Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.8
215 Reviews

Industry Experience

24 yrs, 11 mos

4.8

215 Reviews

Write a Review

215 Reviews of Bruce Carrick

February 14, 2026

Dealership Rating
Employee Rating

Bruce Carrick and Rush Darryl dealership is very prejudice and they choose not to honor Mazda warranty my Mazda warranty for my vehicle More

by nealdelores57
Recommend Dealer
No

Other Employees Tagged: Bruce Carrick

February 12, 2026

Dealership Rating
Employee Rating

Very nice to know that I can trust this dealership for all my car needs. Thanks! More

by FFLOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Gerald Schiller

Feb 13, 2026

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

January 31, 2026

Dealership Rating
Employee Rating

Outstanding staff completely satisfied with work on vehicle was requested waiting area comfortable and clean More

by pneicy1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Jan 31, 2026

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

January 22, 2026

Dealership Rating
Employee Rating

We purchased a car and after both completely oil changes we had to bring the car back. The first time it was leaking oil due to what they said was an over tightened oil filter. The second time they failed s More

by Russ
Recommend Dealer
No

Other Employees Tagged: Bruce Carrick

Jan 26, 2026

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Russ. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

January 21, 2026

Dealership Rating
Employee Rating

I like Russ Darrow they take good care of me everytime I need something they’re great More

by Deandrej3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

January 03, 2026

Dealership Rating
Employee Rating

Everyone was so nice. It was a great experience. Terrific vehicles. My 3rd CX5. So happy with everyone at Russ Dartow. Great crew. More

by CHUCKL1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 03, 2026

Russ Darrow Metro Mazda responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Jalen Moore jalen.moore@russdarrow.com

December 26, 2025

Dealership Rating
Employee Rating

Everyone was attentive to my concerns and needs as well as very approachable. Bruce is very knowledgeable about what's going on around there. More

by Staples838
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

Dec 27, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

December 19, 2025

Dealership Rating
Employee Rating

Chose the dealership because they were open Saturday and I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever recei More

by ascott16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 26, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

December 12, 2025

Dealership Rating
Employee Rating

Only hiccup was when I was signing the paperwork to have the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, t More

by joshgarsidemeyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Dec 12, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

December 08, 2025

Dealership Rating
Employee Rating

Scammers! No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is gre More

by nikkipowell9548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Noah Matson, Gwen Moore, Nick Mudd, Tim Scott , Justin Pues

Dec 11, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Nikki. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

1
...

Dealership Inventory (181 Vehicles)

used 2024 Nissan Altima car, priced at $17,166
2024 Nissan Altima
used
Gun Metallic exterior
Automatic
Front-wheel Drive
new 2026 Mazda CX-50 Hybrid car, priced at $37,273
2026 Mazda CX-50 Hybrid
new
soul red crystal metallic exterior
Automatic
All-wheel Drive
used 2025 Mazda CX-30 car, priced at $27,588
2025 Mazda CX-30
used
Machine Gray Metallic exterior
Automatic
All-wheel Drive
used 2019 Lexus NX 300 car, priced at $18,004
2019 Lexus NX 300
used
Obsidian exterior
Automatic
Front-wheel Drive
new 2025 Mazda CX-5 car, priced at $34,447
2025 Mazda CX-5
new
Deep Crystal Blue Mica exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-5 car, priced at $33,951
2025 Mazda CX-5
new
Platinum Quartz Metallic exterior
Automatic
All-wheel Drive