Bruce Carrick

Bruce in service is a great guy to work with, his boss on the other hand HORRIBLE! My car was there for damage that they caused and while it was there someone opened a door into my car and left a big dent in the other hand HORRIBLE! My car was there for damage that they caused and while it was there someone opened a door into my car and left a big dent in my door and the service manager Zoey DIDNT care at all!! So if you take your vehicle there make sure you get her to walk around your vehicle!! I took my car without them fixing it and was so disappointed i traded it in on a different vehicle. More

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This dealership doesn't even deserve 1 star. I have never written a bad review about anyone or anything, and I feel the need to warn others about this place. My experience of being lied to, misl I have never written a bad review about anyone or anything, and I feel the need to warn others about this place. My experience of being lied to, mislead, pressured, and taken advantage of is absolutely unacceptable. On top of it, my name was misspelled on all of my paperwork (and the dealership found this to be acceptable), upon receiving my cx90 (running at the time) drove all the way home to Fond du lac with no key fabs from the dealership. Then 1 week later, my legal documents were delivered to a friend to give to me. There has been an ongoing defect with the vehicle and no one will fix it or even take an appointment to fix it, which has been going on for almost 4 months. More

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Everything was great, except for one tiny issue ……the detail job they did …… waited a long time, for a bad job…..tire dressing all over the paint …… wiping streaks all over the paint, probably just from detail job they did …… waited a long time, for a bad job…..tire dressing all over the paint …… wiping streaks all over the paint, probably just from a dirty towel…… I would have rather had no detail, than a bad one More

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Excellent service I would definitely recommend my family and friends get their vehicle from Mazda metro and friends get their vehicle from Mazda metro More

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Great service quick and great service people friendly staff always very efficient and looking for any problems with vehicle staff always very efficient and looking for any problems with vehicle More

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Went in for an oil change. When I picked up the car, the glove compartment was laying face down on the dirty passenger floor mat. They obviously took it out to check the air When I picked up the car, the glove compartment was laying face down on the dirty passenger floor mat. They obviously took it out to check the air filter. Also, there were oily (motor oil) fingerprints all over the inner door handle, door window edge, steering wheel, and both seats! Terrible! More

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Stranded on the side of the road, one local Mazda dealership told me they couldn’t look at my car for 2-3 weeks! Bruce at Russ Darrow helped me out and had my car diagnosed the next day. Highly rec dealership told me they couldn’t look at my car for 2-3 weeks! Bruce at Russ Darrow helped me out and had my car diagnosed the next day. Highly recommend. More

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My CX5 and MX5 are in superior condition thanks to ALL STAFF at Russ Darrow Mazda of Milwaukee. Everyone knows me by my name and are more than polite when I take my cars in for regular maintenance servi STAFF at Russ Darrow Mazda of Milwaukee. Everyone knows me by my name and are more than polite when I take my cars in for regular maintenance service. All Staff Members greet me with much pleasure. Staff Members are sincere and treat me with GENUINE KINDNESS. My family has owned seven Mazda’s, different models of the CX Series, since the past ten years. We’ve passed our cars down to our children and they are still in perfect driving condition. I’ll continue to be a Russ Darrow Mazda of Milwaukee client, they truly make me feel comfortable and pleased to see me return. ZOOM, ZOOM, ZOOM to experience the EXCELLENCE! Argentina More

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The service department did a great job. They were very friendly, helpful and professional. They got me in and out very quickly and I would recommend to all. They were very friendly, helpful and professional. They got me in and out very quickly and I would recommend to all. More

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Very courteous and helpful. Kept me up-to-date on what was going on what needed to be done. Got my emissions test for me which was very courteous. Save me from the cold. Thank you for all your good servic was going on what needed to be done. Got my emissions test for me which was very courteous. Save me from the cold. Thank you for all your good service More

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