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Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
170 Reviews

Industry Experience

24 yrs, 3 mos

4.8

170 Reviews

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170 Reviews of Bruce Carrick

June 18, 2025

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Employee Rating

Horrible horrible customer service! Had the worst experience in my life! I will never ever buy another car from Russ Darrow! More

by J0J0132384
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Noah Matson, Milad Masoodi , Yahir is horrible

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June 18, 2025

Dealership Rating
Employee Rating

Great service all around. No complaints. Everything was explained. Would recommend to others. 10/10. More

by JON.ELLIOTT1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones, Nick Mudd, Miguel Mazaba

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Jun 18, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

June 18, 2025

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Employee Rating

Russ Darrow has been my favorite dealer for many years great staff friendly Bruce is great 👍 More

by POOHEBEAR1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zoe DeRose

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Jun 18, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

June 15, 2025

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Employee Rating

I for one surely appreciated the dealership for taking care of my automobile needs a the last minute due to my not having an appointment. I drove in and I was given a chance to be taken care of. Thank on More

by BETTYGLOSSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

June 14, 2025

Dealership Rating
Employee Rating

She had my car less than 12 hours and she want to charge me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and n More

by brunner4106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jalen Moore, Jennie Etringer, Kirsten Jones, Nick Mudd, Zoe DeRose, Shane Bode, DONTARIO PALMER, Quintin Neal , Karrar Musa

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Jun 18, 2025

Russ Darrow Metro Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jalen Moore jalen.moore@russdarrow.com

June 11, 2025

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Employee Rating

I was Able to schedule the day before. The Service was prompt and thorough. have a nice day More

by JWJD6244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Jun 11, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

June 10, 2025

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Employee Rating

Reliable and efficient service department. I’ve been using them for over 10 years. Would recommend them! More

by DWJMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Jun 10, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

June 07, 2025

Dealership Rating
Employee Rating

The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I nee More

by SARAH.R.EBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jalen Moore, Dylan Rueth, Kirsten Jones, Nick Mudd, Miguel Mazaba, Zoe DeRose , Karrar Musa, Gwen Moore

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Jun 07, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

June 03, 2025

Dealership Rating
Employee Rating

Service was good. No issues. Bruce was nice and up front with me. I would recommend More

by STEFFENT01850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

Quick and personable service. They didn’t try selling me anything I didn’t eat. More

by KAUFMANNBRUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

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