Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
159 Reviews

Industry Experience

24 yrs, 2 mos

4.8

159 Reviews

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159 Reviews of Bruce Carrick

May 28, 2025

Dealership Rating
Employee Rating

I like Russ Darrell Mazda there service is always great and very accommodating. Would always go back. More

by HDORENA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 28, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

May 25, 2025

Dealership Rating
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Great service every time. Thank you, Bruce! You did AMAZINGLY well for your first day!!! Dontario, you are missed! More

by justbowles
Service Price Transparency
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Recommend Dealer
Yes
May 25, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

May 25, 2025

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Extremely pleasant and friendly team ya'll got there. . waiting area comfortable. Kept me informed every stepp of the way and also prepared me for next steps for my next service check. Appreciate all the More

by Tracy Fukunaga
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

May 25, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 22, 2025

Dealership Rating
Employee Rating

I would NOT recommend Russ Darrow Mazda to anyone! Bruce was nice and professional and tried to help me with a rental so I appreciate him for that However Russ Darrow Mazda ruined my very first experi More

by Na
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Karrar Musa

May 26, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

May 22, 2025

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She did an excellent job and taking care of the car having a service and checking in on me More

by RITALUCKETT
Service Price Transparency
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Recommend Dealer
Yes
May 23, 2025

Russ Darrow Metro Mazda responded

Rita, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 21, 2025

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Generally good, friendly service with comfortable waiting area. People aren’t very good about getting back to you sometimes when they promised to call. More

by floydbretzman
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 21, 2025

Russ Darrow Metro Mazda responded

Thanks, Floyd, for sharing about your experience with Russ Darrow Metro Mazda. We do apologize for the lack of communication and will be speaking to our team regarding this. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 21, 2025

Dealership Rating
Employee Rating

Okay The salesman did an excellent job in helping me find the vehicle that I wanted More

by KNOXJOHN600
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

May 21, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

May 20, 2025

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Employee Rating

Great customer service was provided, but there are no more comments. For me to add More

by Jay
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 20, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

May 18, 2025

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Bruce was very helpful and explained what was needed and kept me informed of progress. I appreciate the technician’s work and video. More

by JONNI.PENNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

May 18, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

May 10, 2025

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Employee Rating

I always get great service at Russ Darrow Metro Mazda. Everyone is friendly, knowledgeable, and service is efficient. More

by MALLISON93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones, Miguel Mazaba

May 10, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

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