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Brooks Falzone

Overview Reviews (36) Inventory (439)

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Brooks Falzone

Master Certified Service Advisor

Walker Ford

17556 US Hwy 19 North
Clearwater, FL 33764

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4.8

36 Reviews

Overview Reviews (36) Inventory (439)

Dealership Experience

11 mos

Industry Experience

27 yrs, 10 mos

4.8

36 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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36 Reviews of Brooks Falzone

June 02, 2025

Dealership Rating

Employee Rating

Best dealership around! Great customer service and always take care of me. Do great job servicing vehicle and offering solutions Great customer service and always take care of me. Do great job servicing vehicle and offering solutions More

by Blitty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Justin Boczar, Mike Murray, Steve McHenry, Donald Mast, Shelley Ritter, Jorge Colon Ocasio

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June 02, 2025

Dealership Rating

Employee Rating

10 years of trusting Walker Ford's exemplary service! 10 years of trusting Walker Ford's exemplary service to take care of our new car they sold us. 10 years of trusting Walker Ford's exemplary service to take care of our new car they sold us. More

by allen.weatherilt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brooks Falzone

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May 28, 2025

Dealership Rating

Employee Rating

They said what they would do,and they did what they said they would, yeah. they would, yeah. More

by PETECHRISOS79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 30, 2025 -

Walker Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

May 17, 2025

Dealership Rating

Employee Rating

The customer service representatives were helpful, informative and responsive throughout the process. Would highly recommend. informative and responsive throughout the process. Would highly recommend. More

by jbtjr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Victory, Jorge Colon Ocasio

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May 20, 2025 -

Walker Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 14, 2025

Dealership Rating

Employee Rating

Brooks provided outstanding service during my recent visit for an oil change and new tires. He was professional, friendly, and kept me well-informed throughout the process. Everything was handled smooth visit for an oil change and new tires. He was professional, friendly, and kept me well-informed throughout the process. Everything was handled smoothly and on time. I really appreciate the great customer service—thanks, Brooks! More

by Hhiles3

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2025 -

Walker Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

May 11, 2025

Dealership Rating

Employee Rating

Brooks was pleasant, keeping me informed about the progress of my oil change. He seemed genuinely concerned about servicing my Explorer. progress of my oil change. He seemed genuinely concerned about servicing my Explorer. More

by RODNEYPERR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 14, 2025 -

Walker Ford responded

Hello, we're happy you found our staff to be supportive during your experience here at Walker Ford Company. Please let us know if there is ever anything else we can do for you! Safe travels!

May 08, 2025

Dealership Rating

Employee Rating

Lost my keys. Blocked me ln. One car was parked in the driveway. A runner parked on the other side. I blew my horn he gave me a dirty look and kept on going on foo Blocked me ln. One car was parked in the driveway. A runner parked on the other side. I blew my horn he gave me a dirty look and kept on going on foot. More

by Roy.stevens66

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brooks Falzone

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May 10, 2025 -

Walker Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (727) 535-3673 and we will do our best to make this better. We hope to hear from you soon.

May 07, 2025

Dealership Rating

Employee Rating

I bought my truck there and get all my service done there and everything is done great and everything is done great More

by lzhtngrodk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Donald Mast

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May 10, 2025 -

Walker Ford responded

Hello, thank you for sharing your positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

May 04, 2025

Dealership Rating

Employee Rating

Everything was great! Brooks was excellent, and check out was excellent. My recall was done! Brooks was excellent, and check out was excellent. My recall was done! More

by Grandmadeb1950

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brooks Falzone

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May 06, 2025 -

Walker Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

April 28, 2025

Dealership Rating

Employee Rating

Prompt service with attention to detail. Brook was a pleasure to work with. Be back. Brook was a pleasure to work with. Be back. More

by ktripp0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 30, 2025 -

Walker Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

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