Bryce Cassels

I had an outstanding experience at Sam Pack Chevrolet’s service department! The team went above and beyond, providing exceptional service from start to finish. They arranged a ride to and from work, keepin service department! The team went above and beyond, providing exceptional service from start to finish. They arranged a ride to and from work, keeping me on schedule while my car was being serviced. Throughout the day, I received regular updates on the progress, which gave me peace of mind. The technician even sent a personalized video showing the work being done, which was incredibly transparent and reassuring. Best of all, the repairs were completed right on time as promised. The professionalism and customer care were top-notch, and I’ll definitely be returning to Sam Pack Chevrolet for any future service needs. Highly recommend! More

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It is always a good experience when I take my vehicle in for any service. for any service. More

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Bryce did a great job keeping me informed and updated on my repair. They fixed exactly what was wrong and did not try to upsale me anything else that they may of " found " wrong with my car. Honesty goes a my repair. They fixed exactly what was wrong and did not try to upsale me anything else that they may of " found " wrong with my car. Honesty goes a long way now a days. More

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It’s was service beyond my expectations! ! Perfect., Bryce was on it, follow up calls, updates etc. ! Perfect., Bryce was on it, follow up calls, updates etc. More

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Thank you for taking care of my car today. The front desk man service Very nice and friendly. The front desk man service Very nice and friendly. More

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5Star Chevrolet made buying a new car a positive experience. Everyone I dealt with were professional and knowledgeable about the process of buying a new car. experience. Everyone I dealt with were professional and knowledgeable about the process of buying a new car. More

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Came to get a warranty job done and installed a new windshield washer reservoir. All my services were done in just under an hour. Would highly recommend to my family and friends. My service advisor was windshield washer reservoir. All my services were done in just under an hour. Would highly recommend to my family and friends. My service advisor was also very friendly when i showed up and gave me all the information I needed when i showed up. My service technician also took very great care of my vehicle to make sure no messes were left behind from their work. Very professional, would come again. More

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Friendly employees, good explanation of the work they would do and very fast delivery time for my truck. I am definitely grateful to the entire team. Thank you! would do and very fast delivery time for my truck. I am definitely grateful to the entire team. Thank you! More

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Bryce saved the day that Chris potential ruined by the lack of communication and tact regarding the recall for the vehicle I just purchased. Receiving a text message stating my vehicle has a critical reca lack of communication and tact regarding the recall for the vehicle I just purchased. Receiving a text message stating my vehicle has a critical recall just two weeks after purchasing the vehicle did not sit well with me and shows lack of customer service as I should have been contacted by phone. I was not offered any type of transportation accommodations during the scheduling process. Which caused a major inconvenience as I had to find a way to and from dealership, which is 35 mins away from my residents. This is why I say Bryce saved the day, because he offered me a ride share service once I arrived at the dealership. He was very apologetic about my experience and made sure the rest of the process of smooth. Purchasing a vehicle and within two weeks receiving a critical recall notice doesn't prompt me to purchase here again. Lloyd was great, but not too happy with service received. More

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Sam packs five star Chevrolet in Carrollton lives up to their name — With emphasis on 5 Star. Very good overall service process. Courteous knowledgable professional service advisors and service technicia their name — With emphasis on 5 Star. Very good overall service process. Courteous knowledgable professional service advisors and service technicians, excellent customer waiting area. By far, this location/dealership is one of the best in terms of service and support. More

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