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Cale Wood

Overview Reviews (345) Inventory (495)

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Cale Wood

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Cale Wood

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5

345 Reviews

Overview Reviews (345) Inventory (495)

4.5

345 Reviews

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345 Reviews of Cale Wood

November 20, 2024

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Employee Rating

A great experience with the service, people skill, respect and positive attitude. The entire staff was courteous, respect and positive attitude. The entire staff was courteous, More

by RIVERSDAVI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 20, 2024

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Employee Rating

Work described for and paid for was not completed. Tech was instructed and said work was preformed which was not done Tech was instructed and said work was preformed which was not done More

by EBALCAo

Verified Customer

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Recommend Dealer

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November 19, 2024

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excellent customer service. steven is very knowlegeable and responsive to our quiries. he keep us updated on the status of our car. steven is very knowlegeable and responsive to our quiries. he keep us updated on the status of our car. More

by EDGAR_CAUMBAN

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Steven Magana

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Nov 20, 2024 -

Elk Grove Ford responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2024

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Employee Rating

Mike Capas and the customer service team did a good job taking care of my trucks issue. taking care of my trucks issue. More

by thawk500

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 18, 2024 -

Elk Grove Ford responded

Thank you for the kind words for Mike and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2024

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Employee Rating

The salesmen are untruthful and do not follow their word. Would never go back here or recommend to a friend. Would never go back here or recommend to a friend. More

by RYATES715

Verified Customer

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Recommend Dealer

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Nov 21, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 16, 2024

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Employee Rating

Great service only complaint. We asked for the old battery and did not receive it when car was delivered. I called and spoke to the service agent was told he would hold it. Next We asked for the old battery and did not receive it when car was delivered. I called and spoke to the service agent was told he would hold it. Next day iat the dealership. They said it was sent out. all batteries out More

by MARVASACR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 18, 2024 -

Elk Grove Ford responded

Thank you for your review. We do apologize for not returning your old battery. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 16, 2024

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Nikhil provided excellent service. Elk Grove Ford is always top of the line in service and experience. The prices are competitive and service is timely. Elk Grove Ford is always top of the line in service and experience. The prices are competitive and service is timely. More

by MBBESQUIRE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 18, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Nikhil here at Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 15, 2024

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Employee Rating

The service was excellent and my pickup was repaired within a reasonable time. Furthermore, when I was in need of transportation back to my residents the Lyft driver showed up within 10 minutes to trans within a reasonable time. Furthermore, when I was in need of transportation back to my residents the Lyft driver showed up within 10 minutes to transport me back to home. Over all I was extremely happy with the service I received. More

by Victor

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 16, 2024 -

Elk Grove Ford responded

Thank you, Victor, for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 15, 2024

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Employee Rating

Amazing, outstanding, incredible service, the best I’ve ever had. Would recommend 100/10 to friends and family! ever had. Would recommend 100/10 to friends and family! More

by Dpt1126

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 16, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 14, 2024

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Employee Rating

Service rep Took me in early and got me out under estimated time. Friendly service. estimated time. Friendly service. More

by SECS98752

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Saul

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Nov 14, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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Cale Wood

Sales

Elk Grove Ford

345 Reviews of Cale Wood

Dealership Inventory (495 Vehicles)

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