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Brooke Snodgrass
Brooke Snodgrass at Chrysler Dodge Jeep Ram of Woodstock
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Brooke Snodgrass

Assistant Service Manager

Chrysler Dodge Jeep Ram of Woodstock

8811 Hwy 92
Woodstock, GA 30189

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4.8
29 Reviews
4.8

29 Reviews

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29 Reviews of Brooke Snodgrass

January 02, 2025

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Employee Rating

These guys aren’t worth your time or money. Terrible service. Always takes FOREVER. EVEN FOR AN OIL CHANGE!!!! They recommend waaaaaaaay more “service” than you actually need, and the last 2 ti More

by jp.stroh.iii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dawn Robinson, Michael Stewart, Mekiah Smith, Mike Pennington, Greg Pointer, Mike Allan, Eric Abernathy, Vincent Perna, Norris Burns

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Jan 02, 2025

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your feedback. I’m truly sorry to hear about your dissatisfaction with your experience at our dealership. We strive to provide excellent service to all our customers, and it’s clear we missed the mark in your case. Regarding your concerns about our service recommendations, we only ever suggest necessary services to ensure the safety and performance of your vehicle, such as tire replacements when needed. If there was any misunderstanding or if we didn’t communicate this clearly, we apologize and are happy to review your situation in detail. Additionally, I’m sorry to hear about delays and unresolved issues during your visits. This is not the standard we hold ourselves to, and we’d like to look into what went wrong, however I am only seeing two visits for your vehicle. Please feel free to reach out to me directly at 470-880-8007 so we can work to address your concerns and improve your experience. Thank you for your honest feedback. We value your business and are committed to making things right. Kelly Huston, Customer Service Manager, khuston@gettel.com

Jan 03, 2025

jp.stroh.iii responded

And that is all you will ever see. You were VERY lucky to get a second chance. You all managed to mess that up too! VERY disappointed in your service. You aren’t worth any more time spent here, and we all know the only 5 star reviews you get you ask for. Stop asking. Your dealership isn’t worth 1 star. Can’t wait to see it turn into a Rent a Truck place. Anyone reading this take note, remember this generic response. This is how you are treated here. You are a number, and that is all. There is no service. There is no care. They do not value your business.

September 25, 2024

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Employee Rating

The Service Dept is excellent. They keep me update with all service needs & recalls. Very nice waiting room. Friendly staff too. Everyone makes eye contact even when saying hi. Oth More

by snapperhead71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Robinson, Michael Stewart, Mike Allan, Vincent Perna, Norris Burns

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Sep 25, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Snapperhead71, thank you very much for sharing your experience with our Service Department. We are delighted to hear that our employees provided your with an excellent guest experience. We look forward to seeing you for your next scheduled service!

July 25, 2024

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Employee Rating

Always fast easy and very nice people at this location. Never try to upsell you anything you don’t need. Highly recommend !! More

by JLee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Stewart , Justin H

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Jul 28, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

JLee, Thank you for your continued business and for your 5 star review of our Service Department. We truly appreciate it! We look forward to seeing you at your next scheduled maintenance.

July 23, 2024

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Employee Rating

Good service, easy to schedule maintenance and they are even pet friendly. I will definitely be back More

by Kingdmane
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Robinson, Michael Stewart , Justin H

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Jul 28, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Kingdmane, Thank you for your 5 star review. We love delighting our guests and their pets! Make sure to stop by reception for a doggie bone at your next visit!

April 18, 2024

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Great Jeep dealership and service department, fast and easy to work with, very professional ! Would recommend ! More

by shanna.mcginnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Smith

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Apr 18, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Shanna.mcginnis, Thank you very much for recommending our dealership and for trusting us with your Jeep's service. We appreciate your 5 star review and kind words very much.

April 18, 2024

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great service! quick & easy! justin was great & very attentive. kept me updated the whole time. thanks CDJR woodstock! More

by brookesnodgrass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Robinson, Michael Stewart , Quincy Adams, Justin H, James Hickman, Victor Neda

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Apr 18, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Brookesnodgrass, Thank you very much for trusting us with your vehicle and for taking the time to share your experience with Justin. It means the world to us. We look forward to keeping you on the road for years to come!

March 15, 2024

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Employee Rating

good customer service. other employees in the waiting room ask did i need anything. very clean area. and the chairs where comfortable More

by russgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Neda

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Mar 15, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Russgordon, Thank you very much for sharing your experience with our service department. We truly appreciate you trusting your vehicle to our team and look forward to keeping your Jeep in tip top shape!

February 04, 2024

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Employee Rating

Awesome experience Michael kept me informed on the servicing of my vehicle. Very professional and courteous. More

by augie.velarde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Robinson, Michael Stewart , Quincy Adams, Justin H, James Hickman

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Feb 05, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Augie, Thank you for taking the time to share your experience with Michael and our service department. We truly appreciate you trusting your vehicle's service to our team.

January 20, 2024

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Employee Rating

It was an outstanding experience at the dealership and I appreciate all the people there. More

by RJMassey55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Robinson, Michael Stewart , Quincy Adams, Justin H, James Hickman, Victor Neda

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Jan 22, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

RJMassey55, Thank you trusting us with the service to your vehicle. We appreciate you taking the the time share your experience and leaving our team a 5 star review!

January 13, 2024

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Employee Rating

Great communication and customer service. Tyler kept me updated and explained everything. My truck was ready on time. More

by pete.stamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Smith

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Jan 15, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Pete.stamm, Thank you for trusting your vehicle's service to our team and for taking the time time to share your experience. We appreciate your kind words very much.

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