Brooke Wilde

No real issue with the dealership. More of an issue with customer service and with GM. I have a repair that needs to be done on my car. This is a known issue with the shifter not show More of an issue with customer service and with GM. I have a repair that needs to be done on my car. This is a known issue with the shifter not showing it is in park. GM knows about this issue with the encore Gx vehicles. There is no warranty. As the customer I need to pay to repair an issue that is not normal wear and tear but a faulty part. This is absolutely ridiculous. The car has less than 50k miles. Very frustrating. More

by SCOTT.BLISS Verified Customer Verified Customer

Report | Print

Great service we had a bit of a wait so they shuttled us to a local restaurant then picked us up . to a local restaurant then picked us up . More

by tunes69369 Verified Customer Verified Customer

Report | Print

They made the process very easy and did the work in one day. Thank you for your excellent service. day. Thank you for your excellent service. More

by Tjwynsma Verified Customer Verified Customer

Report | Print

Purchased a new 2025 truck, salesman where great, nice new facility purchase was made easy. new facility purchase was made easy. More

by Ranger Verified Customer Verified Customer

Report | Print

Staff was very friendly and easy to work with. Definitely recommend! And cheaper than most! Definitely recommend! And cheaper than most! More

by JPULSIFER24 Verified Customer Verified Customer

Report | Print

Great service. Manager Keith was amazing! Great communication and work was completed on time. Thanks! Manager Keith was amazing! Great communication and work was completed on time. Thanks! More

by sytsma Verified Customer Verified Customer

Report | Print

Everything was explained and I was kept informed about the progress of my repair. Greatly appreciated it the progress of my repair. Greatly appreciated it More

by amcatkins Verified Customer Verified Customer

Report | Print

The receptionist was extremely helpful in getting the truck in promptly. When I got caught in a traffic jam just prior to closing she was willing to take payment over the phone and make arrangements for truck in promptly. When I got caught in a traffic jam just prior to closing she was willing to take payment over the phone and make arrangements for me to pick the truck after closing. The work done by the technician looks excellent. Everything up and running again. More

by wdpi2019 Verified Customer Verified Customer

Report | Print

Baker Buick of Hudsonville has always provided excellent service. From the time I stepped into their showroom to purchase my Buick Enclave to my interactions with the Sevice Department the staff has gone ou service. From the time I stepped into their showroom to purchase my Buick Enclave to my interactions with the Sevice Department the staff has gone out of their way. I had to reschedule one appointment 3 times and the service representatives always found another appointment that fit my schedule. Brianna even sat in my car with me to straighten out a problem I was having. Baker Buick has been great. More

by Ragman1 Verified Customer Verified Customer

Report | Print

Friendly helpful staff. I really liked being able to book the appointment online, outside of normal hours. I really liked being able to book the appointment online, outside of normal hours. More

by hazlewob Verified Customer Verified Customer

Report | Print