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Brooks Falzone
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Brooks Falzone
Master Certified Service Advisor
Walker Ford
17556 US Hwy 19 North
Clearwater, FL 33764
16 Reviews
Dealership Experience
6 mos
Industry Experience
27 yrs, 5 mos
16 Reviews
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16 Reviews of Brooks Falzone
Verified Customer
January 09, 2025
Every employee I encountered, whether in the parking lot or service center proactively asked if they could help me, accompanied me to my destinations onsite and Mr. Walker introduced himself to me in the pa or service center proactively asked if they could help me, accompanied me to my destinations onsite and Mr. Walker introduced himself to me in the parking lot. Excellent service! More
by CMOODY1731
January 04, 2025
On on on o on on on at the just on at of go gone More
by wcro3
Other Employees Tagged: Ryan Holcomb, Brian Kirk, Justin Boczar, Mike Murray, Steve McHenry, Donald Mast, Gatlin Hatcher, Beth Gee, Alyssa Eytcheson
December 30, 2024
Communication was not great. I kept having to reach out to Brook's rather than the other way around. I have brought Mt vehicle in more than once and the problem is still not fixe I kept having to reach out to Brook's rather than the other way around. I have brought Mt vehicle in more than once and the problem is still not fixed. Technicians apparently unable to duplicate the issue. More
by abirdsong123
Other Employees Tagged: Ryan Holcomb, Daniel Victory
December 20, 2024
Brooks was wonderful, accommodating and he kept me informed. That is all since you make me write 15 words…. Stupid rule, Ford should change that and just be happy I took the time to write anything! informed. That is all since you make me write 15 words…. Stupid rule, Ford should change that and just be happy I took the time to write anything! Brooks/Walker Ford, 5 stars…. Ford Corp, 1 star! How’s that for more that 15 words? More
by SMB27
December 14, 2024
We’ve worked with Brooks multiple times in the past. While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshi While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshifting. Since it’s our only vehicle, we carefully scheduled a time to drop it off when we could borrow a friend’s car. We left the truck at the shop for a week, and during that time, we were reassured it would be test-driven thoroughly to identify the problem. They also told us that if a deeper issue was found, they could reschedule the service and provide us with a rental. After the week was up, we learned the truck had been driven less than a mile, and they claimed they couldn’t replicate the issue. Communication became a problem, as Brooks stopped answering our calls or returning messages. I eventually had to contact the service manager, Ryan. After a few conversations, Ryan personally tested the vehicle, confirmed the noise, and promised to get back to us with a rental and a plan to dig deeper into the issue. It has now been four months, and we still haven’t heard back. While Don Mast has always been helpful, this experience has been extremely frustrating and disappointing. More
by joeb
Other Employees Tagged: Ryan Holcomb, Donald Mast, Gatlin Hatcher
December 13, 2024
Brooks was professional and accommodating with my schedule. I will be back for future visits. schedule. I will be back for future visits. More
by michelleburgin
Other Employees Tagged: Brian Hall
November 30, 2024
Would be helpful if anyone would ever call you back. Very frustrating experience with two different advisors. Won’t be coming back. Very frustrating experience with two different advisors. Won’t be coming back. More
by bweise2000
Other Employees Tagged: Brian Kirk
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