran a diagnostic and let it sit for a week so they could leverage a potentially costly repair toward a used/new sale, to which they low-balled me for trade-in. Why would I buy a car from a dealership that cannot repair my vehicle? I must say everybody was nice, polite, good-looking, and even fit. Canaan was a likable fellow, but his sales coworker was less than equitable. When I realized I wasn't going to get served here, and that to buy from them would mean being robbed, I paid the service bill and towed it to another repair facility. I'll NEVER come back here for anything. More

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I was really pleased with the service I received ! ! I have to say thanks to everyone their for the helpigot. ! I have to say thanks to everyone their for the helpigot. More

by THOMASJOHNSONJ9 Verified Customer Verified Customer

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John and the service team understand our need to get back on the road as soon as possible and always seem to do everything they can to accommodate. on the road as soon as possible and always seem to do everything they can to accommodate. More

by COKEMAN1114 Verified Customer Verified Customer

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Professional, five star service. Service writer was insightful and helpful. Pleasant experience overall and prompt Service writer was insightful and helpful. Pleasant experience overall and prompt More

by SDPROD Verified Customer Verified Customer

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