Bryan Long

I spoke with multiple employees to set a 9am service appointment for the following day. Upon arrival the service manager told me I did not have an appointment he laughed and said “maybe next Saturday bu appointment for the following day. Upon arrival the service manager told me I did not have an appointment he laughed and said “maybe next Saturday but not today” to which I showed him an automated text that confirmed my 9am appointment. Instead of them honoring the scheduled appointment that I showed up on time for and had scheduled with two different employees having knowledge of the appointment I had to call another dealership and to drive there and wait since I didn’t have an appointment at the other dealership. The other dealership was at least willing to treat me with some respect and they took my car back for an oil change as soon as their scheduled appointments were done ahead of me. More

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Worst dealership I've ever been to ,they lie Right To your face and smile when there cheating you These people have no morals , could careless if you get good service they just want that 5⭐️ Rating on your face and smile when there cheating you These people have no morals , could careless if you get good service they just want that 5⭐️ Rating on the BBB They only have a 3.2 Rating. Never do business with courtesy kia there liers,cheaters and they could care less about there customers. More

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Mr Bryan Long and Chey made the experience memorable (from a family who buys like 3 cars a year). Honestly, integrity and fairness in the negotiation and constant communication on delivery timing of my (from a family who buys like 3 cars a year). Honestly, integrity and fairness in the negotiation and constant communication on delivery timing of my new EV6. Would give my highest recommendation! Great value. More

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Courtesy Kia is by far the worst dealership I have ever been to. Yesterday we were contacted by a salesperson that told us he had a new Kia Soul that just came in and wanted to know if we were still inter been to. Yesterday we were contacted by a salesperson that told us he had a new Kia Soul that just came in and wanted to know if we were still interested. We told him we were and went to Courtesy Kia later that day. After 4 hours of back and forth we finally arrived at an agreement. As we started to close out the sale the finance manager told us something strange. He advised us that "Kia no longer offers any bumper-to-bumper warranties" and continued by telling us that "Kia will use what they call the environment clause if you have issues as soon as you drive off the lot". Not knowing what the "environment clause" was we asked. The representative advised us, "because we live in Arizona and because of the heat, Kia will use the environment clause to keep from paying for any former warranty issue" he continued "if you live in Alaska they will use the environment clause to protect them from warranty costs because of the cold". I asked so do they offer any warranty anymore? The representative told me "NO". We got up and left. Stay away from Kia or you will be sorry I promise you. More

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I never leave reviews and did not want to leave this one. Been trying for almost 2 weeks to get the GM to return my emails, but nothing. I purchased my Kia EV6 back in early March. Had to wait for a part Been trying for almost 2 weeks to get the GM to return my emails, but nothing. I purchased my Kia EV6 back in early March. Had to wait for a part for almost 3 weeks so I could take delivery. Inconvenient, but got through it. Finally picked up my EV6 on April 1st. Had to have vehicle towed to dealership on April 3rd because the electrical system died. Now, that part will not be in until May 15th. I will have had made 2 payments by the time I get my car again. Was only able to drive it for 1 day (approximately 50 miles). They did offer to return my trade in and void the sale, but I bought a brand new car for a reason and I don't think it is unreasonable to expect it to be in tip top shape (or at a minimum driveable). Mike and Billy have really been the only bright spots in this whole ordeal. Mike and Billy get 5 stars. Unfortunately 1 star is as low as I can go on here for the GM and communication. More

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We decided to look at the EV6 and approached Courtesy Kia. The problem is the first sales person wrote down $5900 next to the invoice price and told us if we signed an order it would not go away. He ca Kia. The problem is the first sales person wrote down $5900 next to the invoice price and told us if we signed an order it would not go away. He called it a "marketplace adjustment" but never explained exactly what it was. The next salesperson circled the invoice price and made me sign next to it to confirm the order. He wrote $5900 under my signature but again never explained what it was. The sales manager came over and introduced himself but again never explain what the $5900 was for. I called to confirm the $5900 was a discount off the invoice, it wasn't. I canceled the order with the general manager after he offered me a 3.3% discount. If this dealership was honest, they would explain the $5900 is additional dealer profit and put it on the invoice as such. Because of high demand, the KIA dealers can get more profit and not discount the EV6 but add additional profit. I understand this approach but will not do business with a KIA dealership that is dishonest and unprofessional. They are obviously afraid and embarrassed to discuss this subject. This approach to pricing brings the KIA EV6 to over the price of a Tesla Model 3. My purchase decision was made easy by my interaction with Courtesy Kia. More

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Our experience went from low to an extreme high Thanks More

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Buying a car from Andrew was a great experience! It was very easy and simple and he got me the car I wanted! Great customer service! very easy and simple and he got me the car I wanted! Great customer service! More

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Great car buying experience. Worked with Luis Carcamo, he was great. He asked a lot of questions and took the time to understand what I was looking for. he was great. He asked a lot of questions and took the time to understand what I was looking for. More

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