Calvin Stark

Mayssam was awesome! ! He got us into the exact vehicle we wanted and worked hard to get it at the price we could afford. He was very professional and honest from start to ! He got us into the exact vehicle we wanted and worked hard to get it at the price we could afford. He was very professional and honest from start to finish. I highly recommend him and the rest of the Napleton Kia team for your car buying needs! More

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I would give this dealership a minus 5 if I could. I went to this dealer to purchase a 2018 Camry in a cash deal. I made a VIP appointment because I live over an hour away. Arrived on time for the ap I went to this dealer to purchase a 2018 Camry in a cash deal. I made a VIP appointment because I live over an hour away. Arrived on time for the appointment. Met my salesman and he took me outside to see the car. It looked in good condition and I test drove it. After the test drive, I indicated that I would like to purchase the car. I told him that I would pay for it in full (no financing was needed). I offered to get a cashier’s check and he told me I could pay with a personal check. I asked when the car would be ready to take home. He told me that it needed a headlight changed and they would wash and prep the car prior to delivery. I signed and dated 10- 12 papers, that clearly indicated that I was buying the car for a fixed dollar amount, per his request. He then told me the car will be ready the next day by noon or 12:30. I left the dealership and stopped at my bank to transfer enough funds to cover the cost of the car. I came back the next day with my checkbook in hand and ready to take the car home. When I got there, nothing had been done to prep the car. He lied and told me it was because the headlight was not in stock and they had to order the headlight and they were sent the wrong headlight. He assured me they had already re-ordered the correct headlight and would get in touch with me when it was ready. I noticed a large red card in the front window that said "SOLD" and it had my salesman's name on it. An entire week went by and I had not heard back, so I decided to call my salesman. He transferred me to his manager Jason K. I was then told that the car had been sold to someone else. I was appalled. Jason K. told me that they had not heard from me, so they went ahead and sold it to someone else. I told him that the last thing I was told was that I would be contacted to come out and pick up the car once the headlight was replaced. He again said the car was gone and there was nothing he could do. No apology. VERY UNPROFESSIONAL. Stay away from this shady dealership that lies to its customers. The manager even gave me a bad email and call back number. Bad news all around!! More

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Dealership service department failed to diagnose engine problems prior to complete engine failure, and refused to honor extended warranty for Rod Bearing Failure, which was clearly and direct result of thi problems prior to complete engine failure, and refused to honor extended warranty for Rod Bearing Failure, which was clearly and direct result of this failure. Kia Customer Care Service would not back this claim since they rely solely on the dealers findings. This is a clear failure to dismiss this claim on Kia's lack of involvement, and the dealers complete negligence of pre-emptive service. Service after sales is not Kia's or Mid Rivers Kia priority. Furthermore this dealership had no General Manager to address these issues with beyond the Service Manager. Very unprofessional establishment. More

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Cameron was my sales rep. He was very professional, quick , patient and friendly. A long with the sales manager Calvin. They were wonderful. And very understanding. He was very professional, quick , patient and friendly. A long with the sales manager Calvin. They were wonderful. And very understanding. More

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