Bryan Smith
Bryan Smith at Mike Castrucci Ford of Alexandria
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Bryan Smith

General Manager

Mike Castrucci Ford of Alexandria

7400 Alexandria Pike
Alexandria, KY 41001

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rated
10 Reviews

Dealership Experience

18 yrs, 1 mo

Languages Spoken

English English

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rated

10 Reviews

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10 Reviews of Bryan Smith

November 09, 2023

Dealership Rating
Employee Rating

They use a third party called TELECHECK to verify a check. In my case they turned down my check for $3,500 even though I had adequate funds in my checking account. More

by crav
Recommend Dealer
No

Other Employees Tagged: Gary Edmonson, Tom Sparrow

Nov 14, 2023

Mike Castrucci Ford of Alexandria responded

Hello, Crav, it is upsetting that your experience with us did not meet your expectations. Your concerns are very important to us. We look forward to providing you with the 5-star experience you deserve in the future.

February 18, 2023

Dealership Rating
Employee Rating

The entire staff was so professional. From Brian to Tom to the employees passing me by. My wife saw the van she wanted and without hesitant your team made it happen. More

by dremley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Rauch

July 30, 2022

Dealership Rating
Employee Rating

Shady GM and FM. Stay away from this dealership. Condescending xxxxxx. Nick Rauch and the GM. After getting a vehicle from here, I was promised a key, several times, More

by DT2
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Rauch, Russell Holloway , David Robinson

June 14, 2021

Dealership Rating
Employee Rating

This is my 4th Ford and all from Mike Castricci. They are a great dealership! Friendly & professional. I always enjoy my experience. My sale rep is great and knows me. He is entertaining and helpful. More

by Diane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Mike Castrucci Ford of Alexandria responded

Thank you so much for sharing your buying experience, Diane! Congratulations on your Ford! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.

September 28, 2020

Dealership Rating
Employee Rating

Found out last Thursday I needed to get a car. I looked up mike castrucci online answered a few questions. Within a couple minutes got a call from Russell Holloway. On Saturday at noon I was in a new (to m More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Brown, Russell Holloway

Sep 29, 2020

Mike Castrucci Ford of Alexandria responded

Good morning Tim, thank you for sharing your experience. Customer service is very important to us, so we are very happy to hear that you received the level of service we are dedicated to providing! We value your time and business and look forward to continuing to support you in the future!

May 03, 2020

Dealership Rating
Employee Rating

I’ve been looking at Mustangs for my son for weeks. I drove two hours because they had the lowest prices. I was skeptical and thought I would drive the distance and then there would be a bunch of hidden More

by Dave Stulley
Recommend Dealer
Yes

Other Employees Tagged: Nick Rauch, Mike Routt

May 04, 2020

Mike Castrucci Ford of Alexandria responded

Thank you so much for sharing your buying experience, Dave! Congratulations to you and your son on your new Mustang! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.

November 19, 2019

Dealership Rating
Employee Rating

It was a great experience and would recommend anyone to try them 1st when buying! I couldn’t be happier! Very friendly and really took the time and was by far not pushy. Thank you for all the had a hand in More

by Desiree
Recommend Dealer
Yes

Other Employees Tagged: Nick Rauch, Roger Lyons , Dave Green

Nov 20, 2019

Mike Castrucci Ford of Alexandria responded

Desiree, thank you for the superb review! It is standard policy to treat each of our customers with the kindness and gratitude that they deserve. If you ever have any future automotive needs, our team will be thrilled to serve you.

November 17, 2019

Dealership Rating
Employee Rating

Found the car on the internet. Roger met me at the door on a very cold day. He was courteous, friendly and about as straight forward as I could ask for. More

by Sid Bostic
Recommend Dealer
Yes

Other Employees Tagged: Nick Rauch, Roger Lyons

Nov 18, 2019

Mike Castrucci Ford of Alexandria responded

Hi Sid, we really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.

October 30, 2019

Dealership Rating
Employee Rating

Mike Routt was very patient with me over the course of my frequent visits getting me the vehicle and the deal I wanted. Excellent experience! More

by Abartlett
Recommend Dealer
Yes

Other Employees Tagged: Mike Routt, Jeff Brown

Oct 31, 2019

Mike Castrucci Ford of Alexandria responded

We are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!

October 16, 2019

Dealership Rating
Employee Rating

Best car buying experience I've ever had I dont have the best of credit but they still managed to get me into a car for exactly what I wanted to pay monthly these two helped me out immensely More

by Scottie19982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Brown, Roger Lyons , Rod Ely, Jason Nuckles

Oct 17, 2019

Mike Castrucci Ford of Alexandria responded

Thank you so much for sharing your buying experience, Scottie! We are so happy to hear that you had a great experience! We truly appreciate your business and look forward to your next visit!

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