CARLOS ROMERO

Carlos was very helpfull, patient, professional, thorough & kind during my vehicle leasing process. Thank you! & kind during my vehicle leasing process. Thank you! More

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Carlos was very patient and very helpful. Thank you for helping me choose my first car. Thank you for helping me choose my first car. More

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I recently visited Westchester Toyota with the intent of purchasing a 2023 Honda Accord Sport L. Unfortunately, my experience with the dealership, specifically with salesperson Carlos Romero, was disappoint purchasing a 2023 Honda Accord Sport L. Unfortunately, my experience with the dealership, specifically with salesperson Carlos Romero, was disappointing and left me with concerns about the business practices being followed. Initial Impressions and Pricing Upon arrival, I was given a verbal quote that included my trade-in vehicle, setting the price at $22,000. However, when negotiations progressed, I was informed that the price had increased to $23,800 with my trade-in. This sudden price change raised initial concerns but, despite the unexpected adjustment, I continued with the process. Push for Down Payment What truly concerned me was the salesperson's insistence on obtaining a down payment before discussing any of the key details surrounding my financing options. When I requested information on what my monthly payments would be, I was told that I had to provide a down payment first before the bank could determine the monthly payment structure. This method is highly unorthodox. It’s industry standard to provide customers with full transparency on potential financing costs before taking any payments. When I expressed my desire to understand if I could realistically afford the monthly payments, I was repeatedly urged to "not worry about it" and to simply provide the down payment. This approach lacked the level of transparency and customer care I expect from a dealership. Pressure Regarding Insurance Another red flag during my visit was the salesperson’s rush to add the vehicle to my insurance policy. Rather than allowing me to conveniently add the vehicle through the Progressive app (which I have used without issue in the past), I was instructed to call them directly. The urgency and specific request for a phone call rather than using an app that I trust was concerning, and it added to the overall stress of the transaction. It felt like there was an unnecessary rush to finalize things before I had clarity on important details. Final Decision Ultimately, due to the pressure and lack of transparency, I decided to walk away from the deal. While I had expressed that I needed more time and clarity on the financials, the salesperson seemed intent on moving forward, even after I provided reasons for not being able to proceed. This behavior left me feeling stressed, uncomfortable, and uncertain about the dealership's practices. I had to make an excuse regarding my bank account being blocked just to exit the situation peacefully. Conclusion While I had hopes for a straightforward and professional experience, the lack of transparency, pressure tactics, and sudden price increase led me to believe that this dealership is not committed to providing customers with the best possible service. A reputable dealership should focus on transparency, customer comfort, and ethical business practices—unfortunately, my experience here did not reflect those values. I would not recommend this dealership based on my experience, particularly with the sales approach of Carlos Romero. I suggest any potential buyers proceed with caution and ensure that all financial terms are clear before making any commitments. More

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I have the experience and business deal with Toyota Westchester/Rockland for the last 24 years. Westchester/Rockland for the last 24 years. More

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