Bryan Polio-Rios

Unfortunately, I have to leave this type of review but this is truth. Two weeks ago, I brought my car in to have some work done. This included purchasing two brand new tires. The cost of the work that Jim this is truth. Two weeks ago, I brought my car in to have some work done. This included purchasing two brand new tires. The cost of the work that Jim Nissan of Silver Spring did, in total came out to be around $2,500 dollars. The total cost of two new Bridgestone tires came out to be $680, $340 per tire. I paid for everything when the car was ready the next day. I made it half way home, without stopping, before I notice my tire pressure light comes on. I get out the car at a gas station and saw that there was a big lug nut pierced in the tire. The tire was punctured before I left the dealership parking lot. I couldn't immediately bring it back the same day, because of the flat tire issue, traffic picking up and they were closing soon, by the time I was able get a spare tire put on. Here's the bigger issue. I called and told them the issue. They told to bring the car back in the next day. I brought my car to the dealership the next day as soon as they opened up. I told them the problem with the tire. I showed them the tire. I told them, I just purchased this tire along with alot of other maintenance for my car yesterday. I did not have tire for at least an hour before it was puncture. Surely, they would replace my tire at no charge. Surely, there's a warranty for something like this. Maybe, they will give me a 50% discount to purchase a new tire. Jim Nissan of Silver Spring told me "No" to everything. They said I have to purchase a brand new tire at $340 dollars. I pleaded with them. I've been a repeat customer that doesn't mind spending the money to have work done. And they told me "No". I didn't feel good after that. I can't keep doing business with them anymore unless they do what's right about the situation. More

by PATTALIAFERRO87 Verified Customer Verified Customer

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They are Very patient and informative. They Helped explain anything I did not understand. And showed me cars I was interested in They Helped explain anything I did not understand. And showed me cars I was interested in More

by LEE.NARVAEZ18 Verified Customer Verified Customer

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The Toyota dealership is better. I came in with no warning lights and less than 2 miles away a warning light came on I came in with no warning lights and less than 2 miles away a warning light came on More

by MICHAELAT1906 Verified Customer Verified Customer

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I always have a wonderful experience with Bryan. He's very professional and knowledgeable. Always ready to answer questions I have. He's very professional and knowledgeable. Always ready to answer questions I have. More

by SUKI.COOP Verified Customer Verified Customer

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Service was helpful, accommodating, thorough, and quick. Very happy. They took care of a recall on short notice, checked everything, adjusted tire pressure, and washed the car. Very happy. They took care of a recall on short notice, checked everything, adjusted tire pressure, and washed the car. More

by NINAAMYS Verified Customer Verified Customer

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Called for a appt. Service answered the call & set appt. Dropped off car for recall. Advisor called when completed and vehicle was waiting for me when I picked up. Pe Service answered the call & set appt. Dropped off car for recall. Advisor called when completed and vehicle was waiting for me when I picked up. Perfect move on to next project. Keep up the good work !!!! More

by FTAYLOR Verified Customer Verified Customer

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As soon as I arrived, I was greeted by Bryan who took my keys, asked if I was waiting and directed me owards the waiting room. He came back and informed me of needed services, I did two of them and he was h keys, asked if I was waiting and directed me owards the waiting room. He came back and informed me of needed services, I did two of them and he was helpful, did not force me for additional services to be done. He informed me of what and how soon other services needed to be done, no pressure from him. Because of the way he addressed me, I will be back to do the services required. Was pleasantly surprised on how fast and efficient my appointment went. More

by NEFFERTETI Verified Customer Verified Customer

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Very good service. Car sales people to sales dept. No complaints. Good follow up services Car sales people to sales dept. No complaints. Good follow up services More

by KLEVEW1 Verified Customer Verified Customer

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Jim Coleman Nissan experience with the service department was very good experience. Bryan kept me up to date with everything going on. I didn’t feel pressured into any other services. was very good experience. Bryan kept me up to date with everything going on. I didn’t feel pressured into any other services. More

by ABeach Verified Customer Verified Customer

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Customer service was good. Lobby was good. One thing I don’t understand, why they made me to come, when they don’t have part. Wasting time Lobby was good. One thing I don’t understand, why they made me to come, when they don’t have part. Wasting time More

by DR_VODELA Verified Customer Verified Customer

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