CHRISTOPHER THEDORE ARFSTEN

Awesome staff always in point and the most amazing service in Florida, great job as always service in Florida, great job as always More

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Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

by Hennie Moss Verified Customer Verified Customer

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Great service. I had a lot of questions and they were answered quickly and efficiently! I had a lot of questions and they were answered quickly and efficiently! More

by ORIANASEITZ151 Verified Customer Verified Customer

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Excellent customer service from start to finish. Check in was fast and easy. Staff was friendly and knowledgeable. Check in was fast and easy. Staff was friendly and knowledgeable. More

by timka323 Verified Customer Verified Customer

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Anita was a huge help with getting my car fixed and back to me in a timely manner. She was very communicative and honest about all the work my car needed. to me in a timely manner. She was very communicative and honest about all the work my car needed. More

by stellpflugmatt Verified Customer Verified Customer

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Worst place to buy a car. They did every wrong with my documentation and now they want me to pay $800 extra for their mistake… plus my documents would be expiring tomorrow… an They did every wrong with my documentation and now they want me to pay $800 extra for their mistake… plus my documents would be expiring tomorrow… and I wont be able ro drive my car. And nobody wants to do their job correctly. Is insane how this people work… specially the seller and the managers More

by Ubaldo Izquierdo Verified Customer Verified Customer

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I've been a customer for way over a decade. Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding More

by rsugar1 Verified Customer Verified Customer

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Pleasant service experience. Wish it was closer to my home location in Fort Myers. Long ride to reach dealership. Wish it was closer to my home location in Fort Myers. Long ride to reach dealership. More

by YELLOWDUCK1391 Verified Customer Verified Customer

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My car service was completed ahead of schedule. The mechanic sent periodic video updates of the progress and the resolution of my issue. The mechanic sent periodic video updates of the progress and the resolution of my issue. More

by PETERMATTHEWALONSO Verified Customer Verified Customer

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Great definitely would recommend super fast and easy and very nice I would go back very nice I would go back More

by PRIETOE99 Verified Customer Verified Customer

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