Caitlin Sands

I am very happy with the service our service person Alan is great service is timely is great service is timely More

by RAHRAH72 Verified Customer Verified Customer

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My advisor Alan was helpful very professional. He kept me up dated with what was going on with my car. I will certainly consider purchasing my next vehicle with them. He kept me up dated with what was going on with my car. I will certainly consider purchasing my next vehicle with them. More

by prinaporter95 Verified Customer Verified Customer

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Stephen Jones was very friendly and helpful. He answered all our questions and made special arrangements to bring our daughter back to go over the vehicle with her, since this vehicle was her C He answered all our questions and made special arrangements to bring our daughter back to go over the vehicle with her, since this vehicle was her Christmas present. Thank you, Stephen! More

by lisserg2002 Verified Customer Verified Customer

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I brought my Kia EV6 GT into service due to ultrasonic sensors not working. This turned out to be due to rodent damage. The repair was completed promptly and at a reasonable price of just about $500. Howe sensors not working. This turned out to be due to rodent damage. The repair was completed promptly and at a reasonable price of just about $500. However, when I dropped my vehicle off, I implored the advisor to make sure that the service department did not detail my vehicle due to it having a matte gray finish. Upon picking up my vehicle, it was clear that the detail department had detailed my vehicle, had applied a polish to it and had scratched the paint all over the body. I have now dropped the vehicle off to have the service center take it to a body shop to assess and attempt to correct the damage that was done 9 days ago with no communication or updates from the service center about timing. If everything gets corrected, I will provide another review to account for that, however at this time I absolutely can not recommend Kia of Leesburg for service, particularly if you have a matte paint finish. More

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2 hour wait past our appointment time for a oil change, was told to come in first thing in the morning next time. was told to come in first thing in the morning next time. More

by 3littles Verified Customer Verified Customer

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Too long for just an oil change! Waited 15 minutes after arriving. Need more staff. Waited 15 minutes after arriving. Need more staff. More

by JANACH0 Verified Customer Verified Customer

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Thorough. Tech found passenger side CV boot leaking. No one asked whether I wanted it fixed or provided a quote. I did get it fixed at a local garage. Tech found passenger side CV boot leaking. No one asked whether I wanted it fixed or provided a quote. I did get it fixed at a local garage. More

by NICKCAMPITELLO Verified Customer Verified Customer

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I was there to have a couple of recalls fixed and an upgrade and everything went well and fast upgrade and everything went well and fast More

by gstevenhuzor Verified Customer Verified Customer

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Waited five hours after I had an appointment and the main problem of vibration still is not fixed. Poor service poor communication really disgusted. problem of vibration still is not fixed. Poor service poor communication really disgusted. More

by Nancy Verified Customer Verified Customer

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Always pleasant attitude. Always informative. Answered all questions that were asked. Time frame was faster than predicted Always informative. Answered all questions that were asked. Time frame was faster than predicted More

by STERNSFIELD Verified Customer Verified Customer

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