Bryan Williams

Very helpful, not pushy at all. I felt valued and listened to throughout the transaction. I felt valued and listened to throughout the transaction. More

by slsuite29 Verified Customer Verified Customer

Report | Print

When things go well, it is easy to write a good review. When they go wrong, there are two things to evaluate--why did it go wrong and how was that handled? We took our car in for scheduled service and wai When they go wrong, there are two things to evaluate--why did it go wrong and how was that handled? We took our car in for scheduled service and waited while the service was done. The next day when we got into the car to go out of state, all the tire pressures were low--all four exactly at 31 instead of 36. So we put air in the tires--which is something that should have been checked during the service--and chalked it up to the fact that it was colder. We left and about 25 minutes into our trip the car alarmed that the oil pressure was low--this is a plug in hybrid and the oil pressure is apparently not measure when it is operating on battery, we can go about 32 miles on battery. We pulled off to the side of the road, saw the puddle of oil under the car, and called the dealership. The service department was closed (after hours) but the sales dept. was open. After explaining our situation and asking multiple times for help we were given the name and number for a tow company. My spouse and I are in our mid-70's with two dogs and it is now getting dark. Luckily the tow company was fabulous and not only arrived in 30 minutes, but took us (and our dogs) back to our house--so that we wouldn't be stuck at the dealership all night (it is in a very rural location with no rental car companies within approximately 30 miles). Then the driver dropped the car at the dealership. The next day it took several calls to the dealership to get the car looked at and the tow charge covered--you would have thought that they would have been pro-active and called us. We missed meetings and doctor appointments previously scheduled--although elderly my spouse still works full time. No one even apologized for the inconvenience or acknowledged the safety issues of two elderly people being on the side of a busy 4 lane highway at dusk. They did send someone out to pick us up and drove me to the dealership to pick up the car. I had to do the normal scenario of going to the cashier to pick up the zero dollar bill that says the oil filter was not properly secured after installation. When I asked if the dealership had been in touch with the tow company about the bill, I was sent to stand in line at the service desk. I can't believe that no one even apologized or was in anyway empathizing with what we had to deal with or the schedule disruptions it caused. I am giving them a 3 rating as they did acknowledge it was their fault for not servicing the car properly. No refund offers (we still had to pay for the faulty service and the wasted time) were made and they didn't even run the outside of the car thru their carwash. We have bought three cars over the years with this company and have had them do all the service work on each. I have written glowing reports in the past, but I doubt very much that we will buy our next car there. I felt that we were considered elderly and probably didn't have much to do--so it wasn't a real inconvenience. We were incredibly lucky that we weren't on our way to the airport for our international flight the following Friday. More

by vecchione3 Verified Customer Verified Customer

Report | Print

Very happy with purchase, Bryan Williams was a great salesman very accommodating, I would recommend him and the dealership A++ salesman very accommodating, I would recommend him and the dealership A++ More

Report | Print

Had great customer service and helped out with everything I needed and detailed my new vehicle exceptionally!! I needed and detailed my new vehicle exceptionally!! More

Report | Print

Amazing sells man was very helpful and very knowledgeable I recommend him to everyone who’s looking for a car. I recommend him to everyone who’s looking for a car. More

Report | Print

Friendly staff. Everyone worked together to make it a timely and good experience. Bryan was helpful and not pushy. Everyone worked together to make it a timely and good experience. Bryan was helpful and not pushy. More

Report | Print

Absolutely amazing and will definitely come back and do business. Was in and out within a hour and a half. They didn’t play with my time business. Was in and out within a hour and a half. They didn’t play with my time More

by jarrelcollins Verified Customer Verified Customer

Report | Print

They helped me purchase my vehicle with no issues and no delays! It wasn’t an all day headache like most dealerships and I really appreciated that because I’m so impatient! I would recommend this salesperso delays! It wasn’t an all day headache like most dealerships and I really appreciated that because I’m so impatient! I would recommend this salesperson and dealership to everyone! More

Report | Print

Friendly staff! Shout out to Janae Brooks! The dealership helped me find the vehicle I wanted (2024 Jeep Grand Cherokee). Even had it driven down from Annapolis t Shout out to Janae Brooks! The dealership helped me find the vehicle I wanted (2024 Jeep Grand Cherokee). Even had it driven down from Annapolis to pick up the next day. Assisted me with a temp vehicle till I picked my new one up the next day (much appreciated!). More

Report | Print

The people were very nice didn’t pressure me at all to buy a vehicle I recommend them to anyone wanting a good deal buy a vehicle I recommend them to anyone wanting a good deal More

Report | Print