Bryce Williams

Honestly informed what every thing is going on about our vehicle. Updated timeline, when vehicle will be ready to pick up and received a phone call. vehicle. Updated timeline, when vehicle will be ready to pick up and received a phone call. More

by VJREDDY Verified Customer Verified Customer

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Competent technicians and great customer service. I typically avoid dealerships, but I was pleasantly surprised by the low stress and timeliness of the work conducted. I typically avoid dealerships, but I was pleasantly surprised by the low stress and timeliness of the work conducted. More

by trevorhermann Verified Customer Verified Customer

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Mark was professional courteous and got my car done in a timely manner. I wouldn’t recommend Mark if you need an advisor.. timely manner. I wouldn’t recommend Mark if you need an advisor.. More

by Gecstock Verified Customer Verified Customer

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Crest Volvo Cars' service department took excellent care of me and my XC40. They met me at my work to exchange a loaner vehicle for my car, fixed all of the issues that I was having with my infotainment sys of me and my XC40. They met me at my work to exchange a loaner vehicle for my car, fixed all of the issues that I was having with my infotainment system, and met me once again just over 24 hours later to exchange vehicles. My service advisor, Bryce Williams, sent me updates and videos consistently to make sure that I was kept up to date. It was the easiest service experience that I've ever had! Many thank yous to my new favorite service shop! More

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They did a good job completing the service in a reasonable amount of time. Good communication during the process. reasonable amount of time. Good communication during the process. More

by LOLLISFLOYD Verified Customer Verified Customer

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My vehicle was returned to me in like new condition. Thanks for the attention to detail. Thanks for the attention to detail. More

by w.kelley10 Verified Customer Verified Customer

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The process of dropping off and picking up is very efficient. I appreciate the videos showing what repairs need to be addressed. I will be back for future maintenance. efficient. I appreciate the videos showing what repairs need to be addressed. I will be back for future maintenance. More

by CCPM Verified Customer Verified Customer

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It has been a great relationship with Crest Volvo so far. Their service and professionalism is top notch 👌. Their service and professionalism is top notch 👌. More

by DSUDANDRAM Verified Customer Verified Customer

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Everything was great and timely. Communication was excellent. It was expensive though. But I guess you get what you pay for. Communication was excellent. It was expensive though. But I guess you get what you pay for. More

by RICHARDSON_ASHER Verified Customer Verified Customer

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I’d like to share feedback regarding my recent service visit. While my previous experience at Crest Volvo—particularly during the purchase of my SUV in December—was outstanding, this recent interaction un visit. While my previous experience at Crest Volvo—particularly during the purchase of my SUV in December—was outstanding, this recent interaction unfortunately fell short of those expectations. During this visit, Bryce assisted me on behalf of Mark, who was unavailable. While I understand that service advisors have busy schedules, I couldn’t help but feel like an inconvenience throughout the process. It was especially disheartening to observe a noticeably more courteous and engaging demeanor from Bryce when interacting with his own clients. As someone who was referred to Crest Volvo by two satisfied customers, and who has also recommended your dealership based on my own positive experience, this inconsistency in treatment was disappointing. I hope that in the future, all customers—regardless of who their assigned advisor is—receive the same level of professionalism, courtesy, and attention. A little kindness goes a long way, and I believe it’s a standard that should be consistent across all client interactions. Moving forward, I would prefer not to be assisted by Bryce again. I genuinely appreciate the high standards Crest Volvo is known for and trust that this feedback will be taken constructively to help maintain that reputation. Thank you for your time and consideration. More

by Kristin Cunningham Verified Customer Verified Customer

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