As one would expect, the purchasing process for my
vehicle was quite smooth. I have no complaints about Bryan, who was very helpful and even answered an after-hours text from me. Unfortunately, I star
vehicle was quite smooth. I have no complaints about Bryan, who was very helpful and even answered an after-hours text from me. Unfortunately, I started having issues with the radio/speakers within TWO DAYS of my purchase, and within a week, the radio completely quite working. After waiting two weeks for my first appointment, then another week for the part to be ordered, then another two weeks to schedule a second appointment, the Taylor Ford dealership has had my car for FOUR full days, and my radio is STILL NOT FIXED! (And for the record...I can't use my phone hand's-free, since I can't hear anything...which is perhaps more slightly more important.) The service rep has been really bad about keeping me updated on the (lack of) progress. I've had my car for less than two months and feel it's safe to say that I will find another dealership to work with in the future.
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by lmstimpson
Verified Customer
Verified Customer
Dec 06, 2021 -
Taylor Ford responded
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Taylor Ford, we take customer reviews very seriously. Please contact Mandy Friday at 313-216-1607. We look forward to working together with you to come up with a solution.
Have been with Taylor Ford for 25 years..I wouldn't go
anything else. Always completely satisfied
anything else. Always completely satisfied
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by BOOSA22
Verified Customer
Verified Customer
Dec 01, 2021 -
Taylor Ford responded
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! On behalf of your friends here at Taylor Ford, enjoy that ride!
Friendly and polite staff. Very knowledgeable, quick
service and was able to answer all my questions. Highly recommend this dealership!
service and was able to answer all my questions. Highly recommend this dealership!
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by DAVID_GURGANUS
Verified Customer
Verified Customer
Nov 24, 2021 -
Taylor Ford responded
Thank you so much, David, for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Welcome to the Taylor Ford family!
This is our second vehicle from Brian Patton, excellent
leasing experience found exactly the car I wanted. Very happy with Taylor Ford and would recommend this dealership to all.
leasing experience found exactly the car I wanted. Very happy with Taylor Ford and would recommend this dealership to all.
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by KATRAY0
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Chinavare
Nov 15, 2021 -
Taylor Ford responded
Thanks for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your sales & service needs in the future. We hope to see you again soon. Enjoy the ride!
Bryan made the experience easy, great to work with.
Everyone at the dealership was very helpful and super nice.
Everyone at the dealership was very helpful and super nice.
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by JWALLACE5
Verified Customer
Verified Customer
Nov 09, 2021 -
Taylor Ford responded
Thanks for highlighting one of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!
Dealership Sales rep was friendly, helpful, answered all
questions, and was clear about next steps
questions, and was clear about next steps
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by lizzienoel24
Verified Customer
Verified Customer
Nov 05, 2021 -
Taylor Ford responded
Thank you so much, Lizzie, for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Welcome to the Taylor Ford family!
Dealership is fine, but I am not impressed with the paint
job on my new truck. I think the paint on my 2005 F-350 was nicer.
job on my new truck. I think the paint on my 2005 F-350 was nicer.
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by BKOCSIS677
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Chinavarre
Oct 29, 2021 -
Taylor Ford responded
Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Taylor Ford, if there is anything else we can do, do not hesitate to contact us!
Taylor Ford is hands down the best dealership around.
Brian Patton is a very knowledgeable salesman and very helpful.
Brian Patton is a very knowledgeable salesman and very helpful.
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by 72GOLDE
Verified Customer
Verified Customer
Oct 29, 2021 -
Taylor Ford responded
Hello, we're glad to hear you found our staff knowledgeable and helpful! Thank you for choosing Taylor Ford and we hope to see you again.
Bryan Patton is the number one reason I will continue to
come back to Taylor Ford. He was great to work with and was able to help me build out the exact vehicle I wanted and kept me updated along the way. H
come back to Taylor Ford. He was great to work with and was able to help me build out the exact vehicle I wanted and kept me updated along the way. He has wonderful customer service skills and is extremely professional. I would recommend him to all my family and friends.
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by Melissa
Verified Customer
Verified Customer
Oct 25, 2021 -
Taylor Ford responded
Hello Melissa, thanks for highlighting one of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Bryan made this a flawless transition of returning my
lease and getting a new lease.
lease and getting a new lease.
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by JANINEWALLACE8
Verified Customer
Verified Customer
Oct 12, 2021 -
Taylor Ford responded
Hi there, Janine. Thank you for the kind words. We want all our clients to have a comfortable and stress-free experience with us! It's great to know that's what you received. We hope to see you again soon. Enjoy the ride!