Bruce Kelly

someguy responded

In 2010, I bought two F550's from you. The salesperson did an ok job, but the advisement on spec's could have been better. In 2012, the whole fuel system on one of those trucks had a major failure. The truck was out of service for months. It came back repair well enough. IN 2014, I brought my wife's 2012 Focus into your shop for transmission repairs. The work was done, but the vehicle was never right. Several times we brought this vehicle back in and it was never fixed right. We were always given the "that's how it shifts" line. We ended up trading it in for a RAV4. In 2016, I traded one of the 550's in for a 650. The sales person did a poor job at assisting in spec'ing the vehicle which arrived with several things mis-spec'd. No big deal. I needed the truck. The first time I needed service on this vehicle, which was not too long after acquiring it, I was told that it was too big to be serviced by Colonial Ford. Now granted, this was when you were still in the old shop, but one would think that they could get their $80k vehicle serviced in the place they bought it. In 2019, my 2016 F550's (that I had bought elsewhere due to better pricing) had a CEL on. I called your service department and was told to wait a short while for the new facility to be open as it could better accommodate this vehicle. Then the world shut down. By the time the truck got into your shop, it was out of warranty and Joe could not recall telling me to wait to bring in it to the new shop. Turns out that the truck needed a turbo and a bunch of other stuff. You all had the truck for six months. I know parts were hard to get, I was being patient. My issue was that I had to call to get any up dates. There was ZERO communication . I was told countless times that the truck would be ready soon, etc. Finally, I called and Bruce told me the parts were in and it would be finished up in a day or two. Two weeks later, I still had not heard anything. I called again and Joe told me that you were still waiting for the part. I told him that Bruce said the part was in already. I called back later in the day and Joe said yes, the part is in, the truck will be ready in a day or two. Two weeks later and the truck was finally done. A week after I got the truck back I got a call from Joe in service informing me that I owed them ~$200 for the inspection sticker because he forgot to add it on to the invoice. I was a bit annoyed by this and was SUPER busy with work. I told him I'd be by when I got back in town (I was away for work). Now Joe must have called me six times asking me to come and pay for this sticker. I was litteraly away with work and busy as can be. I had no time to get there. They also had my truck for over six months and did a terrible job at keeping me informed as to what was going on. The truck had a major failure and I was 2.5 months out of warranty. I paid a good amount and was very unpleased at this point. Somewhere during this week I got an email for Ford for customer feed back. I left a 3 star review. Joe then called me up a told me he would comp my inspection sticker and that "he needed a 5 start review" and that "I was taking money out of his pocket". Unbelievable. The audacity! In late 2019, I was looking to buy a Transit Connect. When I called your dealership, the sales rep curtly told me that "we don't have any". That was it. No attempt to get my business. No "let me look in our network". I look on the Colonial website, and there were in fact a couple listed. I ended up finding one elsewhere. I first brought my TC in for a blower motor issue. I had the car for less than a month. The blower was serviced. I had to pay out of pocket because "there was rodent activity". Strange to have rodents in a new car. When I bough it, it had been on the lot for 13 months. You would think Ford would've covered me under warranty, but no. Colonial Ford also didn't make any effort to try and help. Next I brought the TC in for the drivers window not going up or down. Was told it was a switch. It was replaced. The problem persisted. Next I had it in for on going transmission shifting issues. Every time I got the same story. "There's no codes, so there's nothing wrong. We reset the shifting memory." The transmission in this vehicle has well documented issues and not once did Colonial drain the fluid to check things out. I also had issues with it not shifting into park. Again was told there is nothing wrong. Was also told that the window was fine and the issue could not be replicated. Next came an issue with the hvac blower to the rear of car not working. No air, no heat. The fan was replaced. The tech left extra screws and a loose housing under the drivers seat, nice. There was no heat going to the rear. They told me that "it will not blow heat to the rear unless it's under 40 degrees outside"! That might be the absurd thing I have ever heard. Then the car went back again for no a/c. They told me they charged the a/c and that they could not find a leak. Well, I will tell you that the only way for the refrigerant to get low is for there to be a leak. I'm sure there will be a leak found the next time it's not working since it's no longer under warranty. Now we are on to the current issue. The brakes had been dragging. I replaced the right rear caliper as the piston would not retract. This did not solve the issue, so I brought it in. They told me that it needed all new front brakes. This was going to cost me $2000 I declined. Before I left Colonial did an inspection sticker and a recall on a shifter bushing. I had called them months ago about the bushing recall and was told it did not apply to my vehicle. Apparently it did. I brought the car to my shop and did the front right caliper just in case. The old one was found to be fine upon removal. The rotors and pads were also fine. I thought maybe this was an issue with a bad bleed at this point. I brought to an independent shop to have them bleed the abs system as I do have the need scan tool for that. The indie shop did that, problem persisted. They told me that it was likely the abs control unit. I brought the car to another Ford shop. Wareham Ford put the VIN in the system when checking me in and mentioned that they would also take care of the bushing recall. Apparently Colonial either did not do the recall or is so behind on running their shop that it has taken them 10 days to enter the service into the Ford system. Anyway.. Wareham Ford determined quite quickly that the ABS unit was bad. Long story short Colonial Ford has had a long history with me and several other people I know of deception and over charging. I don't know how anyone could trust their service. I called Ron upon his response to my first review. I left a message and he never called me back. I tried calling agin, but got the voicemail. So here is why you should go elsewhere. (i did not proof read this. go easy on me for misspellings and semantic errors)