CHRIS ROSSETTI

Gets the job done quickly & without any hassles. Friendly accommodating staff. I wd recommend dealership to anyone Friendly accommodating staff. I wd recommend dealership to anyone More

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Adam hamos was very professional Ña extremely courteous . He took the time to explain everything in detail He took the time to explain everything in detail More

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Chris is always professional yet personable. He's always helpful and accessible. I always feel that I'm treated as a person and not just another customer. helpful and accessible. I always feel that I'm treated as a person and not just another customer. More

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Covid Risk If you are concerned about contracting Covid, ABSOLUTELY DO NOT take your vehicle in for servicing at Fred Anderson. A number of the service people If you are concerned about contracting Covid, ABSOLUTELY DO NOT take your vehicle in for servicing at Fred Anderson. A number of the service people did not wear masks. The employee who drove my vehicle from their garage to the parking area ... drove at a high speed, screeching the tires at turns, banging on my steering wheel like it was a drum, singing at the top of his lungs, WHILE NOT WEARING a mask. Covid spreads by aerosol droplets, that can hang in the air for 8 to 10 minutes in a confined space ... like a vehicle interior. The spreading of aerosol droplets is at a maximum when talking loudly, yelling, and SINGING. It was simply reckless, irresponsible, dangerous for a Fred Anderson employee to be singing in my vehicle, without wearing a mask, just prior to delivering it back to me, on top of the xxxx poor manner in which he drove my new car. I wisely aired it out for 10 minutes, and wiped it down before driving off. However, that should not have been necessary. Fred Anderson employees don’t give a *#%@ about the health and safety of their customers. That was painfully obvious over the almost two hours I waited and watched them operate their service area. Too many of them did not wear masks, or left them hanging down around their necks. My name is not ‘Hey man’, as in “Hey man” you can wait in the customer service area if you want, or outside if you don’t want to wear a mask. Or “Hey man” if you’ll wait a second I’ll give you your paperwork and you can take off. I was referred to as “Hey man” by two separate service reps. These clowns had my paperwork, with my name. But, I was simply “Hey man”. I’m a 60 year old, grey hair, wearing glasses, a grandfather figure, certainly not a ‘Hey man’. If this dealership had any sense of customer service, their employees would refer to customers by their names, or Sir, or Ma’am. I waited an hour and 45 minutes for a tire rotation and check of fluid levels, although I scheduled the service and showed up 15 minutes early. I was not told approx how long it would take, or kept apprised of progress. That’s simply miserable service. The initial service rep was rough and gruff. He did not welcome me. He spoke to me as if I should be grateful he was giving me any attention. He barked questions at me and waved me away in his ‘Hey man’ mentality. Maybe I’m just too old? Maybe the younger generation is simply accustomed to being treated in a condescending, disrespectful manner? This dealership is poorly run, with poorly trained service personnel. And, they don’t give a *#&$ about your health and safety during this nasty Covid pandemic .... based on my experience. If you want to avoid COVID, then avoid this dealership, at least until there is a vaccine. I only take the time to write reviews when I receive especially poor service. And my experience at Fred Anderson ranked near the top of the very few reviews I have had to write to warn people away from poor service. More

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Awesome experience! Fred Anderson Toyota is the most professional, courteous, well organized dealership that I have encountered. Our salesperson, Tim Williams and his co- Fred Anderson Toyota is the most professional, courteous, well organized dealership that I have encountered. Our salesperson, Tim Williams and his co-workers were knowledgeable and demonstrated positive customer service skills. Wonderful experience!! More

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cannot rotate tires due to lack of tools Had my oil changed which came with a tire rotation. They could not rotate the tires on my 2015 Camry because they did not have the lug nut tool to re Had my oil changed which came with a tire rotation. They could not rotate the tires on my 2015 Camry because they did not have the lug nut tool to remove the lock lug nut. This happened the last time I was in there but then I let them use the lug nut tool to remove the lock nut. At that time ,after leaving and going to lunch, I decided to check to see if it was returned. It was not, they had kept it. I had to drive back to the dealership to retrieve from the mechanics tool box. This time I told them to use their own tools due to the last experience. They did say the the wheel alignment check showed the alignment to be 0.11 ? out and they would fix the alignment for free due to the previous experience. It is hard to believe that a Toyota dealership would not have the tools to remove tires to rotate them on a 2015 Camry in 2019. Something is just not right. More

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best experience have bought 5 Toyotas from Fred Anderson Toyota since 1996. the last 3 from Carl. This dealership is the best in service and value. If I could build have bought 5 Toyotas from Fred Anderson Toyota since 1996. the last 3 from Carl. This dealership is the best in service and value. If I could build my own salesman he would be Carl Anderson. What else can I say? More

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Bryan was the best!! My sales person, Bryan, was very helpful and patient.. He was very helpful in resolving a lease issue I had. Bryan went over every aspect of my new My sales person, Bryan, was very helpful and patient.. He was very helpful in resolving a lease issue I had. Bryan went over every aspect of my new car. More

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I bought from Tim Williams If it weren't for Tim William I might be going to another Toyota dealership. He is friendly, personable and genuine. Tim goes out of his way to talk If it weren't for Tim William I might be going to another Toyota dealership. He is friendly, personable and genuine. Tim goes out of his way to talk with me whenever I'm in for service. More

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Delightful Purchase Experience Justin was so helpful and professional and not pushy at all (which I really appreciated). He was a joy to work with, and he listened to my wants and n Justin was so helpful and professional and not pushy at all (which I really appreciated). He was a joy to work with, and he listened to my wants and needs. I have already recommended Justin and Fred Anderson Toyota to family members. I appreciate his patience with me. Chris in the Service Department was also most helpful and courteous. I really love my new Toyota Camry. It drives so good and is so beautiful. More

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