Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
183 Reviews

Industry Experience

24 yrs, 5 mos

4.8

183 Reviews

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183 Reviews of Bruce Carrick

July 30, 2025

Dealership Rating
Employee Rating

Outstanding service. Bruce made sure I had confidence that they would find a solution to my problem. Completed work to my satisfaction. A Happy customer More

by Grandslam.bach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

July 27, 2025

Dealership Rating
Employee Rating

Sales & finance was great. The only issue I came across was when everything was said and done, it took almost an hour for the car to be pulled around so I could leave. More

by JKOCH0385
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Noyola, Justin Pues , Yahir

Jul 30, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback! Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

July 21, 2025

Dealership Rating
Employee Rating

I have used Russ Darrow Metro Mazda since I purchased my vehicle in 2016. Bruce and the team are knowledgeable and trustworthy regarding the needs and care of my vehicle. More

by ADAMSPLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

July 18, 2025

Dealership Rating
Employee Rating

Bruce is often busy but listens to any requests of goals for service visits, (we’re often managing two cars and sometimes little kids in a dealership etc). I definitely feel like we’re in good hands with Br More

by PE.FIORETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones

Jul 18, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

July 17, 2025

Dealership Rating
Employee Rating

The team at Russ Darrow Mazda always take great care of me and my car! I know I can rely on them to get any job done! Thank you for always making a stressful situation easy to navigate. Bruce, Brandon, and More

by Hjfawn14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba , Brandon

Jul 17, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

July 15, 2025

Dealership Rating
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Excellent service, incredibly friendly and professional staff. Everything was fast, smooth, and very well organized! More

by NATZDYRKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Jul 15, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

July 14, 2025

Dealership Rating
Employee Rating

I’m missing most of my covers for my hubcaps or they are damaged. The tires don’t have the caps on them and this was my first time getting my tires rotated. Then I was told my car doesn’t have any tire rota More

by PRATHERTONIA
Recommend Dealer
No

Other Employees Tagged: Nick Mudd

Jul 17, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jalen Moore jalen.moore@russdarrow.com

July 12, 2025

Dealership Rating
Employee Rating

Bruce was amazing, helpful and quick! Great experience Bruce helped me get in and out with no issues! More

by STANMOORE2
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

Jul 12, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

July 10, 2025

Dealership Rating
Employee Rating

Always professional and does excellent quality of work. Everyone is very respectful and trustworthy, very satisfied. More

by YVONNEPHILLIPS98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

July 10, 2025

Dealership Rating
Employee Rating

The service was very good and patient and the video was excellent and to my standards More

by ERICROSEMOND626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

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