Bryan Milan at Chapman Ford is very douchey.
He lied to me and pulled a “bait and switch” on me. He said they would order a Raptor R for me at MSRP, $117,000, if I came down and put down a non-r
He lied to me and pulled a “bait and switch” on me. He said they would order a Raptor R for me at MSRP, $117,000, if I came down and put down a non-refundable deposit. I told them that I’d pay in full, cashiers check, if they could give me the truck at MSRP. They said they would. I got down there and they said MSRP was $157,000 because they added a dealer “addendum” or markup to the MSRP. Newsflash, MSRP is manufacturer’s suggested retail price and does not include dealer markups or addendums. So they also lied to me and treated me like I was a gullible idiot who is willing to throw away my money. Their sales motto is, “A fool and his money are soon departed.” They treated me like I was a complete financial idiot.
Yes, I understand that the Raptor R is in very high demand and low production, and therefore it’s fetching a premium price. And I understand that financially illiterate morons will pay that price. They certainly treated me like a financially, illiterate moron! They thought they could take my money. I walked away.
And they don’t give a xxxx about disabled veterans.
Don’t go to Chapman.
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by jamieprater
Feb 07, 2025 -
Chapman Ford responded
Hello Jamie,
Thank you for bringing your concerns to our attention. Albeit a completely incorrect account of our interaction with you. We have multiple communications in writing with you stating there is a market adjustment. There is no bait and switch; we were very upfront about the market adjustment. At more than one point, you acknowledge the fact you were advised we were asking for a market adjustment and that we would be willing to adjust the market adjustment for you but that you still would not be interested.
Best regards,
Jamie Palmisano
Internet Director
Chapman Ford
Feb 09, 2025 -
jamieprater responded
I’m completely correct and you are completely incorrect. Bryan saw “gullible sucker” on my forehead and tried to take advantage of me. He promised to order at MSRP and pulled a “bait and switch” on me and lied to get me in.
Jamie
Feb 09, 2025 -
jamieprater responded
Do you have the recording of the telephone conversation when I spoke to Bryan on the phone? No, you don’t because If you did, you would know that he lied to me and pulled a bait and switch and told me that he could get me the truck at MSRP.
Yes, we did discuss a market adjustment, but that doesn’t change the fact that he still lied to me and did a bait and switch to get me into the showroom.
Do you have a recording of our phone conversation?
Feb 09, 2025 -
jamieprater responded
Do you have a recording of our phone conversation? No, I don’t think you do. If you did, you would know that Brian lied to me and pulled a bait and switch. On our phone conversation, he said that he could get me the truck for MSRP with no market adjustment. When I got into the showroom, he added the market adjustments and yes, we did discuss it as I tried to get him to come way down, but he refused. You don’t know what he promised me on the phone because there is no Recording of our phone call.
We really enjoyed working with our salesman, Christian.
His energy, enthusiasm and willingness to go the extra mile gave us confidence and left a great impression of the Chapman Ford dealership. Thank you,
His energy, enthusiasm and willingness to go the extra mile gave us confidence and left a great impression of the Chapman Ford dealership. Thank you, Christian!
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by Renée
Mar 31, 2023 -
Chapman Ford responded
Renee
Thank you for sharing your positive review of our dealership. Every team member here values feedback like yours, which motivates us to continue developing 5-star service for our valued guests!
Chapman Ford