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Cale Wood
Cale Wood at Elk Grove Ford
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Cale Wood

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
337 Reviews
4.5

337 Reviews

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337 Reviews of Cale Wood

November 14, 2024

Dealership Rating
Employee Rating

Service rep Took me in early and got me out under estimated time. Friendly service. More

by SECS98752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Saul

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Nov 14, 2024

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 12, 2024

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Employee Rating

They made Scheduling and correcting the multiple recalls for my vehicle such a breeze! Every staff member we interacted with was pleasant, helpful and knowledgeable. 10 outta 10! More

by mrslemus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth, customer service representative

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Nov 14, 2024

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 12, 2024

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Employee Rating

Elk Grove ford never disappoints. Have purchased many cars from them and will continue to do so. More

by Bryon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Bhatia

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Nov 14, 2024

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 12, 2024

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Employee Rating

When they tell me the vehicle should take extra number of hours. They’ve always done it faster than what they allowed for the vehicle to be repaired. Excellent service. More

by SGREY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 10, 2024

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Employee Rating

Overall, the dealership did well. I just hoped they could serviced my car faster and advised me that my car will stay there for 2 days! They did not even gave me an option to take my More

by TPLAW219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 07, 2024

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Employee Rating

Good dealership great service. We have bought our last four vehicles here and most likely buy our next as well. It has the home town fill. More

by palmergolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Elk Grove Ford responded

Thank you for your very kind review. Cale and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 07, 2024

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Employee Rating

Always very professional and on schedule. Would be nice if carwssh and detail was up and running again! More

by TOBY7
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Elk Grove Ford responded

Toby, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 07, 2024

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Employee Rating

I went to your dealership for an oil change on Tuesday 11/5 and today (Wednesday) I find spots of fresh oil in my garage under my car. I’ve owned my car since 10/2014 and never had a leak till I brought m More

by Michelle Gacayan
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Na

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Nov 11, 2024

Elk Grove Ford responded

Michelle, We're sorry you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 06, 2024

Dealership Rating
Employee Rating

The employee Ali and the service was great! I was in and out within 2 hours More

by Janaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali

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Nov 07, 2024

Elk Grove Ford responded

Janaya, Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Ali and our service team were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 06, 2024

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Employee Rating

This is the only place I've taken my vehicle to be serviced. I was a little disappointed that the work completed or any recommendations for other potential work wasn't explained like usual. More

by PUSH4CDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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