Calvin McCreary

Great people to work with on striking a deal. I even went back a second time. I even went back a second time. More

by SCOTTSJOHNNA Verified Customer Verified Customer

Report | Print

Poor communication with customer and lack honesty. Still waiting for my car I bought almost 3 weeks ago. Still waiting for my car I bought almost 3 weeks ago. More

by gcc65 Verified Customer Verified Customer

Report | Print

I am happy to say that in spite of some initial hiccups with my previously enjoyed 2022 Grand Wagoneer, the management, service department and sales moved heaven and earth to remedy the issues with my vehi with my previously enjoyed 2022 Grand Wagoneer, the management, service department and sales moved heaven and earth to remedy the issues with my vehicle and get me back on the road as quick as possible. My salesperson Shane Mallonee was responsive even on his day off and got into gear the moment he heard I was having issues with my vehicle and saw through with what he said he was going to do until I was back in my vehicle and down the road. Bill Shaw in management called me directly after my previous review and assured me that he would be following up personally with my vehicle and working with the service department to make sure I got back into it before my roadtrip tomorrow. Also, he added me to a group text with the service advisor working on my vehicle and himself in the chat with me, so we could all be on the same page together. This is excellent customer service and represents something rarely found in the car business or anywhere else. In the service side, Calvin and Mike did a great job staying in communication with me and letting me know where parts were in transit and what was being down to remedy the issues I was having with my vehicle. Mike went on a test drive with me after I returned to retrieve the vehicle to personally show me what had been done and to see that the vehicle was driving correctly. All around I had a fantastic experience with this purchase and even with the service issues with the vehicle, I'm assured in knowing that in the future if something presents itself, these folks are going to be in my corner to make sure I'm back on the road as quickly and agreeably as possible. More

by CHRISFERRIN87 Verified Customer Verified Customer

Report | Print

Purchased a certified pre-owned grand wagoneer obsidian after trading in my Grand Cherokee summit reserve L. Realized that the vehicle has terrible swirls and scratches all through the paint when I get hom after trading in my Grand Cherokee summit reserve L. Realized that the vehicle has terrible swirls and scratches all through the paint when I get home and the next day my real issues began. The rear lift gate hands-free opener didn't work, when leaving to take my son to school, the defroster turned on by itself and fogged the windshield completely. I attempted to turn on the windshield wipers since I couldn't see anything and I was in traffic, windshield wipers would not turn on. I was completely blind and stuck in traffic. I needed to turn on my hazard lights and stop traffic so I could wipe the windshield off to be able to pull over and turn the defrost on high heat while using the windshield sprayer until I could see between the drops enough to be able to drive. As I was driving, I attempted to use the automatic cruise control and lane keep assist. Neither worked even though they were turned on in the settings. As I continued to drive, the tire pressure monitor system showed all 4 tires suddenly 10 psi lower than what they had previously shown, then the psi went up to 35, then 32, then the numbers kept changing without any rhyme or reason. I have owned this car for less than 24 hours and it is totally unacceptable that a car could be sold in this condition with this host of faults. If these issues are not remedied, I will be returning the vehicle as soon as possible. More

by CHRISFERRIN87 Verified Customer Verified Customer

Report | Print

Great service! Zeke Cano was so awesome to work with and made everything so easy. Zeke Cano was so awesome to work with and made everything so easy. More

by anncorvello Verified Customer Verified Customer

Report | Print

Best customer service I've ever had a dodge. Very professional and extremely experienced. Bright smile Very professional and extremely experienced. Bright smile More

by srbosmond Verified Customer Verified Customer

Report | Print

Worst service department in WPB. On 5/13/23 I took my Challenger to get serviced at Arrigo WPB. I took a video of the vehicle before it was taken into the service building, and Ant On 5/13/23 I took my Challenger to get serviced at Arrigo WPB. I took a video of the vehicle before it was taken into the service building, and Anthony Salvatierra (service agent) took one as well. Once the vehicle came back from the service building, I looked around the car and noticed two scratches on the lip of the front driver rim. I informed Anthony Salvatierra right away, and he noticed that the tire was also slashed. I showed him the video I took before the vehicle was taken in for service to prove it wasn’t like that before they took the car in. Anthony Salvatierra was then very skeptic and acting as if I was crazy by stating the fact that my vehicle was damaged by the service department. The person that worked on the vehicle was called to come look at the damage, and first thing out his mouth is "I hope I didn't scratch your car." Then the agent informed me that his manager will reach out on Monday. No calls on Monday, but I was not surprised. I called and was told they will send the manager an alert as he wasn’t available. Waited Tuesday till I just went there in the evening. Spoke with the manager, and he had all types of excuses as to why they didn't reach out. Went there to get it fixed today as agreed with the manager and was called an xxxxxxx by this weird childish guy they have working there doing I don’t know what, guess they didn't like the fact that I had a video of the car right before they took it in for service. Now they seem surprised I don't want them to fix anything at their place, and seem to be unwilling to pay to cover the cost to fix what they damaged. SAVE YOURSELF A HEADACHE AND GO ELSEWHERE. More

Report | Print

Ariel Coss went above and beyond to make sure my truck was done correctly, communication was very important. was done correctly, communication was very important. More

by Backdam01 Verified Customer Verified Customer

Report | Print

It took nearly three hours to get things done after the cash deal was already made. We have issue with a four-wheel-drive cable that I have left multiple messages with service manager about no return calls cash deal was already made. We have issue with a four-wheel-drive cable that I have left multiple messages with service manager about no return calls for the past week. More

by joshuamac01 Verified Customer Verified Customer

Report | Print

The best dealer shop that I have ever purchased a truck from. Great customer service skills. Very professional from. Great customer service skills. Very professional More

by davisracing72 Verified Customer Verified Customer

Report | Print