

Caitlyn Tait
Service Advisor
Southern Hyundai Chesapeake
3416 Western Branch Blvd
Chesapeake, VA 23321
53 Reviews
Write a Review53 Reviews of Caitlyn Tait
June 27, 2025
Southern's service is abysmal. The only saving grace is the staff. Southern regularly tries to walk back services Hall guaranteed before they were bought. I've bout 4 vehicles from The only saving grace is the staff. Southern regularly tries to walk back services Hall guaranteed before they were bought. I've bout 4 vehicles from this location under Hall. I will not be returning for my 5th under Southern. More
June 26, 2025
First time dealing with both. Seems honest and professional and friendly. They seemed to be concerned that I was informed and satisfied with the service. Seems honest and professional and friendly. They seemed to be concerned that I was informed and satisfied with the service. More
Other Employees Tagged: Floyd Pilley, Sean Pierce
June 19, 2025
It was good I’m glad I finally got what I needed taken care of dealing with my suv care of dealing with my suv More
Other Employees Tagged: Ashley Magnuson, Rene Polanco, Sean Pierce
June 17, 2025
Great customer service everyone had smiles on there faces. Fast service and the hours are great faces. Fast service and the hours are great More
Other Employees Tagged: Ashley Magnuson, Rene Polanco, Sean Pierce
June 13, 2025
I don’t like the waiting time, I was at Southern for my appointment on time and I was there practically four hours and all they did was a diagnostic test. Katelin was good except upon billing I was told $1 appointment on time and I was there practically four hours and all they did was a diagnostic test. Katelin was good except upon billing I was told $1200 and I had to pay a part they didn’t have final bill was $917.67 the part is just a back door latch, I wanted to pay for the actual service that was done, also the LKA and high beam assist signs were showing on my dashboard and it still is the same so after 4 hours nothing was practically done. More
June 05, 2025
Always a great experience with professional and friendly technicians who answer any questions that I may ask. technicians who answer any questions that I may ask. More
Other Employees Tagged: Ashley Magnuson, Rene Polanco, Sean Pierce
June 04, 2025
Waited 2. 5 hours for an oil change. 30 of which my car was complete but Caitlyn didn’t tell anyone before she took lunch that she had a waiter in the lobby. Oi 5 hours for an oil change. 30 of which my car was complete but Caitlyn didn’t tell anyone before she took lunch that she had a waiter in the lobby. Oil light was not reset and per manny over the phone that was not something I could do and had to come back in so I had to go in the next day. A bald guy in the bay then said you didn’t need to come in for that and reset it just in the waiting area for the cars. And the process of all of it, he managed to get rid of all of my presets and my Bluetooth things that were hooked up. More
Other Employees Tagged: Floyd Pilley
June 02, 2025
Service was fast and everyone was friendly. Waiting area has coffee, snacks etc and facility is very clean Waiting area has coffee, snacks etc and facility is very clean More
Other Employees Tagged: Ashley Magnuson
May 29, 2025
Since Southern Hyundai brought in this new group of sales people and representatives, my experience has changed from 0 to 100. I am glad to come to have my car service at Southern Hyundai. people and representatives, my experience has changed from 0 to 100. I am glad to come to have my car service at Southern Hyundai. More
Other Employees Tagged: Floyd Pilley, Ashley Magnuson, Rene Polanco, Sean Pierce