Burt Johnson

Bryan is an excellent service advisor that gets the job well-done in a courteous and professional manner. Thank you, Bryan, for all your automobile help, suggestions, recommendations and advice keeping ou well-done in a courteous and professional manner. Thank you, Bryan, for all your automobile help, suggestions, recommendations and advice keeping our families safe! More

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I had the worst experience today with Earnhardt Dodge in Gilbert and Burt Johnson. My appointment was at 8 AM and Burt did not show up until 8:30 AM. After taking 90 minutes for an oil change and tire rot Gilbert and Burt Johnson. My appointment was at 8 AM and Burt did not show up until 8:30 AM. After taking 90 minutes for an oil change and tire rotation, I had to inform the front counter that my car was completed as I saw it leave the service bay and sit there. Finally, as I went to pay, I was told that the coupon that I had received via email was "no good" and that I would actually end up paying more with the coupon. Burt then told me I could do the Burger King thing and have it my way if I wanted to pay more in front of other employees and customers. So, if you like waiting around for appointments, then waiting even longer for services, only to be given the "bait and switch" pitch about the coupon they emailed and then to be ridiculed in public, then this is the place for you. This was my first visit to the dealership outside of the services that were included with my original purchase, and it will be my last! More

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Love this group of people. They are wonderful to work with and took great care of my vehicle while I was vacationing. Love them! They are wonderful to work with and took great care of my vehicle while I was vacationing. Love them! More

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I love this dealership. I drive right past a Chrysler dealership in Mesa to go to Earnhardt. On my recent visit I was advised I would have to use a loner because the work w I drive right past a Chrysler dealership in Mesa to go to Earnhardt. On my recent visit I was advised I would have to use a loner because the work would take a few hours. I got to the dealership 20 minutes before opening but I was greeted by a very, very nice young man. At 7am Burt Johnson promptly greeted me and told me he would try to expedite my service and that I wouldn't need a loaner. He showed me to their very comfortable customer lounge with much appreciated coffee and donuts. Burt checked with me several times to alert me to their progress and I was amazed when he came back to tell me my vehicle was ready. My half day wait was a short one hour and 15 minutes. The competition should be very worried. Thank you Burt and fellow employees. More

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Great Service, professional and Friendly employees! Plenty of space in waiting lobby with complimentary coffee is a plus. Plenty of space in waiting lobby with complimentary coffee is a plus. More

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Burt was very kind and courteous. I had a baby with me and he didn’t rush me to leave and get in my car. He even offered to get me a water! How sweet! I wish there were appointment sl I had a baby with me and he didn’t rush me to leave and get in my car. He even offered to get me a water! How sweet! I wish there were appointment slots since waiting for an oil change with a baby can be dicey, but understand that people might not show up at their scheduled time. I set up a text for next for the previous day but was never contacted. Despite that I had a smooth oil change. The waiting area is nice. The restroom was clean. The coffee/tea and water offered was a nice option, too. More

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Had no appt but was greeted quickly and Burt got my Wranger in right away for an oil change and kept me updated. Grateful for the excellent care on my Jeep! Thank you!! Wranger in right away for an oil change and kept me updated. Grateful for the excellent care on my Jeep! Thank you!! More

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Brought my Jeep in for oil change. Greeted promptly. Was assigned to Burt who was super courteous. Was updated as work was done. Was very quick and car was waiting right outside for me Greeted promptly. Was assigned to Burt who was super courteous. Was updated as work was done. Was very quick and car was waiting right outside for me. Highly recommend. More

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Stacy was fantastic at getting me in and out for my Jeeps oil change. She kept me updated and was very pleasant to deal with. She was very knowledgeable and is a great asset for the Earnhardt Company. Everyo oil change. She kept me updated and was very pleasant to deal with. She was very knowledgeable and is a great asset for the Earnhardt Company. Everyone there has been very nice to deal with. Thank You More

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