CLAYTON WALKER

Best dealership I have ever purchased from. No pressure at all - they had exactly what I wanted, let me test drive it, added the bed liner, and I picked it up the next day. Although I have No pressure at all - they had exactly what I wanted, let me test drive it, added the bed liner, and I picked it up the next day. Although I have to drive an hour, I will do so because of the customer service. More

by 1stsgtc Verified Customer Verified Customer

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I purchased my 2021 jeep Wrangler Unlimited through Clayton, who was a breeze to work with. A few days later, I stopped in to discuss a front side marker that was out, power steering fluid that was low Clayton, who was a breeze to work with. A few days later, I stopped in to discuss a front side marker that was out, power steering fluid that was low, and tires that were visibly cupped (improperly worn). Clayton was quick to schedule an appointment for me with the service department, which was great. I thought all is well, until the day of the appointment. I get there get checked in and the service advisor goes to look over the issues I was scheduled for. After looking over the vehicle he says that he agrees with my concerns but that he has to go talk to the sales manager Kelcey Jordan, whom came over looked at all for tires and in summary says yes they’re bad. After a brief wait the service advisor, Edwin, came over and said that Kelcey had only authorized the replacement of the front two tires. To which I stated that doesn’t make since, because no vehicle on any lot has miss-matched tires, so why would they give me miss-matched tires. Mind, at this point, I bought the Jeep Sept 27, 2024 and the appointment was October 11, 2024. I had driven from the lot to the naval base and to my house. I expressed my above noted concerns with Kelcey, whom made it seem like he was doing me a service by even changing the tires, when they’re warrantied in the contract info. He also stated with a confrontational tone, to not only me but my wife that they are not required to provide the same tires that came on the vehicle and that he could not afford to put the same brand new tires on my vehicle, charging me approximately $305 for the tires when a single tire retails for less than $200. I attempted several different avenues and had both Edwin and Clayton advocating for me. I am by no means trying to swindle my way into a full matching set of brand tires. I just wanted what was right to be done and that wasn’t the case because it is considered to be a blue dot certified vehicle and I should not have to put brand new tires on the jeep after having only owned it for two weeks. Whomever is doing RO/state inspections should not have allowed this vehicle onto the lot for sale with tires like this, it is a safety concern and bad for business. Why after paying $40,000 for a vehicle barely 2 weeks ago is the sales manager not willing to do what should have been done prior to anyone purchasing the vehicle? More

by dalberstadt Verified Customer Verified Customer

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Great service by a great team. All work completed quickly and accurately. Even got a car wash! Thanks. All work completed quickly and accurately. Even got a car wash! Thanks. More

by Ron Gregory Verified Customer Verified Customer

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My appreciation to Souther ford gets and excellent rating for my Ranger purchase. Clayton Walker was friendly and easy to talk to about buying the truck. I appreciate his efforts to make it a smooth process for my Ranger purchase. Clayton Walker was friendly and easy to talk to about buying the truck. I appreciate his efforts to make it a smooth process and Jerad Stark made the financial process easy. Thank you to Southern Ford for being an excellent Ford Dealer. More

by Doug Brown Verified Customer Verified Customer

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Clayton is the best car salesman person I’ve had. He was highly knowledgeable and went through a lot to help my pick the right vehicle that would best fit my needs. He was highly knowledgeable and went through a lot to help my pick the right vehicle that would best fit my needs. More

by akramer241 Verified Customer Verified Customer

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Outstanding customer service and very patient helping me find just the right vehicle. Friendly staff find just the right vehicle. Friendly staff More

by shon5811 Verified Customer Verified Customer

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My experience with Amber and Clay was awesome . Clay took the time to go over the vehicle with me during test drive r was very knowledgeable. Amber was right on top of it when I had issues and did Clay took the time to go over the vehicle with me during test drive r was very knowledgeable. Amber was right on top of it when I had issues and did not hesitate to reach out to me and they both helped me and worked together to get me in another vehicle More

by shana.hurdle Verified Customer Verified Customer

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Clayton and Manny provided an excellent car buying experience. I am very happy with my new Ford ranger. experience. I am very happy with my new Ford ranger. More

by trevorcaccetta Verified Customer Verified Customer

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Clayton was very helpful and professional. He listened to what I wanted and I was to find the truck I wanted and complete the sale very efficiently. He listened to what I wanted and I was to find the truck I wanted and complete the sale very efficiently. More

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Personable,Thorough, Clear and understandable. Professional,Proficient, accommodating. Friendly, Respectful, humorous . Affordable,Reasonable,and satisfied. Professional,Proficient, accommodating. Friendly, Respectful, humorous . Affordable,Reasonable,and satisfied. More

by PLD Verified Customer Verified Customer

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