CHRISTIAN MAGANA

Our Service Advisor was Christian Magana. Very professional and polite, Five stars to him. Excellent service. Our complaint is for the Service Advisor, Colby Shafer. He is the reason of having on professional and polite, Five stars to him. Excellent service. Our complaint is for the Service Advisor, Colby Shafer. He is the reason of having one star rating. This guy wasn't wearing his mask on or wasn't using it correctly . I visited the service department on Dec. 22/2020 around 1 pm in order to drop our Sprinter 2500. Also, the next day around 1pm for picking up our van. Both days, this selfish and inconsiderate guy went around breathing on everything. With no empathy at all. Everybody in the Service Department was wearing masks. This guy didn't care. To the owner and the Service Manager of Mercedes-Benz of Long Beach: .... Having freedom and rights doesn't means put people at risk !!! You need to follow the protocols and guidelines if you want to remain open. Covid-19 is killing thousands of people. We all have to do our part, otherwise stay at home. If you need more information , I will glad to pass it to you. Thanks for your good service. More

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Great service department, Kept me appraised of my service, and time management. Was quite surprise with the video, that was sent to me, explaining my service. All Mercedes dealers should adapt this service, and time management. Was quite surprise with the video, that was sent to me, explaining my service. All Mercedes dealers should adapt this method. More

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This dealership, both in sales with Toshi, and in service with Christian. Both have exceeded expectation in customer service. Each have exhibited exemplary attention to our needs. with Christian. Both have exceeded expectation in customer service. Each have exhibited exemplary attention to our needs. More

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Christian went above & beyond to make sure my car was ready by a certain. He was friendly & accommodating. He made me feel comfortable knowing my car was in good hands and he was wearing very cool socks! ready by a certain. He was friendly & accommodating. He made me feel comfortable knowing my car was in good hands and he was wearing very cool socks!! More

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Our service advisor, Christian Magana Christian did an excellent job in communicating with us from beginning to end, and guiding us through our service options. The e-mailed vehicle video Christian did an excellent job in communicating with us from beginning to end, and guiding us through our service options. The e-mailed vehicle video inspection was extraordinary, as well. More

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The service I received was nothing less than perfect. Christian took great care of me and my car. He was honest and very thorough and gained my trust. Overall great experience. Christian took great care of me and my car. He was honest and very thorough and gained my trust. Overall great experience. More

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Always a Great Experience Clear explanations, quick turnarounds, quality loaner cars. All of this order and efficiency among the chaos of the construction site orchestrated by Clear explanations, quick turnarounds, quality loaner cars. All of this order and efficiency among the chaos of the construction site orchestrated by Christian and the rest of the LB MBZ service department. More

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I have been to several dealership service departments BMW JEEP CHEVY and MERCEDES OF LONG BEACH by far the BEST EXPERIENCE!!! Great customer service friendly polite and very positive attitude he helped BMW JEEP CHEVY and MERCEDES OF LONG BEACH by far the BEST EXPERIENCE!!! Great customer service friendly polite and very positive attitude he helped me step by step explained the whole process with great details I’m even thinking of purchasing my next car here just because of the service!! Thank you again!! More

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Service I will say this the person that was helping me with getting me loaner was awesome. Just the timing with getting the car out was a problem do to cars t I will say this the person that was helping me with getting me loaner was awesome. Just the timing with getting the car out was a problem do to cars that where getting serviced was blocking the loaner cars so getting in and out was fun at all. Other than that service was good. More

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Service team is always outstanding Service writers, Christian and Selene are always outstanding as is Daisy at the loaner desk. Always getting the work done on time and with quality re Service writers, Christian and Selene are always outstanding as is Daisy at the loaner desk. Always getting the work done on time and with quality results More

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