Bryan Duff

Ken was great to work with. We were able to settle on a detailed price quote via email and phone before our appointment, which was strictly honored. Ken was able to provide a qu We were able to settle on a detailed price quote via email and phone before our appointment, which was strictly honored. Ken was able to provide a quote that provided better value than quotes obtained from four other Honda dealerships. At our appointment, Ken took our daughter (the vehicle is for her) and us on a thorough test drive, allowing her to drive under local and highway conditions while patiently explaining and demonstrating the vehicle’s features to her. By the time of our appointment, the new vehicle that we had discussed had been sold. Ken worked to find a comparable vehicle and have it driven from a sister dealership and detailed while we completed the paperwork. Ken did a great job working with the rest of the excellent team to provide a stress-free, no pressure buying experience. Ken was friendly, knowledgeable, and respectful. He clearly recognized that obtaining her first car was an important time for our daughter. He treated her with kindness and patience (using his Dad skills), asking questions to make sure that she was happy with the vehicle and fully prepared to drive it off the lot. Our daughter is thrilled with her new car. Ken is a true professional. We are considering buying a new car for us later this year and will contact Ken at that time. Bryan was a pleasure to work with on the finance side. He clearly explained the options, answered all our questions, and was respectful of our final decisions. We also appreciate that Bryan took the time to personally present the documentation for the car’s glove compartment to our daughter and explain it to her; he recognized that this was a big moment for her. Overall, we think this is how a car buying experience should be. More

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This was the best experience I’ve had purchasing a vehicle and I’ve been around the block quite a few times. Everyone that I encountered went above and beyond. Even with not so great credit (and I’m t vehicle and I’ve been around the block quite a few times. Everyone that I encountered went above and beyond. Even with not so great credit (and I’m taking it easy on myself when I say “not so great), they never made me feel like I needed them. Let’s be clear I needed them! This place performed a miracle and I drove off the lot with the car I wanted, the color I wanted, with the features I wanted, the car note I wanted, AND it had a decent amount of gas in it. I recommend Heritage Honda WEST MINISTER, an absolute 10/10. If I go into detail about how AMAZING my experience was you’d think I was lying. It’s almost Christmas and I swear I kept thinking I was in a Hallmark movie, you know they always have a miraculous ending…lol. No but in real life, GO TO HERITAGE HONDA WEST MINISTER AND GET YOU A CAR! Heritage Honda is so lucky to have Robert Lee, Richard Papafio, Bryan Duff, & Deejay Barnett! To the owner of Heritage Honda, if you see this, EVERYONE I MENTIONED NEEDS A SALARY APPRAISAL! For the first time in life I didn’t walk into a car dealership and feel like I was in a pool full of piranhas that were going to attack me because of my credit score! The deal was unbelievable, everyone that I named was knowledgeable, genuine, professional, and they all went above and beyond the call of duty for me. DON’T WALK, RUN TO HERITAGE HONDA IN WEST MINISTER. More

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Upon arrival I was greeted by Kate who throughout the entire process was extremely helpful as well as other staff in financing. The dealership seems professional and personable; able to help with my uniq entire process was extremely helpful as well as other staff in financing. The dealership seems professional and personable; able to help with my unique situation. More

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Chloe Ford was very personable, knowledgeable and efficient. She made sure we were comfortable with each step of the process and it went very smoothly. She clearly loves what she does and has great efficient. She made sure we were comfortable with each step of the process and it went very smoothly. She clearly loves what she does and has great customer satisfaction skills. We look forward to working with her in the future. More

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Chloe listens to our needs and makes us feel comfortable. She is very honest and patient with us and give great suggestions. She is also extremely knowledgeable about all the models and features. She is very honest and patient with us and give great suggestions. She is also extremely knowledgeable about all the models and features. More

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Chloe was great. My only issue was the amount of time it took to complete the sale and leave My only issue was the amount of time it took to complete the sale and leave More

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My experience with Emma and Heritage Honda was great. They really cared about our situation and wanted to help and worked it out for us while keeping the process as easy as possible! They really cared about our situation and wanted to help and worked it out for us while keeping the process as easy as possible! More

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I love my new Honda Civic. The best experience ever, when buying a new vehicle. The best experience ever, when buying a new vehicle. More

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Our sales, Eyoungmbi, was extremely nice, patient and knowledgeable. He cared about all the details and informed us every point needed (and should) be mentioned. He also carries great and friendly person knowledgeable. He cared about all the details and informed us every point needed (and should) be mentioned. He also carries great and friendly personalities. We only talked through the exchange phone calls and met for a day. At the end of the day, we became friends! The 5-year-old car we bought was very well-kept and still runs like new. We're happy doing business with you. Thank you so much! More

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The salesperson Kate was very nice, never pushy, and knowledgable about the car. She did a great job throughout the entire process. Other associates were very warm and welcoming. And Robert the manager knowledgable about the car. She did a great job throughout the entire process. Other associates were very warm and welcoming. And Robert the manager was great in the process as well. He worked out a great deal and did a great job making the deal work. More

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