Caleb O'Neil

The dealership is clean, inviting and friendly. Everyone there goes out of their way to always make you feel welcome. Nadeem made car buying an absolutely wonderful experience. Thank you, Nadeem Everyone there goes out of their way to always make you feel welcome. Nadeem made car buying an absolutely wonderful experience. Thank you, Nadeem, for helping me find the Highlander I wanted! More

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All dealership are all awful. I know because I've been in the industry for a long time. Toyota of Naperville is the lesser of these evils because they have a couple good people wo I know because I've been in the industry for a long time. Toyota of Naperville is the lesser of these evils because they have a couple good people working for them. Tom Clancy is the best of the whole staff. If you see anyone go see him! More

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I had such a wonderful experience with this dealership. Everyone there was very helpful, friendly, and professional. My car was worked on quickly. Mike Beck also assisted with my screen since we were not Everyone there was very helpful, friendly, and professional. My car was worked on quickly. Mike Beck also assisted with my screen since we were not sure how to get car play. He showed us where the USB needed to be plugged in. We were plugging it in the wrong spot. Even service dept did not know. Mike was very knowledgeable and amazing to help us so quickly. Thank you Mike! You will have our business when we trade in our car in the future! More

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Caleb Oneil is outstanding! He provides a seamless luxury experience the minute he greets you until your car is ready for pick up. I really appreciate it. James Pontrelli He provides a seamless luxury experience the minute he greets you until your car is ready for pick up. I really appreciate it. James Pontrelli More

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Mike was the best. He made sure we were taken care of to the max. I recommend if anybody is buying a car please look for Mike beck you won't be disappointed He made sure we were taken care of to the max. I recommend if anybody is buying a car please look for Mike beck you won't be disappointed More

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Performed warranty repairs. After second visit with a list of know issues I was lectured by director of service how annoying I am with my problems. Sounded like I was making the After second visit with a list of know issues I was lectured by director of service how annoying I am with my problems. Sounded like I was making them and not truck. We departed on a bad note, so I left an honest review about my experience. Even tho didn't want to come back to the same service because of its director, but was made by corporate. It regalements that previous warranty claims that have repetitive issues has to be fixed at the same dealership. So I came back. And was rejected service by Caleb, who repeatedly told me its America and he is not obligated to help me. Not sure why he brought this up, maybe because of my accent, I felt really interesting. Strange experience after 13 years of using this excellent service for my multiple toyotas. It's ok, there are other dealerships who values my business. More

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Overall Excellent Experience Edgar was very helpful, he was able to answer all of my questions and kept me updated throughout the process. Cal in Finance was very clear and concis Edgar was very helpful, he was able to answer all of my questions and kept me updated throughout the process. Cal in Finance was very clear and concise while explaining everything and was also able to answer any and all of my questions. 10/10 experience. More

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Go to Kelsey! Kelsey was my advocate and open ear through a complicated series of car problems on my 2004 Avalon recently, and she handled the entire situation amaz Kelsey was my advocate and open ear through a complicated series of car problems on my 2004 Avalon recently, and she handled the entire situation amazingly. Not only did she address all of my issues and concerns in any way you could ever hope to find in an expert in the customer service field; she truly showed compassion regarding my situation and a level of friendliness & geniune nature you truly won't find with anyone else. More

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Pleased with Sales & POOR service fro Caleb O'Neill I purchased my car here on 12/22/2018. I had issues with lights on in car 10 days later. I dropped it off on 1/8/2019 to be serviced. I just got it ba I purchased my car here on 12/22/2018. I had issues with lights on in car 10 days later. I dropped it off on 1/8/2019 to be serviced. I just got it back today 01/22/2019. They had my car for 1/2 the time I owned it! :( That being said, I was very unhappy with the lack of communication I received from Caleb in the two weeks they had my car. I was updated only 2 times by him. The 2nd time only after I had to call him and ask for an update and he returned my call with a very bad attitude. He also never informed me that my car was being driven to a different dealership for repairs! I also feel that 2 weeks to repair any vehicle is a bit outrageous. I needed an ABS module not a rebuilt engine. When I purchased this vehicle I dealt with Erick Heinz and he was very pleasant to deal with. He provided great customer service and that's the service I should have received from Caleb. I ended up contacting & dealing with Adam Bennett who kept me updated and actually called back when he said he would. I am giving the dealership itself and with the exception of Caleb still a five star rating. I will go back for another purchase in the future. More

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Very dissatisfied with Caleb O'Neil I purchased my car here on 12/22/2018. I had issues with lights on in car 10 days later. I dropped it off on 1/8/2019 to be serviced. I just got it ba I purchased my car here on 12/22/2018. I had issues with lights on in car 10 days later. I dropped it off on 1/8/2019 to be serviced. I just got it back today 01/22/2019. They had my car for 1/2 the time I owned it! :( That being said, I was very unhappy with the lack of communication I received from Caleb in the two weeks they had my car. I was updated only 2 times by him. The 2nd time only after I had to call him and ask for an update and he returned my call with a very bad attitude. He also never informed me that my car was being driven to a different dealership for repairs! I also feel that 2 weeks to repair any vehicle is a bit outrageous. I needed an ABS module not a rebuilt engine. When I purchased this vehicle I dealt with Erick Heinz and he was very pleasant to deal with. He provided great customer service and that's the service I should have received from Caleb. I ended up contacting & dealing with Adam Bennett who kept me updated and actually called back when he said he would. I am giving the dealership itself and with the exception of Caleb still a five star rating. I will go back for another purchase in the future. More

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