Excellent service!
Service rep Mike was outstanding and provided timely updates. EG Ford service technician provided spot on service. Thank you.
Service rep Mike was outstanding and provided timely updates. EG Ford service technician provided spot on service. Thank you.
More
by GREGORY.PARKS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
MIKE
Dec 08, 2025 -
Elk Grove Ford responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Very good and easy as the mobile unit coming out to my
house to fix my car. Wish this could be done with other types of services.
house to fix my car. Wish this could be done with other types of services.
More
by scorliss17
Verified Customer
Verified Customer
Service Price Transparency
Dec 07, 2025 -
Elk Grove Ford responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I've been to several quick lanes in the region, this is
the best I have been to.
Customer service desk was super helpful, friendly, and didn't try to push a sale, like others have.
I asked to get a q
the best I have been to.
Customer service desk was super helpful, friendly, and didn't try to push a sale, like others have.
I asked to get a quote for new tire pressure sensors, and they provided the quote without any pressure to purchase and encouraged time to consider it.
If elk Grove Ford continues to offer great service like this, I will heavily consider purchasing a new Ford from here.
More
by Joseph Hammack
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Elk Grove Ford responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Awesome service.
Clear communication and they went above and beyond to make sure I was happy with the service
Clear communication and they went above and beyond to make sure I was happy with the service
More
by rbbp104
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Elk Grove Ford responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
My purchase was a cash sale so my contact was about as
short and minimal as you can get. With this said. Tony, John, Erin were all very professional super helpful, and very friendly.
short and minimal as you can get. With this said. Tony, John, Erin were all very professional super helpful, and very friendly.
More
by DPANSCIK
Verified Customer
Verified Customer
Other Employees Tagged:
Tony, John
Dec 04, 2025 -
Elk Grove Ford responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Toni Ferris in fleet service.
habdles business very professional and knowledgeable elk grove Ford #1
habdles business very professional and knowledgeable elk grove Ford #1
More
by 911GLOBAL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tini Ferris
Dec 04, 2025 -
Elk Grove Ford responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Didn't return calls.
Took 7 work days to repair a 3 day brake repair; or did it? No service reps or cashier available. Operator juggled me around and connected me with 3
Took 7 work days to repair a 3 day brake repair; or did it? No service reps or cashier available. Operator juggled me around and connected me with 3 reps absent. Brakes fixed.
More
by GBWILBER
Verified Customer
Verified Customer
Other Employees Tagged:
Operator
Dec 06, 2025 -
Elk Grove Ford responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I am very pleased with the service that Micheal provided
me. He was clear communcating potenttial repairs, prompt in responding to my questions on cell phone or text.
me. He was clear communcating potenttial repairs, prompt in responding to my questions on cell phone or text.
More
by ENODOJO
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2025 -
Elk Grove Ford responded
Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Mike is very good with communication and kept me informed
as the repair progressed. I was also glad that the dealership has a place to drop off cars after hours; I was worried about leaving my car where it b
as the repair progressed. I was also glad that the dealership has a place to drop off cars after hours; I was worried about leaving my car where it broke down all weekend.
More
by daemona
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2025 -
Elk Grove Ford responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Johnny and the whole team at Elk Grove Ford were amazing.
They always take care of us.
They always take care of us.
More
by MIKEARIAST
Verified Customer
Verified Customer
Nov 29, 2025 -
Elk Grove Ford responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Dealer Reviews
Cars for Sale
Dealer Log In
