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Bryan Gacayan
Bryan Gacayan at BMW of Palm Springs

Bryan Gacayan | Page 12

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.9
210 Reviews

With 13 years of experience in the automotive industry, Bryan brings a wealth of expertise to his role at BMW of Palm Springs, where he has dedicated eight years of service. Committed to providing exceptional customer service, Bryan takes great pleasure in interacting with clients and ensuring their satisfaction. Outside of work, he treasures moments spent with his wife and two beautiful children, embracing life's adventures together.

Dealership Experience

10 yrs, 1 mo

Industry Experience

18 yrs, 10 mos

Languages Spoken

English English

Tagalog Tagalog

4.9

210 Reviews

Write a Review

210 Reviews of Bryan Gacayan

November 14, 2023

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Employee Rating

Sandy was so nice and helpful. Everything went really well and everyone was as great. Thank you More

by kelly77777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Chris Hapner, Juan Sanchez , Savanna King

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Dec 06, 2023

BMW of Palm Springs responded

We're pleased to hear about your positive experience with Sandy. Thank you for acknowledging her niceness and helpfulness. We strive to make every interaction seamless and enjoyable.

November 14, 2023

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The customer service is got to be one of the best in town,Many thanks to Bryan he was great help. More

by gerjmnz23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We appreciate your kind words about Bryan and our customer service. Thank you for considering us one of the best in town. We're here to assist you whenever you need.

November 10, 2023

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The store is clean and attractive. Everyone is very friendly and efficient. I even had a new car as a loaner! More

by steve3525
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Workmanship
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We're delighted to know that you found our facility clean and attractive. Thank you for recognizing the friendliness and efficiency of our staff. We hope you enjoyed the experience with the new loaner car.

November 10, 2023

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Just moved here and needed service and was assigned Bryan as my service advisor. Bryan was friendly and knowledgeable, service technician took video of undercarriage and provided good detail on what the insp More

by GINAV_2003
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Welcome to the area! We're glad to have you as part of the BMW Palm Springs family. Thank you for highlighting Bryan's friendliness and knowledge, as well as the detailed inspection process. We look forward to serving you for your future vehicle needs.

November 09, 2023

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Thank you very much for your very good service, you were a great help to us. You are the best! More

by JOANNE6
Service Price Transparency
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Recommend Dealer
No
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Dec 06, 2023

BMW of Palm Springs responded

Your kind words mean a lot to us, and we're grateful for the opportunity to assist you. Thank you for considering us the best. We look forward to serving you again.

November 08, 2023

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My last service took several days, I had to take my car three times until they were able to correct the problem and I was never told what the problem was More

by rjfr39
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We apologize for any inconvenience caused by the duration of your last service. Your feedback is valuable, and we will investigate the issue to ensure a smoother experience in the future. Please feel free to contact us for more information about the service performed on your vehicle.

Dec 07, 2023

rjfr39 responded

I am glad to hear that, I think that it is very important be able to communicate with my service advisor within a reasonable time to find out the status of my vehicle. I hope this issue is corrected in the future. The service provided to me was excellent regardless the communication issue.

November 04, 2023

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Great team, Great service, Great experience! I booked my appointment last minute and Bryan was able to accommodate without any issues - many thanks! More

by christopher.sleeman
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Veneisha Foster, Sandy Monson, Chris Hapner, Juan Sanchez , Bob Hogan, Savanna King, Justin Luettjohan, Vince Saunders

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Dec 06, 2023

BMW of Palm Springs responded

We're glad to hear about your positive experience with our team, service, and Bryan's accommodating approach. Your last-minute appointment was our pleasure to accommodate. Thank you for choosing BMW Palm Springs.

November 02, 2023

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Bryan was the most informative and helpful person I’ve met in the Service Dept. He reviewed my warranties, what he thought might be the issue and approximate cost/or if covered (no cost). He was so con More

by LMNADLER255
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Thank you for your kind words about Bryan in the Service Department. We're glad to hear that he provided informative and friendly service, making you feel at ease during the process. It's wonderful to know that he exceeded your expectations.

October 28, 2023

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My experience with BMW of Palm Springs since I purchased my car 5 !/2 years ago have always been positive. More

by benhbarnes
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Savanna King

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Dec 06, 2023

BMW of Palm Springs responded

We're honored by your loyalty! It's fantastic to hear that your experiences with BMW of Palm Springs have consistently been positive over the past 5 1/2 years. Your continued trust is deeply appreciated.

October 27, 2023

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Employee Rating

Bryan is always the best! Clear communication, timely service and honest. He’s the only service advisor I’d recommend at BMW PS. Our entire family sees him, from an Alpina to More

by johnarnold628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Veneisha Foster

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Dec 06, 2023

BMW of Palm Springs responded

Thank you for your kind words about Bryan! We're thrilled to hear about his clear communication, timely service, and honest approach. Treating our customers like family is a core value, and we appreciate your trust and recommendation. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing exceptional service on your future visits.

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